Most of what I ordered was not in stock but they kept me informed at all times and gave me plenty of options and solutions. I was happy to wait until the projected delivery date and the items were all delivered as promised or early. Thanks.
My order was placed on line and paid for through Paypal on 09th March 2014. On the 11th March 2014 Customer Services emailed to say that the item I had ordered was out of stock and would we be happy waiting for 5 - 7 days. Yes we would I replied and if the delivery time could be reduced we would be very much appreciate it.
As it was now the 29th March and well past the expected delayed delivery time - and we had not even had a courtesy call from them, I emailed to enquire what the situation was with this belated order. I also telephoned them and left a message and guess what - not even a reply!!
We received an email today to inform us that the order had now been back-dated until 07/04/2014, and again asked if we still wanted to hold-on. Our client has been continually enquiring what is happening with our order and we have been unable to pass on any information as we have not had this information from Lamp Shop Online Ltd. to pass on.
An extremely poor show from Customer Services and it is very doubtful that we shall ever order from Lamp Shop on Line Ltd in the future.
Just a note Lamp Shop on Line Ltd - we cancelled the order from you and ordered the same item from a different company of which was cheaper, so in hind site - thank you very much for saving us money now and also in the future on other potential orders.
Object - an 8ft100w fluorescent tube. Although this fragile item was impressively packed, the first one arrived broken. A second was despatched promptly, but also arrived in pieces. Our payment has been refunded.. Thank you Ellie, it probably wasn't your fault. Decent treatment, no friction, but no cigar.
i purchased a 1200 x 600 led panel, it was packaged very well & delivered once they were in stock, A little problem with the ballast unit, but this company replaced it straight away without any problems. yes i would recommend this company. great people to do business with & great products.
Initial order and delivery excellent, however, out of the 5 bulbs received, 2 failed within 3 months after installing. despite being marked LONG LIFE. I e-mailed and informed them about the poor quality of this manufacturer and ask them to comment but did not receive a reply. 1 week later I phoned them and asked for an alternative make, but they did not appear to be interested, so re-ordered alternative bulbs through a different company