Surprised to see they're so badly rated?!

I was surprised to see this company so badly rated, I thought they were alright?!

I bought a Sony flatscreen TV from tvsdirect in 2008 and had a good experience, so looked to laptopsdirect when I wanted to buy a laptop as their prices are so good and delivery speed so quick.

Bought a Sony Vaio FW21Z from them in March 2009, paid well under the odds, and got the laptop next day - the only downside was that the graphics card was faulty. So I called their customer services, and they said they would have to take it back, inspect it, send it off for repair etc...

Since I didn't have time to mess around, I arranged with them for me to buy another one at the same price (even though it had gone up on their website), and I would return the other (faulty) one for a refund.

Got the replacement the following day, sent the original back and got my refund in a few days - simples!

I think I even recommended them to a colleague who also had a trouble-free experience buying a Vaio from them?

The only thing that really disappointed me about them was, on April fools day last year (2009) they sent a really inappropriate joke about "Funerals Direct" which was in really really poor and insensitive taste, and incredibly unprofessional. http://www.theregister.co.uk/2009/04/01/laptops_direct_offer/

I'm sure some people would find that hilarious though. Perhaps people who haven't recently had a bereavement.

For that reason, I would probably not use them again, but for 'doing the do' in respect to taking my money and delivering me a promised product and service, I think they were ok

Delivered faulty and customer service is appalling!

This is an OK retailer if your product arrives and is perfect. My HannsG Monitor arrived faulty and even though I followed the required and convoluted "returns process" (which includes contacting the manufacturer to get a "Dead on Arrival" reference!) I wasn't provided the RMA code I needed to return the monitor for a replacement. I'm now having to progress as a dispute through my Credit Card company as this company now fails to respond to (email) queries. This is all really very poor service, especially as I paid ~£30 for their "pre-delivery inspection" service. I suggest that you avoid this retailer!

Big digrace of an IT supplier

PLEASE PLEASE dont make the same mistake as me and use this company, I purchased a Samgsung notebook from them which arrived on time, However the unit was not what I had hoped for so I decided to send it back,

It was slow and only came with windows 7 starter which they dont tell you of course!
It took them a week+ to arrange the returns number and I had to chase them a number of times as you only have seven days to return an item as part of their promise.
HERE IS WHERE IT GOT REALLY BAD, I recieved e-message from them saying the return had been authurised and a refund will be credited to my card, good? NO. it was NEARLY £100 LESS than I had paid. apparently they had recieved it back damaged and charged me 20% restocking and an £11.00 handling charge. I disputed this and asked for photos of the damage which they have still failed to produce, They kept telling me that its within the terms and conditions that these charges would apply, and asked me if I had taken photos to prove the unit was in perfect condition when I sent it back, what a joke! I asked if the T&C's told you to take photos for these situations guess what? the phone went silent. I even asked them to send the unit back to me so I could sell it and get my money back. Guess what they wont because it had been restocked. I am going to warn as any people about this company as I can, There are plenty of other suppliers out there that deserve the business, DONT USE LAPTOPS DIRECT they are an absolute disgrace

Good value, quick delivery and super customer service...

I had a good experience with this company, although I have read many reviews that advise otherwise. After reading those reviews I did even try and cancel the order through my bank as it sounded like a dodgy company, although the transaction had already gone through. I ordered through Acer Direct, which is a subsidary of Laptops Direct.

Ordered Pink Acer Aspire One A150-Bp Netbook for £179.97 in A1 Grade Condition on Sunday night with cheapest delivery option of within four working days for £9.97, suprisingly it arrived Tuesday morning. Secure system - customer service rang housephone to ensure address details were correct on the Monday morning. Very happy with quick and secure delivery, even though I used the cheapest option P&P and not the next day delivery that was also available.

Acer Aspire One proved to be sluggish and slow on system start-up, so much so that I assumed there must be a problem as I found it to be unusuable (for example, I would click on the Windows Start menu which would take about 45 seconds to pop-up). Downloaded CCleaner and this soon remedied the problem and haved had no issues with since. It turns out there were many programs loading automatically on system start-up that prevented the system from running at optimum speed.

I would buy from Acer Direct or Laptops Direct again, I was pleased with the customer service, time of delivery and value for money. This was the cheapest I have seen Acer Aspire One netbooks available for online, I use the netbook on a daily basis and would recommend both the company and product.

Your sanity and pocket could be at risk

I was about to purchase a £550 laptop having found their web site very professional. Luckily I always look at reviews before buying anything on the web and found major problems with this company. They were given the chance 3 times to confirm that they would comply with the DSL (distance selling legislation) if anything went wrong with the laptop in the warranty period. No replies at all so I strongly recommend you purchase elsewhere.

