Land Of Beds reviews

Land Of Beds reviews

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Very good service

I would buy again from this company
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Excellent service - a very professional organisation

I was buying this product for my elderly mother and needed to negotiate a time for me to be there to receive it. The staff were very helpful and considerate and the product is exactly as stated.
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Great service, great value, great sleep.

Land of Beds - very efficient and helpful. They kept me updated throughout the whole transaction. The goods were exactly as I required apart from one substitution for an item that became unavailable. They telephoned me immediately and an alternative was agreed.

The only hitch was when delivery took place and the company removing my beds discovered they didn't have enough room on their van. The delivery guys then made arrangements to take away the items instead.

From ordering to delivery everyone was professional but friendly.
I have no hesitation in recommending Land of Beds.
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Let down with delivery date

We ordered the bed and were given a delivery date and the day before we had a text from the delivery driver to say he would deliver between 7 am and 2 pm. My husband took the morning off work and called at 1.40 pm to be told sorry we've run out of work hours so won't deliver today. We were really cross as disposed of old bed and nothing to sleep on. We had this for two nights before the bed was delivered. We called customer services and they were sorry but nothing they could do and didn't respond to my final email. So next time we need a bed we won't be using Land of Beds.
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Excellent Team. Work efficient. Fantastic Team.

My only concern is the damages of the sprung base divans, and the plastic legs with castors (we pay for wooden legs). We had to buy new wooden legs (16 units) and we spend £70.oo for them.
It was not check properly before the delivery.
All the other items are so good quality, and the delivery was excellent, clean, in perfect conditions.
I have to say "Thank You" to all the TEAM, because I know they worked hard.
But a solution for the divans with damages and wrong legs will be good to have.
Thank you.
With Compliments.
Ingrid
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Nice products shame about delivery limitations

Mattress and Bed frame were exactly as ordered but same could not be said for delivery options. Firstly I was asked if they could collect our old bed before they were able to deliver the new one. Then the delivery company phoned to say they were arriving that day to pick up the old bed again even though the conversation had already taken place.. Next we were called on the Tuesday to say they were going deliver that day even though we had not asked for that day. Then they phoned early on the Thursday morning to day they would be delivering but not until after 12 - it was nearer 3.30 when they finally arrived. Why oh why cannot delivery companies give the buyer better options regarding the day and time of deliveries rather than having to waste a day off work waiting for them!!! Surely someone has to realise that most people have to work to pay for the goods we've ordered from them, so they need to be more on the customers agenda when it comes to providing them with the goods they've ordered particularly as they've had YOUR money for over 28 days!!!
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Excellent company, would not hesitate to use them again.

I ordered a wardrobe from the range of furniture that Land of Beds are now selling. The details on the website were very informative, the sales lady was extremely efficient and helpful, with customer services keeping me informed as to the progress of my order. I was quickly contacted regarding delivery and the delivery lads were very helpful and friendly. Altogether a very pleasant experience and I would not hesitate to use Land of Beds again.
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Professional and easy to deal with

Our order was handled quickly and in a friendly way. We were told how long it would be until our bed was ready and what would happen when it was. We received an email confirming our order straight away.
Everything happened as we were told it would. When the bed arrived the headboard fittings were missing so I emailed customer services who emailed back the same day and said the parts would be sent direct from the manufacturers within the week and they were.

I would recommend Land of Beds to anyone as long as you are happy to do business over a distance and for post sales you are happy to use email.
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Great experience from start to finish

Great website with clear information regarding products and delivery lead times. Kept informed of my delivery and emails were responded to promptly. Delivery chaps were very friendly and efficient! Very happy with my new mattress. Would reccomend.
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Excellent Service +A1+ Rapid Delivery

Very helpful with all enquiries made, swift response and quality service, no complaints, would recommend.
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Disappointment doesn't even come close!

