I was booking a hotel for an overnight stay. I rang customer services to find out about parking at the hotel. The enquiry was made direct to the hotel on my behalf whilst I was on the phone, so I was confident that the information was up to date and valid. The cost was half that of the hotel's published price at the reception desk so I know we had a great deal.
I have another overnight due in March and will definitely use this site again.
Tickets would have been cheaper if I had just bought then at the venue. Last Minute mislead me into thinking they would be more expensive. On top of the ticket price I paid a £5 booking fee. I feel like I've been mugged!!
Really easy and simple to navigate around this website! For a first time user of this website and also first timer for booking a hotel online, it was a pleasure to use. The site is really well set out and the details are straight to the point but very descriptive. Would recommend to all.
Booked a secret hotel near Heathrow and found out it was a gorgeous 4* hotel in Chiswick at less than half price! £50 for a luxury double room that's £25 per person per night and the place was STUNNING! Booked an additional night, my partner and I loved it so much. Booking was quick and easy, almost instantly got confirmation and check in went very smoothly. No problems when we wanted an additional night, booked again through last minute. Amazing site, would use again and will deffo recommend.
Poor seating considering we paid top price, wont be using this web page again, you always seem to have the worst seats, plans and theatre.
Do not use last minute .com, there customer service were unhelpful and abusive. The phone call was hard because the operator hardly spoke English this was followed up by an e-mail from the customer service team that was frankly insulting. Rounded off with a smug hope you have a wonderful day!!
I ordered the room, it went well, no issues. £69. Get to the hotel, no sign of payment, was asked to then pay £59 which included £3 for credit card payment that was never used. I then had to go and get a bank statement to prove I had paid the original which I then find I paid £10 more than the hotel had asked me personally for, including the extra for the credit card. No impressed.
Awful service with last minute .com. Last minute.com promise a refund within a few days if you find the hotel cheaper else where! I found the hotel cheaper on another site but still havnt heard anything regarding my refund! I got told on the phone to send a link of the website where I found the cheaper hotel, which I did. But then I had an email saying I need to send them a screen shot! I don't have an I phone so it looks like I won't get my refund after all! I'm very annoyed, false advertising!
This is by far the worst company ever dealt with from there attitude to there customer service....its all equally just complete rubbish! Booked a holiday to Paris for my anniversary, all seemed fine but after printing out boarding passes I noticed it had the wrong airport. It was supposed to be flying from Birmingham but according to the boarding passes it was going from the midlands (which after research was derby airport!!). I live in Wales so this is literally on other side of country from me.....what a joke! I knew 100 percent certain that I hadn't made this error but of course customer services didn't want to know....i eventually spoke to manager after requested one (thou it took them 2 days for a manager to call me back....again unbelievable). After a lot of talk and manager getting back to me again he ever admitted that after they have had there tech team check what I had originally done that I had indeed selected to go from Birmingham!! So great, surely now its common sense they would sort out or pay the difference to rectify THERE ERROR.....think again! Even thou they fully admitted it was there error, they said that flights to paris were "no longer flying from birmingham airport" so they couldn't change it.....i then request them to atleast change it to a closer airport but they refuse to do anything!! Instead just get told that once a booking is made, the company who does the flights are paid and then its out of there hands......love to know how the heck that is my problem? Its just UNBELIEVABLE service all around....so in end I had to spend over 11 hours driving from wales to this airport and hundreds of pounds in cost to get there and back.....just to go on the holiday! It wasn't exactly the great way to start your anniversary.....I will therefore NEVER EVER use last minute.com and frankly they can go to hell!!
Book a British Airways flights to Vietnam via shanghai.... They failed to tell us it was too separate flights. Meaning although we changed in china for 3 hours we needed a via to go their the airport. We called them at the airport and they said it wasn't their problem and after 45 minutes off being on hold and being read out their terms and conditions they said it wasn't their problem and they dint need to tell us about needing a visa to go their an airport and we needed to book another flight... Bearing in mind we paid over £2,000 for flights in the first place... They wouldn't re route us in anyway way it help at all the customer service said they couldn't do anything just sell us another flight!!! An absolute joke and I would NEVER book with them again they give agents a bad name. Luckily BA have been great with us and helped out massively!
