I purchased a Zebra printer from these people, it was supposed to be brand new but the box was not sealed and the printer didn't work. I was told by Labelzone that I had to contact the manufacturer, I did this and was told it was the retailers responsibility to replace or refund. labelzone then said they would collect the printer but didn't. I called Labelzone again and spoke with a lady who was unbelievably rude and arrogant and refused to give her name. I only managed to get a refund after making a claim through Paypal.
Placed probably 7 orders with this company in the past two months, every time the order has arrived on time and the pricing has been good. Bought lots of refurbished models and all of them have been immaculate. The latest printer one came with the wrong tape and they sent a replacement out the same day, no questions asked, and didn't want the old tape back.