Laptopsdirect reviews

Laptopsdirect reviews

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great responce on my new to me laptop

I needed a new laptop and was very apprehensive about getting another one , I have had my old one for sometime and had it repaired a few time, so I thought I would look for a new one, my friend recommended your website so I took a chance.
I was pleasantly surprised on how quick the site was once I had decided on the laptop I wanted, I got an email as soon as I had paid for it and then another confirming the day it would be delivered.
Up to now all is ok,
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Gladly recommend Laptops Direct to family and friends.

From: adamk1@live.co.uk
To: emessage@laptopsdirect.co.uk; mikesharp@buyitdirect.co.uk
Subject: RE: Your order from Laptops Direct
Date: Thu, 10 Apr 2014 10:23:10 +0100

Just to say, what unbelievably great service from you and your delivery service (DX) - the order for Microsoft Office 2013 was placed yesterday and the item came at 9.45 am today (in fact, they tried to deliver at 6 am (!!) today but I didn't get to the door in time.) We had the same experience with the Zoostorm computer bought from you last week, fantastic service and delivery. On top of that, this present item has been miles cheaper from you than anyone else.



I am particularly grateful because I am definitely not a computer buff, and as I'm replacing a 10 year old desk top which is just about to die (and going from XP to Windows 8), I was particularly anxious for everything to go smoothly. In the event, the transition has been virtually trouble-free, from initial purchase to setting it all up.

It's not often I write somewhere to say thanks, but your service and that of your delivery company has been exceptional and I'd be happy to recommend Laptops Direct to all my family and friends.

Once again, delighted, thank you, and please pass this message on as you see fit.

Adam
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Quick and easy!!

Great laptops, easy to order and quick delivery I can not think of any bad things to say about it.. Would 100% recommend!!!
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TOP NOTCH SERVICE!

I received my laptop the very next day I am very happy with the service laptops direct provided I will buy from them again Thank you
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Laptop - Topscore

I must say from ordering to delivery was very good quick service. Would recommend to others.
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Sales service great - After-sales service rubbish

Laptop number one failed to work and was completely dead after a week - it was returned and took constant phone calls to their office to finally get their acknowledgement that it was unfixable and a replacement was offered which I accepted

A week later it laptop 2 eventually arrived

Laptop two failed after two weeks - again completely dead - it was returned at their request following a phone call with their technicians

Despite their 48hr after-sales promise, five days later I'd heard nothing so emailed them cancelling the order and requesting a refund

They refused saying there was nothing wrong with the laptop

Under the Sale of Goods Act the laptop was not fit for purpose and returned at their request

Still no joy and no refund and I'm having to submit a small claims court action today to get my money back

If you want good after-sales service go to a reputable dealer - not Laptops Direct
www.laptopsdirect.co.uk

Reply from www.laptopsdirect.co.uk

Hi,

Sorry to hear you are unhappy. Could you please send me your order number to tom@laptopsdirect.co.uk and I will escalate this for you.

Many Thanks,
Tom
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VFM great service and I have a happy laptop

Was looking for a good priced Wenger rolling laptop case and you had one!!! easy to order and kept in touch on delivery. Will certainly use you again for my IT needs.
I could not wait in all day as I had a school run, I left a note to leave with a neighbor and sure enough when I was out the house the order came and was left with a neighbor.
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Excellent customer service, positive shopping experience

We had to change our laptop as the spec wasn't suitable for our requirements. The customer service and sales team were excellent. There was constant communication and updates from customer service. A positive shopping experience.
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Laptops Direct cannot be beaten on customer service and stock

Dealing with Ryan at Laptopsdirect has been a smooth process from start to finish. An initial sales query has now lead to multiple purchases and will continue to do so as we are so pleased with the customer services, swiftness in response times and quality of items delivered- ranging from monitors to docking stations.
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Delivered on time, on spec.

LaptopsDirect delivered my laptop as promised. Excellent!
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Quick delivery, and trouble free experience

It's a big thing to buy a big ticket item like a laptop online, However I am very happy with both the laptop and the experience I had buying it from Laptopsdirect. I got the machine I wanted at a good price, and delivery was super fast, even though I didn't ask for a nominated day or time.
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Awful service

Surly and unhelpful staff. Hugely expensive contact telephone number - they keep you hanging on for ages, too. Just avoid!
www.laptopsdirect.co.uk

Reply from www.laptopsdirect.co.uk

Hi Alex,

Sorry to hear you are unhappy. Could you please send me your order number to tom@laptopsdirect.co.uk and I will escalate this for you.

Thanks,
Tom
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Terrible service

Bought a desktop PC. Came with old style mouse and keyboard (non-USB) that keeps stopping working, meaning reboot every time. Called their outsourced technical support who laughed that they still sell such obsolete technology. Then called LD again and the guy said he will try and get a a free USB mouse and keyboard sent (not ideal as this will take up 2 USB slots but better than nothing) and we will hear from them within 24 hours as much easier/cheaper than to ship the PC back : 5 days later still nothing. I guess this wasn't authorised and no one is interested.

Is anyone listening at Laptops Direct ?

Order LD651082 Account ENG062
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Poor company

Ordered item and had to contact them to check up on it and was told it was out of stock. It should say if an item is out of stock before you buy it so you can choose what to do. Then emailed to inform me that the item is no longer in stock. Very poor company who are more interested in taking your money and than providing a reliable service. This is the second time the same thing has happened as i thought i would give them another chance. Don't order from this company if you need anything quickly or a reliable service.
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Fine unless something goes wrong

This company is fine unless something goes wrong. They want you to pay to return their faulty items, apparently if you purchase it through a company you are expected to pay for it. Dreadful after sales. Laptop broke down within 2 days of use and they wanted us to pay for the return.

They expect you to wait up to a month for a repaired laptops even though the laptop is brand new. When questioned why they wouldn't just replace it, they made up fictitious scratch marks on the lid.

Dreadful, dreadful company. Do yourself a favour and use another company for your IT supplies.
www.laptopsdirect.co.uk

Reply from www.laptopsdirect.co.uk

Hi Nicola,

Sorry to hear you are unhappy. Could you please provide me with your order number so that I can escalate this for you?

Many Thanks,
Tom
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Good product and good service apart from online payment issue.

Only problem was online credit card payment which did not proceed properly and there was no indication of what was happening and what I should do next. Eventually an email did arrive but not before I had spent a lot of time on the phone to get things sorted. There is clearly a systems problem that needs addressing. Otherwise - good product, good value and on-time delivery.
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Like ronseal - does exactly what it says

Ordered sunday delivered thursday.

no complaints as yet.

order was sat in awaiting dispatch until wednesday which was a little worrying but the customer help soon answered my query to advise not to worry and that it was been dispatched the next day
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Shocking after sales

Item was cheap but apparently too cheap, terrible after sales!
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Amazing! Quick fast service perfection.

I was desperate for a specific model laptop.

Googled the part number and laptops direct came up.

Im not one for googling and purchasing as i dont trust internet based suppliers.

So called them up, sales person was superb.

Understood my need for a quick dispatch and recieved exactly what i wanted pre 9 the following day.

Amazing!!!

www.laptopsdirect.co.uk Details

About this company

Buy cheap laptops, laptop computers and pc laptops from Laptops Direct. Our best prices guaranteed on cheap laptops. Brands of cheap laptops include acer laptops, toshiba laptops, sony laptops, samsung laptops.

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