The worse customer service ever They took £ 10.00 from my account without Being able to bet and not having the money back I contact them many times so many emails Nobody cares nobody refund the money Seriously upsetting and unprofessional THE WORSE CUSTOMER SERVICE EVER Looking forward to close this account And I will give My feedback to others Rox374
The staff in the Bradford town centre branch next to Kirkgate are very rude they treat customers like used rubbish They wont even give you a tea despite losing thousands weekly they expect you to pay is this how you treat your regular customers shout at them make them pay for a 50p cup of tea? Bad service poor management rude staff no care for customers whats going on??
Ladbrokes really need to shapen up their customerservice and sharpen their informations on their homepages that are NOT in English!!! They have "special offers" for you, but those offers are only valid in one or two of their 9 gaming rooms, and only valid on a few of games in the specific room! Where on their homepage does this state that you can ONLY use the special offer in that and this room?? NOT even their customerservice can seem to answer me that, and keep on writing me other crap instead. LADBROKES IS NOT THE PLACE TO BE IF YOU WANT TO PLAY AND WIN CASH!!!!! KEEP AWAY FROM THEM NOW!
Customer services were of no help whatsoever and felt at times they were wasting my time on purpose. They also do not appear to understand any of their own terms and conditions posted on the site. With much better bookies like bet365 and paddypower, I see no reason why anyone should ever bother with this site. They will also do everything they can to take your money. For example, I was told if I deposited I would be able to withdraw some winnings . After doing that, I was then told that I would have to complete £450 worth of wagering, and after managing to remove these requirements myself, figured out I would never have been able to withdraw the winnings and they were just trying to get me to loose more money. Odds on everything are short aswell
I have been with Ladbrokes for some time. I can't say I have never had a problem but they are really getting their act together and the new site improvements are looking great. Much easier to use. Their customer services agents have always tried to sort out my questions and overall the agents are friendly and helpful. I use the shops occasionally and I love the fact that I can take my winnings out of my account in cash.
I have been working in a casino for almost 7 years and understand how important of the customers services for the betting business. however, the experience of my husband and me had in 39 wardour street which is in the heart of the China town London was awful. Extremely, there is one "Chinese looking guy" (he denied he is Chinese even he was speaking Cantonese) whose name is "Yunchoi" had shown his tricky face. he is there suppose to help those Chinese customers whose English is poor, in fact, he was cheating on my husband just because my husband's English not good. he told lies on customers without feeling any sham. And also, the whole team there is the same, i have to say what kind of manager will lead what kind of team. We won't go to Ladbrokes again as this awful experience we've never forget. Please stay away Ladbrokes!!!!!!!
dont open an account with ladbrokes thir make it as easy in thir writeing.they say just open an account and spent 10 and you get 30.dont fall for that you get nothing. when you talk to them they tell you to read the terms and cond thir a joke paddy power and boylesport are a million times better.im gone close my account with them and go to paddypower thir a joke the worst bookies online
Har skrevet lidt frem og tilbage med deres kundeservice, som er skræmmende ringe og ufattelig dårlige til at forklare sig.
Kan slet ikke forstå hvordan en så stor udbyder på markedet kan have en så dårlig kundeservice.
Hver gang jeg har sendt dem en mail har det været en ny person der har svaret på mailen og hver gang skulle jeg forklare dem at jeg har gjort som de har bedt mig om for at få mit freebet og jeg har stadig ikke fået noget som helst, kun mistet både tid og penge.
Deres kundeservice ulejliger heller ikke sig selv med at yde nogen form for service der kan gøre en utilfreds kunde forstående overfor situationen eller i det mindste forklare uddybende såfremt det er mig der er gal på den.
Har nu opgivet at forklare det igen og er stensikkert væk fra ladbrokes, når mine sidste væddemål er afgjorte.
Jeg spiller aldrig hos Ladbrokes igen, og vil råde andre til at boycutte sitet. De lokker med god bonus, hvor reglerne er helt til grin.
Jeg spillede under EM på et spil, som kunne give mig mit bet (på 500kr) tilbage at spille for hvis det ikke var et vinderspil. Fint tænker man, det er en okay deal, og man acceptere at man så skal spille de 500kr igen derinde efterfølgende hvis ens spil ikke går igennem.
Det det så skete var at jeg ikke fik pengene retur, da vædemålet var afsluttet. Jeg skrev til dem, hvorfor og hvornår jeg ville modtage dem, og de svarede det snart vil løse sig. Skrev så til dem igen en rum tid senere, hvor de oplyste de havde udbetalt pengene, men trukket dem igen da jeg ikke havde spillet dem indenfor 7 dage som stod i "reglerne". Jeg tænker WHAT? Hvor latterligt, jeg har ikke engang fået en mail, eller noget andet om at pengene er klar til mig.
Deres idé er at jeg selv skal (nok helst ikke) sidde og logge ind på spille sitet og klikke ind i min konto hver dag, for at se om bonusen er udbetalt, for så at bruge dem. Jeg er ikke ludoman eller daglig spiller og er derfor bare blevet snydt.
De ved udemærket godt det er sådan udfaldet af de fleste bonuser er på den her måde og de tjener bare penge på at tage røven på folk.
Utallige mails frem og tilbage har ikke ændret på tingene, synes det er LANGT under den standard et spillesite under dansk lovgivning kan tillade sig. Sagen bliver sendt videre til Spillemyndighederne.
I worked in a betting shop for 25 years and feel customer relations to be a very important aspect of the job. Myself and my husband have been loyal customers of Ladbrokes in cramlington over a number of years and have found 1 member of staff to be very helpful and pleasant! Such a shame that your company don't value your staff the way your customers do! We will be taking our custom elsewhere from now on.
I found Ladbrokes to be one of the best betting companies to use, they have great odds and a great mobile app which i got from here - http://www.sportsbets4free.co.uk/home-2/mobile-betting-apps/iphone-betting-apps/ladbrokes-iphone-app/
Other firms offer the day before gauranteed odds as Ladbrokes used too. I was unaware due to a missed email that ladbrokes had changed their policy to after 10am on the day being gauranteed! Other firms offer better odds in general plus the ability to put your bets on the night before with some of your bets being gauranteed. This is swaying my loyalty from ladbrokes unfortunately.
Jeg har været kunde ved Ladbrookes en måned nu. På den måned har jeg fået slettet min konto en gang. Derefter har jeg gentagne gange ikke kunne logge på, da de vil oprette nem-id til login. Det er bare ikke godt nok!..