Took ages to deliver

Thought they had run off with money! finally turned up but dont expect the service to match your expectations.

Took payment, never delivered but sent false tracking number

I wanted an ultralight Toshiba R600-108 which is only available in the UK. I ended up with laptopsdirect.co.uk because PCWorld and other vendors recommended by Toshiba do not ship outside the UK (the online forms accept only UK delivery addresses). In addition, Laptopsdirect's ad announced more than 20 pieces in stock of the Toshiba R600-108 I wanted, so I expected quick delivery.
Dec. 28, 2008 - ordered and paid 1747.75 GBP.
Dec. 29, 2008 - A Laptopsdirect sales agent called me to pressure sell a "predelivery check" for defects such as missing pixels, etc.
Thinking that would motivate them to give priority to my order, I accepted. They charged my credit card an extra 39.50 GBP so I paid 1787.25 GBP in all.
Jan. 15, 2009 - After 2 weeks, I sent an eMessage inquiring about the delay. They replied that they were "currently awaiting stock of the laptop so we can then create your recovery dvd and do the pre delivery inspection". I pointed out that they had claimed to have 20 such laptops in stock, and asked to cancel the recovery dvd and pre-delivery check to avoid further delay. NO ANSWER. But the next day, my order's status had changed miraculously from "Not yet despatched" to "Despatched in full"!
Jan. 23, 2009: Nothing in sight a long week after the "full despatch". I asked for a proof of shipment and they sent me a ParcelForce tracking number EE450369823GB. On www.parcelforce.com, I found out that the parcel had been delivered in SPAIN!! I asked the Laptopsdirect agent to confirm that the tracking number was right and that the parcel had indeed been labeled with my address in France. He confirmed and said he would sort things out with Parcelforce and recontact me. NO FOLLOW-UP SINCE THEN, despite all my emails and phone calls. I am now convinced they sent me a false tracking number to cover up the fact that they had absolutely no intention of delivering.
Jan. 29, 2009: As a last resort, I filed a complaint with my credit card issuer and requested a refund for non-delivery of purchased goods.

No stock for in stock items (not that they would know)

Order laptop on a Thursday with next day delivery. No sign on Friday so i rang and was told it missed the deadline for next day (order placed @ 11am) but not processed till 6.30pm but it would be delivered monday phoned twice on monday once to check it was coming (yes i was told) and second time to find out what was happening. Aparently the laptop had not been shipped and I had missed the Monday deadline so It would not be delivered till wednesday.

At which point I have cancelled the order.

Lets see if my card is refunded.

Shocking service

Taking money for goods/services which are not despatched.

I ordered a net book online. only to receive an e-mail from them telling me that they had cancelled the order. I phoned to query this and was told it was a security matter, I went through some security chcks and was told goods would be dispatched for the Saturday delivery I had ordered. Goods failed to arrive on Saturday, when I checked the order tracking I found the order ha been cancelled yet again. I just received my credit card to discover they have charged me £22. This sum does not match any item ordered nor the postage, I have no idea what has been charged, I am now pursuing this matter through my Credit Card company.

Worst company ever

I can only agree with Peter Steffensen. This company should be avoided by all means!

Crooks!

Not only did they claim to have the units i ordered in stock, which was not true. They did not reply to any of my eight messages. And lastly they withdrew the money from my account before they shipped out the items, so now i have to get my bank to get me my money back because they do not reply to my messages!!! I HATE THAT COMPANY!

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