Most of the stuff I have bought from this store has been wonderful, good quality and pretty good value for money, but if they get wind of any dissatisfaction they are there putting it right before you can say garlic crusher! On the odd accasion the need has arisen they have put everything right. I remember once a parcel arrived smelling very strongly of an orange scented cleaning product. The bottle had broken in transit. They were immediately prepared to resend the entire consignment. I had to persuade them that plastic boxes didn't need to be replaced! They are a lovely company, the staff at our nearest store are well informed, friendly, helpful. Can't praise them highly enough.
I put a review on Lakeland's website over the weekend for a kitchen product I had purchased that was no good at all for doing the job it was meant for! This morning I have received a phone call from Lakeland to say they would refund my money and I have just had an email to say its done! They do not want me to send the product back, they said just to dispose of it safely. They say they will still publish my review as well! Never in my life have I received such brilliant service. The company is being more than fair and this is not what I expected at all when I wrote my review. I have bought many things from Lakeland over the years and will continue to do so. I never expected this outcome from reviewing a product. Well done Lakeland.
Bought a expensive Kitchenaid espresso machine from elsewhere which had expired its 3 year guartantee by 3 months. Belatedly i phoned Kitchenaid about the red paint which has peeled badly and told it would cost me in the region of £75 to replace the area which was bare of paint. I was shocked as I expected this to be rectified for free as this should not happen to such an expensive machine. Was telling the staff in Lakeland this as I was considering buying a Kitchenaid matching food mixer from Lakeland but was put off by my experience with Kitchenaid customer support. They have assured me that their lifetime gaurantee would have covered this if I had bought the machine there. I consider this to be well beyond the normal customer care any other shop offers. I am still undecided whether to get the mixer as I don't think Kitchenaid deserve the custom but would love a matching mixer.. If I do it will definitely be from Lakeland.
It's a shame that Lakeland plastics is a shadow of its former self in the 1990s. Back then they were reliable and customer focussed. Last week bought a heater airer from them and found it left on by front door step for all to see with the box ripped open and my wife waiting for the package to be delivered having waited in all day. All they said was the above quote. Excellent product but not impressed with their attitude towards customers!
The shop as itself is great! The delivery is fabulous fast to EU!!!
But, why the hell, it is not posible to buy food products delivered to EU??? Or some other products????
By checking it is clear, that the goods are going to EU, so why it is not posible? Why we are in EU, when I can ot buy something, because "Our system do not recognize the delivery country"!!!
It is shame, because, it is very simple software operation.
I would be glad to get answer on this non-sense matter!!
I've shopped with Lakeland for many years, back to when they were Lakeland Plastics, and there are several reasons why I keep on coming back. Firstly, they are always coming up with new products - everything you never knew you needed - and I LOVE gadgets. Secondly, the quality of what they sell is usually great, and if it's not, then thirdly, their customer services team is BRILLIANT. It's so refreshing to deal with a company that actually cares whether their customers are happy with their purchases. That's why I and so many others are repeat customers.
I have used Lakeland for many years, they are consistently good in all areas - customer service is excellent, products are high quality, innovative and good value for money and delivery is fast and accurate. The best company I have ever bought from in store, on-line and by phone.
If quality and incredible customer service is what you want from a company - go to Lakeland.
Every company who wants to improve their customer service should take a leaf out of Lakeland's book.
Yes, they are more expensive than other companies at times, but often it's the only place you can get those products.
It's the only place I've received a personal letter from the CEO when I did need to complain and the service I received then was so fantastic I wrote to tell them.
All my friends are devotees too because they've seen how passionate about them I am.
Their products are innovative and work and if they don't they'll replace them. If only other firms were like Lakeland....
I couldn't rate Lakeland Limited more highly. Their product range is vast and always very good quality. Customer service is excellent and the staff will always go the extra mile to help, whether instore or on the phone. Should an item not meet youir expectations, it will be exchanged or refunded without question. If only all retailers were as good as them!
There is no way this company can be bettered when it comes to
customer service, they wrote the manual. Over the years I have spent
£000's with them for myself and family. Always friendly, courteous
at the call centre in the heart of the Lake District. True you do pay
a little bit more but if anything goes wrong or you do not like it ( as with
my coffee percolater) they will exchange it without any hassle no
matter how long you have had it.
Tremendous range, only small criticism is that the website needs
improving as it is not always obvious what category they have decided
to place items in and they are often dotted around in different slots.
I've been a customer for a long time and have always had good experiences. Parcels arrive quickly. Calls to the order line provide helpful advice from friendly staff. When products haven't lasted as I thought they should they have been replaced without issue (microwave pots and a clothing rack). I think some things are a bit expensive, but then I'm not forced to buy them! Keep going Lakeland.
I love Lakeland Limited. I recently phoned them to tell them that my 10 year old Remoska electric cooker wasn't working very well. I was immediately told that it would be replaced free of charge! Two days later a new one arrived with the instructions for me to pack the old Remoska in the new box, phone a given number and it was collected from my house. This Company mean what they say about a lifetime guarantee. Replacing the old Remoska would have cost me £109.99.
I have shopped at lakeland for many years and usually use the online service. The products are great and reasonably priced and actually work! Delivery is always swift and I once had an issue with under delivery of 1 product and they delivered the correct product and then refunded the price for the inconvenience.
I have shopped with Lakeland for many years on line and more recently in their new Reading store. Their on-line service has always been excellent, and they have some great ideas for gifts. I like to browse thier paper catalogues and then shop on-line.
I have never used them online as there is a branch just 8 miles away. I just love their products and their customer service is an excellent example of what customer service SHOULD be. It is superb. The only reason I have deducted a star is that some items are quite highly priced.
User friendly website of Lakeland makes online shopping experience pleasant. But what I most value about Lakeland is their policy on items breakdown. I once bought a carpet washing hoover. It stopped working after a short period of time. I contacted Lakeland and with no much questioning a new item was sent to me and the old one collected. I appreciate this great customer service very much. I always check first whether household items I am interested in buying are offered by Lakeland and if so, I buy from them.
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