LampShopOnline reviews

LampShopOnline reviews

Excellent
9.1
from 0 - 10
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Review by confirmed purchaser

All is well that ends well.

Most of what I ordered was not in stock but they kept me informed at all times and gave me plenty of options and solutions. I was happy to wait until the projected delivery date and the items were all delivered as promised or early. Thanks.
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Review by confirmed purchaser

Fast delivery, well packaged

Easy to order, fast delivery, well packaged
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Review by confirmed purchaser

good service

ordering and delivery was very smooth.
product circular fluorescent tube worked well.
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Review by confirmed purchaser

ABSOLUTE RUBBISH CUSTOMER SERVICE!!

My order was placed on line and paid for through Paypal on 09th March 2014. On the 11th March 2014 Customer Services emailed to say that the item I had ordered was out of stock and would we be happy waiting for 5 - 7 days. Yes we would I replied and if the delivery time could be reduced we would be very much appreciate it.

As it was now the 29th March and well past the expected delayed delivery time - and we had not even had a courtesy call from them, I emailed to enquire what the situation was with this belated order. I also telephoned them and left a message and guess what - not even a reply!!

We received an email today to inform us that the order had now been back-dated until 07/04/2014, and again asked if we still wanted to hold-on. Our client has been continually enquiring what is happening with our order and we have been unable to pass on any information as we have not had this information from Lamp Shop Online Ltd. to pass on.

An extremely poor show from Customer Services and it is very doubtful that we shall ever order from Lamp Shop on Line Ltd in the future.

Just a note Lamp Shop on Line Ltd - we cancelled the order from you and ordered the same item from a different company of which was cheaper, so in hind site - thank you very much for saving us money now and also in the future on other potential orders.
lampshoponline.com

Reply from lampshoponline.com

Hi David,

I apologise that the item you ordered has taken so long. Unfortunately, it was on long delivery from the supplier.

I have checked my colleagues emails that you have been emailing and can see that he has replied to each email so I am not sure what has gone on with those emails.

Please accept my sincere apologies and your order has been refunded in full,

Regards,

LampShopOnine
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Review by confirmed purchaser

Sent the wrong bulbs, but replaced with correct ones when pointed out

As a first order I was disappointed that the wrong bulbs were sent (two pin instead of four pin), but when I contacted to explain this the correct bulbs were sent to me.
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Review by confirmed purchaser

Failure, but service excellent.

Object - an 8ft100w fluorescent tube. Although this fragile item was impressively packed, the first one arrived broken. A second was despatched promptly, but also arrived in pieces. Our payment has been refunded.. Thank you Ellie, it probably wasn't your fault. Decent treatment, no friction, but no cigar.
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Review by confirmed purchaser

A de-light-ful experience.

I was searching for energy saving bulbs and LampShopOnline had everything I required ,they arrived securely packed and very quick .
from my experience I will certainly use them again .
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Review by confirmed purchaser

Speedy Service

Got what I ordered within 48 hours - everything as expected. Nice and easy, just how I like it.
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Review by confirmed purchaser

Fast delivery

All as described, with very fast delivery.
All good.
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Review by confirmed purchaser

Shine a light!

very efficient service, speedy delivery... My kitchen is alight after delivery of electronic ballast. Thank you to the chap I spoke to on the telephone, his knowledge of the products was very helpful.
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Review by confirmed purchaser

Good service

Good price. No hassle good service.
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Review by confirmed purchaser

Properly packed and quickly delivered

Properly packed and quickly delivered
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Review by confirmed purchaser

Very Good Service

Items delivered, exactly as ordered and very quick service.
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Review by confirmed purchaser

Excellent all round

Easy to use website from searching for the required item to checkout.
Fast Delivery.
Overall excellent service.
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Review by confirmed purchaser

Fantastic product & very helpful people.

i purchased a 1200 x 600 led panel, it was packaged very well & delivered once they were in stock, A little problem with the ballast unit, but this company replaced it straight away without any problems. yes i would recommend this company. great people to do business with & great products.
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Review by confirmed purchaser

Will use again.

Easy, quick and hassle-free.
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Review by confirmed purchaser

Hard to contact and slow on response

Bulbs ordered broke on installation. Was told they would refund but after two attempts to get returns address I am still waiting.
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Review by confirmed purchaser

Do they fail to recognise a problem

Initial order and delivery excellent, however, out of the 5 bulbs received, 2 failed within 3 months after installing. despite being marked LONG LIFE. I e-mailed and informed them about the poor quality of this manufacturer and ask them to comment but did not receive a reply. 1 week later I phoned them and asked for an alternative make, but they did not appear to be interested, so re-ordered alternative bulbs through a different company
lampshoponline.com

Reply from lampshoponline.com

Dear Sir,

I am sorry that these lamps failed early. There can be many factors that lead to a lamp failing early, not just the quality of the lamp.

The lamp supplied was GE branded - a high quality brand. Unfortunately, some do fail early. However, at the same time many go way past the expected life and may last 20,000 hours.

Other factors, such as the control gear or starter may also lead to the lamp failing early or not igniting.

If you have any problems, please do not hesitate to contact me and I will get it resolved for you.

Regards,

Matt

lampshoponline.com Details

About this company

Visit LampShopOnline

Contact information

Call us on: 0808 165 0800
We live here: 4 High Keep Fold
WF4 3QL Hall Green
United Kingdom

Category

LampShopOnline is ranked 21 out of 57 in the category

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