Terrible DONT BUY AVOID AT ALL COSTS

i bought a acer one wich was faulty i payed £151.50
the wifi didnt work on the laptop i sent it back at my own cost and 3 days later got a refund of £94.23 i am totaly P***ed i have yet to call this ripoff merchants as there closed on sunday im not taking this sitting down if any body can help please emal me d12_eminem@msn.com

dont ever buy from laptops direct ever or the other names they go by wich are "acer Direct" and "buy it Direct" same company same Sh**

DirtyDozen12 found this review useful

DON'T USE THEM AT ALL!!!!

They are TERRIBLE!! NEVER BUY FROM THEM! I've bought a laptop paid it for 615 pounds, they said they'll deliver it. I had very clearly given a delivery address but the day after I gave them a call and asked where the laptop is.. They said they have tried to deliver it but didn't manage to, there was no one there. It was my home address, a very big and obvious mistake. But when I pointed this out to them, they said no we have only 1 address. It was good that I printed out both the Order confirmation AND the print screen of the Order. Both said delivery address, but no they kept denying it. I than asked can you change the address and deliver it tomorrow to the right address, she told me yes but you have to go through security check, so she transferred me again. Than another women said no they transferred you wrongly, you need to tell this to customer service, anyway in the end I managed to get to someone to change the address, than I HAD to give a company name and it just couldn't go to my own name at my work place, so she again transferred me to another lady (I lost track of which department she was) and she wanted to get new address to deliver eventually, she asked me again where they should deliver, I said my address is the wrong place they delivered they need to deliver it at my work, she said No they didn't , they delivered it correct. Hung up. Incredible!!!!! It was obvious that they just don't have any manner nor any considerations nor anything! So because of my anger I called and wanted to cancel the order, lady said that she can do it for me, when she went into the system she said that she had seen that the product is already sent out, so I need to call the Customer Service and GUESS WHAT? They just closed. They are a NO GOOD website and I will call my bank to return the payment and continue to complain about this EVERYWHERE!

I am indifferent to this company actually

This company is 50%-50%, I would say. it seems that you can never know if the product you get from them is going to be good or bad. if you want to be sure of what you buy you might want to try bto switch to <a href="http://www.portableuniverse.co.uk/">portable universe</a>

Rubbish rubbish

I bought two laptops from this company. The 1st one didnt work from day one. I returned it and after 3 months of chasing I had refund. The 2nd one went bad soon after. Still trying to get them to sort this out. They will not even respond. Total waste of time. Its now just over 12months and I still dont have a working laptop. PLEASE NEVER EVER GOTO LAPTOP DIRECT

Claire Will found this review useful

Cheap price and quik delivery

I don't understand all the negative feedback for laptopsdirect, I've used them twice in the last 4 years and I've never had a problem. They're probably the cheapest around for laptops and delivery has always come next day for me even though I chose the chepaest option. I'd definitely use them again and recommend to frie3nds too.

Repeat trade will not happen here!

Abismal company who employ every tactic to make your experience as unpleasant as possible.....too many to actually describe. I would like to meet some of their "customer service" people in person along with some of my friends. This company deserves to go bust but lets face it they will open up again as directlaptops or something with the same complete crooks and buffoons as before. Just don't buy...please....please...please....from here!

RIP OFF MERCHANTS

They called me after I placed my order to say that some of the laptops they send out are faulty, and without paying a £35 inspection charge, they would refuse to cover any faults such as pixel loss, which is not deemed as a fault... on a brand new laptop?!?!?!

Sales and customer services staff sound like they are being forced to take your call at gunpoint and go out of their way to be combative and rude, and try to make you sound like you're stupid (hey, I'm not the one working in a call centre trying to upsell for a scam merchant).

I have now had three follow on calls, even after I cancelled my order trying to upsell some rubbish Internet Security Package without which apparently I will be in grave danger, and it is way better than Norton and McAffee which they have had a LOT of complaints about, apparently.

BUY FROM SOMEONE ELSE, YOU HAVE THE CHOICE, DON'T WASTE YOUR TIME WITH THIS BUNCH OF ****S!

Shambles of a company

STAY WELL AWAY!!! These guys could'nt even run a mile nevermind an internet based Co. mistake after mistake... from late delivery, WRONG LAPTOP SENT, not believing me!, problems sending it back... mis-handling my case all over... taking weeks, still not got replacement.... you have been very much warned... stay well away, i would not wish these muppets even on my worst enemy!

Took ages to deliver

Thought they had run off with money! finally turned up but dont expect the service to match your expectations.