Hi Im sorry to say that Lastminute.com were really unhelpful when i bought some tickets. I need disabled seating, and was told to call the Paladium where the show was and sort it out myself. It took about three attempts to get through to the Paladium, and they told me they had seats in row I in the middle which were in the price I had bought and ideal as i have long term problems with my spine. The Paladium couldn't issue me the ticket and told me to go back to Lastminute.com. Thakur Geetanjali X has told me there is nothing i can do. Great!! Shame On You.
My experience with Lastminute.com is horrendous, I would advice to keep well clear of this outfit.
I feel the hotel I booked was misrepresented to me, the conditions for cancellation were misrepresented and the principal with which I was making the contract for the provision of accommodation through lastminute.com was misrepresented to me.
I feel the company skirts the edge of legality as a business practice, and has therefore a policy of vexatious underhand defence policy to deter abused users for seeking legal action.
If you want an easy life avoid sharks. It can be costly and impossible to find redress.
Just my opinion folks, sorry if you feel you needed more details and did not like my review, Stay safe.
I have booked a Top Secret Hotel with lastminute.com for next weekend, as the information told me it was at reduced rates local to London. When the address finally became known to me it is at least 3/4 hour journey time into London and far from convienient. It turns out to be in Shoreditch. I was told that the Hotel say they cannot refund my payment so I am stuck in completely the wrong area. Not only that but having just been on the Hotel web site I am paying their normal rate - so no reduction in cost and had I booked direct I could have cancelled the hotel up to 4pm on the same day as booking. Seems to me someone is'nt telling the truth?!?!
Recently tried to change a flight that looked like being cancelled due to Spanish strikes, Customer service is shocking and is based in India. Just a completely unhelpful attitude. When told if the flight gets cancelled, turn around time for refund can be 16 weeks! Will not be using after this experience. Speaking to British Airways inbetween for assistance just showed how far apart Customer Support between two companies can be.
Patrick found this review useful
I have used them twice now and on both occations the pictures and ratings of the Hotels has been wrong.
I booked a All inclusive 4 star holiday in Turkey and paid well over £400 but when arriving at the Hotel, I was horrified by the quality. The hotel manager said that the Hotel has always been 3 star and no 4. Ended up spending double than what I set asided due to horrible food and service at the hotel!!
When complaining to last minute, I never got any responses!! I will never use them again and I am warning all my friends against them!!!
Worst company ever!!
wat are yous playing at do u actually know that i tried to book a hotel to tenerife and the consultant aske me was tenerife in england omg it took me 30 minutes trying to explain were tenerife is i know ur exploiting them for cheap labour but come on were customers at end off the day not dogs
We booked a few nights in a hotel in Florida.... then found out lastminute.com had booked us the most basic room when had through their site booked the most expensive!.... So after speaking to the hotel owners to confirm this we phoned lastminute.com..... It took many calls, over three hours of my and my girlfriends time (much of that on hold) to get a refund (minus the credit card fee - which I have to pay). They promised a compensation voucher which unsurprisingly never came through!. Re-booked through Expedia all good so far.... will see if the hotel exists next week?
booked a trip 5 star all inclusive in antalya turkey sealife resort hotel turned out to be nightmare bad food no air con in rooms bad rude staff just read the reviews on this hotel i wounder how lastminute.com are getting away taking money from people and sending them to such horrible palces
I chose a hotel on the lastminute.com website. I clicked the ‘Book now’ icon which directed me to another page that asked me to complete the names of who is travelling and the asked me to click the icon that said ‘Accept hotel policies and continue to checkout’, which I did. I was then directed to the payment page where I was asked to input my credit card details and make payment. I did this and clicked the ‘Make payment’ icon. I was then told that the 'booking was unsuccessful and your credit card has not been debited'. I thought maybe there was an issue with my credit card and therefore went through the whole process again and used my debit card only to receive the same message: 'booking was unsuccessful and your credit card has not been debited'. The following morning I tried to use my credit card and it was rejected as there was a pending payment to Lastminute.com for the cost of the hotel. I then checked my bank account and discovered there was another pending payment to Lastminute.com for the same amount. This also put me overdrawn. I contacted lastminute and they informed me that it was down to the bank and Credit Card Company as they had authorised the payment. I tried to explain that they only authorised it as a direct request from lastminute.com even though they stated on both occasions that 'booking was unsuccessful and your credit card has not been debited'. I have been told that to get this reversed could take up to 7 days and in the meantime I'm racking up daily interest charges and unable to use either account. How bad is that, choose lastminute.com at your peril.