What a complete nightmare from beginning to end. Christine so helpful at the point of sale - but sadly lacking after the order was placed. Website and sales confirmed the very expensive Hypnos bed I was ordering was on a 28 day delivery. An email confirmation (which went to junk mail) also confirmed this date. Sadly it all went horribly wrong - no information until I chased the delivery. I was then told that Hypnos had set the date back and I would definitely NOT get my bed for at least 6 weeks, so after paying £2606.00 I finally get my bed delivered at 7am this morning. Land of Beds sub contract their deliveries to cowboys, rude men that swear at you, and even though you have paid for set up and installation, for a very expensive bed - the delivery men said they would not take the bed upstairs. They refused to take their boots off (I have just spend £1500 on new bedroom carpet) they had no shoe covers, they refused to carry the bed upstairs and to boot - the headboard was not on the delivery!! Land of Beds offer the worst possible customer experience - the mattress has stains on it that look like makeup and the delivery man "dragged" the mattress up my driveway (it was well wrapped but the packaging has torn and it was pouring with rain, so....), I am truly gutted but the whole saga. Pay a little more and get a better service, from people who value your custom.
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Helpful, cheerful anf friendly service

We were searching for a particular mattress in a tailor-made length. Land of Beds came up as a stockist of the product in an online search. I used the facility on their website to email a question regarding the availability of non-standard sizes and they called me back within an hour with information and advice on which products could be supplied in extra-long lengths .We live nowhere near their shops but they were happy to source what we wanted, get us a quote from the manufacturer and deliver our mattress anywhere in the country at no extra charge. Their service was friendly, knowledgeable and efficient, the quote was competitive and we also took advantage of their service to remove our old mattress at a reasonable charge.
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Friendly and efficient service

From beginning to end the company were helpful with negotiation on the price of the bed we were looking for and were prompt in sending us swatches so that we could chose the divan colour without delaying the order of the bed. The online information kept us up to date with delivery details and emails addressed to Customer Services were answered promptly and efficiently. On the day of delivery a delivery phone call was received early in the morning as promised, however, they did not tell me that the scope of delivery would be until 8pm at night which if we had known beforehand we would have changed as we had plans that night. Our delivery was planned between 4pm and 8pm. It was a wet night and the men did not protect their shoes or take them off leaving marks on a freshly cleaned cream carpet. I informed LOB about this as this part of the service could be improved in my opinion.
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I would buy from them again.

The mattress is easily the most comfortable I have ever slept on. Dealing with Land of Beds was totally hassle free, their prices were really good and they delivered when they said they would. When I emailed them ~I received a constructive reply within a matter of minutes - wish all online retailers would act like that. I am pleased with my purchase and I would deal with them again , no problems.
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professional but friendly and helpful

web site easy to access and phone calls dealt with promptly. Given clear information about ordering and delivery. Had calls to keep me up to date with progress. Delivery men called to say on their way, were amazing put cloth down to protect my carpet, removed all rubbish and showed me how to use the controls. Were a super team!!
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Wonderful Service

We slept on a Hynos mattress at Hand Picked Hotels and loved it so much that we bought one from Land of Beds several weeks after. We tried several Hypnos mattresses in the Helsby showroom and found this to be the firmest. We needed a European Double size and Hypnos & Land of Beds were happy to oblige. Along with our two new Hypnos low profile pillows as well, it feels like a hotel every night in our house now! The mattress took several weeks to be made and delivered but this is to be expected from a handmade, made to order product - to us, that was a sign of quality and craftsmanship - the wait was worth every penny! The mattress is so comfortable, and our previous back ache from our old mattress has disappeared. The Land of Beds staff were excellent, offering us a very competitive price, with no delivery issues or hassle. 100% satisfied.
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Absolutely apalling service!!!!!!!

Never again. They took our money on 2nd Jan and today is 4th Feb and STILL no mattress. They just didn't bother letting me know they wouldn't be turning up on the first occasion, and today they told me they will deliver tomorrow at a time convenient to THEM.......never again
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Excellent !!

Easy process ordering from Land of Beds, kept informed of delivery dates and times
makes a huge difference when you know when the item is being delivered.
Delivery men were very pleasant, have absolutely no problems in recommending Land of Beds,
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Excellent Customer Service

Before ordering a bed for my son , I contacted the customer sales team who gave me expert advice on the wide range of beds available. Friendly service, Quick delivery and the bed came exactly when they said it would. Excellent value and quality. My son is delighted. Would highly recommend and will be giving them my custom again.

Land of Beds Details

About this company

Land of Beds have been trading in the furniture industry for over 40 Years and have 2 showrooms in the Cheshire area. The company offer a nationwide delivery service of their products.

Visit Land Of Beds

Contact information

Call us on: 0800 158 48 42
We live here: 98 Chester Road
WA6 0DW Helsby
United Kingdom

Category

Land Of Beds is ranked 66 out of 107 in the category

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