There is no way this company can be bettered when it comes to customer service, they wrote the manual. Over the years I have spent £000's with them for myself and family. Always friendly, courteous at the call centre in the heart of the Lake District. True you do pay a little bit more but if anything goes wrong or you do not like it ( as with my coffee percolater) they will exchange it without any hassle no matter how long you have had it. Tremendous range, only small criticism is that the website needs improving as it is not always obvious what category they have decided to place items in and they are often dotted around in different slots.
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