I had used lastminute before and recommended them to friends for their reasonably priced hotels. However on this occasion I made the mistake of booking a top secret hotel for my boyfriend's birthday. I rung them to get some help but the operator could not even find the hotel on my screen for the price that was showing on the dates. I asked for the rough location [ironic] of this hotel but wasn't allowed to be told. I gave up on the phone and decided to book the hotel online, only to find out this 4* top secret hotel was a Holiday Inn. Devastated, because I couldn't possibly take my bf to a Holiday Inn for his birthday [hardly romantic] I rung them up the second I got the email which would mean that the booking was still being processed. I was told this is non-refundable. I asked for an explanation as to how a Holiday Inn in one of the worst areas in London is a 4* top secret hotel only to be told these ratings are from a person from lastminute who goes to the hotel. Told it was non-refundable. The command of the English language from their operators or managers is not great. Can't afford another hotel after forking out £75. Thanks for ruining my boyfriend's birthday. Won't be using them again.
i am very angry so i apologize now!!! i am very unhappy with lastminute. my booking number was 108865619. When i made the booking which cost £75i expected to have a hotel room. when my friend got to the hotel there was no bed at the hotel for them. i called lastminute at 2230ish on the 1/09/12. i was left disappointed that i was not offered alternative accommodation or a refund. i was told by denzil, a floor manger at the sales team, there was nothing that could be done until the 2/09/12, even though he knew there would by a woman and a 14 year old boy left with no accommodation. i would have paid for another room through lastminute but i did not have enough funds, after already paying £75, to pay for another room.
I had previously used lastminute in numerous occasions and had recommended it to others but after last night i am left shocked. How can a company treat customers this way? How can a policy be to allow children to sleep in a car because of your mistake? I paid my money in good faith to a company i believed had there customers interests at heart. how wrong was i!!!
I would expect a full refund, not holding my breath it will be quick? i would expect compensation for telephone calls, my time and to give something to my 2 friends who slept in there car last night? Also a change in your policy so this does not happen to other customers.
At this moment in time i will put this email on your website reviews and send to trading standards and watchdog.
i would highly recommend anyone who reads this thinks twice before booking with lastminute!! i will keep all updated with the outcome and look forward to customer relations response.
I spoke to Magtalena at customer relations on the 2/09/12 at 4 ish. she was very polite and listened to my rant. she said because it was a sunday i would have to wait until tomorrow for a refund or a response to my complaint, lastminute however will take money off you on a sunday, funny that!!! they was no record on her computor of my conversation with Denzil yesterday, funny that aswell!!
lets see what happens tomorrow, will keep you all updated.
I booked a FOUR star secret hotel on Last-minute.com - it turned out to be an elderly somewhat run down Holiday Inn (which only rates itself, generously, as 3 star)!! The price was even higher than their regular rate!
When I complained I got the standard, no refund response
We have been notified two days before our holiday - which I spent ages choosing that the hotel had overbooked and offered in my opinion a sub par alternative. On the original email it stated that we were in our rights to get a refund for the accommodation part of the booking, and it says this is the case in the T&Cs, however calling them they claim this is not the case. The alternatives offered were only to the same price and as you can imagine a month after booking the hotel selection remaining is not great previously cheaper hotels are now the range we are entitled to the day before (a complete con)
I attempted to call their office back to enquire about this but it is only open 9-5, leaving us one day to debate this and sort an alternative holiday. I feel totally conned and will never use them again following this poor experience.
To reply as a company, please log in to your business account.