Took payment, never delivered but sent false tracking number

I wanted an ultralight Toshiba R600-108 which is only available in the UK. I ended up with laptopsdirect.co.uk because PCWorld and other vendors recommended by Toshiba do not ship outside the UK (the online forms accept only UK delivery addresses). In addition, Laptopsdirect's ad announced more than 20 pieces in stock of the Toshiba R600-108 I wanted, so I expected quick delivery.
Dec. 28, 2008 - ordered and paid 1747.75 GBP.
Dec. 29, 2008 - A Laptopsdirect sales agent called me to pressure sell a "predelivery check" for defects such as missing pixels, etc.
Thinking that would motivate them to give priority to my order, I accepted. They charged my credit card an extra 39.50 GBP so I paid 1787.25 GBP in all.
Jan. 15, 2009 - After 2 weeks, I sent an eMessage inquiring about the delay. They replied that they were "currently awaiting stock of the laptop so we can then create your recovery dvd and do the pre delivery inspection". I pointed out that they had claimed to have 20 such laptops in stock, and asked to cancel the recovery dvd and pre-delivery check to avoid further delay. NO ANSWER. But the next day, my order's status had changed miraculously from "Not yet despatched" to "Despatched in full"!
Jan. 23, 2009: Nothing in sight a long week after the "full despatch". I asked for a proof of shipment and they sent me a ParcelForce tracking number EE450369823GB. On www.parcelforce.com, I found out that the parcel had been delivered in SPAIN!! I asked the Laptopsdirect agent to confirm that the tracking number was right and that the parcel had indeed been labeled with my address in France. He confirmed and said he would sort things out with Parcelforce and recontact me. NO FOLLOW-UP SINCE THEN, despite all my emails and phone calls. I am now convinced they sent me a false tracking number to cover up the fact that they had absolutely no intention of delivering.
Jan. 29, 2009: As a last resort, I filed a complaint with my credit card issuer and requested a refund for non-delivery of purchased goods.

No stock for in stock items (not that they would know)

Order laptop on a Thursday with next day delivery. No sign on Friday so i rang and was told it missed the deadline for next day (order placed @ 11am) but not processed till 6.30pm but it would be delivered monday phoned twice on monday once to check it was coming (yes i was told) and second time to find out what was happening. Aparently the laptop had not been shipped and I had missed the Monday deadline so It would not be delivered till wednesday.

At which point I have cancelled the order.

Lets see if my card is refunded.

Shocking service

Taking money for goods/services which are not despatched.

I ordered a net book online. only to receive an e-mail from them telling me that they had cancelled the order. I phoned to query this and was told it was a security matter, I went through some security chcks and was told goods would be dispatched for the Saturday delivery I had ordered. Goods failed to arrive on Saturday, when I checked the order tracking I found the order ha been cancelled yet again. I just received my credit card to discover they have charged me £22. This sum does not match any item ordered nor the postage, I have no idea what has been charged, I am now pursuing this matter through my Credit Card company.

Worst company ever

I can only agree with Peter Steffensen. This company should be avoided by all means!

Crooks!

Not only did they claim to have the units i ordered in stock, which was not true. They did not reply to any of my eight messages. And lastly they withdrew the money from my account before they shipped out the items, so now i have to get my bank to get me my money back because they do not reply to my messages!!! I HATE THAT COMPANY!

Mikkel Nielsen found this review useful

This is my first review here and sadly a rather negative one – In April last year I purchased an Asus laptop from laptopsdirect.co.uk, and to cut a long story short, the product became faulty after a...

AVOID LAPTOPS DIRECT ! Attractive prices & fast delivery can usually be matched elsewhere & don’t make up for awful tech help & aftersales if anything...

It was my first and last time I will buy from laptopdirect as when I recieved and opened the parcel I noticed that the Acer 5920G laptop frame was...

You get what you pay for with laptops direct. I was on laptops direct website in the process of purchasing a laptop, but had a problem with the...

I was amazed at the speed and efficiency of Laptops direct, I ordered the laptop on a Monday...

I would be very wary of using this company! do so at your own peril.Atrocious service, false promises made which have cost me a loss of earnings.Their staff promise anything to get you off the phone...

Having read an article which stated refurbished laptops are a better than new laptops due them undergoing vigorous testing, I bought a refurbished Asus 1000HE netbook for a good discounted price from...

2 weeks ago bought a refurbished Acer Aspire 1410T as this was the only one they had left, and I needed something the same or better than my 10" MSI Wind Netbook as need a bigger screen and going on...

While there are plenty of negative reviews here, I do feel its worth pointing out that I have used laptopsdirect.co.uk twice without any problem. Rapid free on...

bought a sony vaio from this company just after xmas 2009... the price was considerably lower than anywhere...

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