Found a few good deals for hotels in and around Reading, but was foolishly enticed by one of those 'top secret' deals. Having paid for the room it was revealed I had paid £70 for a room that wasn't exactly 'top secret' since it was advertised on the same site for £53. Avoid top secret (ahem...) deals if you like/work with/know about money.
I've used Lastminute.com many times to book a variety of experiences / theatre tickets / spa days etc.
I find the process to be very easy, logical and informative when needing to find out information about a given event listed on the website before committing. Buy with confidence from this retailer.
I love lastminute.com but unfortunately the most important part, the search, doesn't work. Every time you view a hotel or holiday and go back, your selections such as price, stars etc is refreshed and you have to do it all over again. I had to resort to googling the hotels i liked to find more info so i didn't have to leave the list.
I had to wait over a month for a refund after I had to book a last minute trip overseas to burry my beloved grandma, with no money left due to lastminute.com freezing my last bit of cash before I could take off I was left stranded without a way to go, received my cash back a month later too.
cheers for that, hope the economic decline hits you hard!
I booked a trip to Egypt last year around 23rd Aug through last minute, my worst nightmare came true when I got a phone call 4 days before from an employee of last minute"I'm sorry but your holiday company has gone bust" obviously gutted but the first thing he said was look I will try and get another flight for you don't worry, there wasn't any flights left to Sharm, so he said look what about Taba Heights(I'd never heard of it but listened and looked at the website) he said well I can book this holiday for you instead(By the way my partner was beside herself with worry that we wouldn't be going anywhere) so he said well let me give you a bit of time to look at the accommodation etc. so I did and he called back, we had the best holiday we could have wished for, but what I thought was so unbelievable was the fact that because my money from the holiday that got cancelled would take 5 days to be processed for me to get my money back and I didnt have the money they sorted the holiday so we were actually there before they took the refunded money out of my account!! since then I will never use anyone else and used them for Vegas this Feb anf flew with Virgin and saved £500 on flights/hotels, would never use anyone else again, eternally gratefull twice now x
I was given a voucher as a gift from someone which will run out early/mid June 2012, so I wanted to use the voucher for a hotel in a few days from booking (hence LAST MINUTE booking)! I rang the hotel direct to confirm availability, they said cant hold room for you, as Lastmin wont be able to book for me, so I said ok I will speak to LM now and book the room! Got through to a man who was not English, so the language barrier very time consuming....wanted the hotel for a few days later, but in the time I had to keep repeating and spelling my name (which was clear and concise on my part) and him then telling me let me tell you about the hotel (to which I replied you can tell me about the hotel after ONCE YOU HAVE BOOKED for me, before someone else gets it...!! Guess what in the time of his flapping and no understanding of how to spell my name after repeating it to him, the room was gone! He suggested other hotels...NOT in the area I wanted....so I compromised...I said "please can I go then a day before" Yes will book for you...gave him my card details and then the voucher codes...Oh guess what...now he has suggested that these were used before???? I explained this is my first time using this code and want to use it before it expires...he then leaves me on hold for more than 5 minutes (he told me he will only be a minute), so fuming I decide to ring to speak to a supervisor, they put me on hold AGAIN for 5 mins, 3rd time I speak to another operator and tell them "please do NOT put me on hold put a supervisor to the phone??" to which a helpful lady assisted me and understood my frustration....this now must be an HOUR on the phone to make a simple hotel booking (as the LM websidte would not highlight the previous available date for me...this is why I had to phone them)....said she would come back to me (I made sure I have all their details...I am STILL WAITING FOR A REPLY TO MY EMAIL AND TO CALL MY PHONE...WHICH SHE SAID SHE WOULD... HER NAME IS SHIKHA, SUPERVISOR IN THE CUSTOMER SERVICES DEPARTMENT!!!! All morning wasted looking at their website for a suitable hotel plus the worst service ever to keep me on hold and lack of communication understanding from one of their operators!!!!! LASTMINUTE please use common sense give the customer a reference no at the start of call (as I couldnt get the reference no as the man left me on hold for about 10mins) now that is why your supervisor couldnt find my details...which I am still waiting for!! Hopefully people she will call me and rectify me and get me into the hotel I want.....DOUBT IT SOMEHOW...just a warning to you all that you need to be VERY PATIENT on the phone with them AND ALWAYS GET THE NAME OF THE PERSON YOU SPEAK TO FIRST BEFORE THEY LEAVE YOU HOLDING FOR A LIFETIME!
I have used the Last Minute website for the past 3 years, when looking and indeed booking my annual family holiday. As well as offering Value for money, they also offer a one stop shop for other holiday related products.
If you want to compare a holiday, and also probably find a cheaper alternative, then this is one of the best places to start.
Great Value, Great Service and above all easy to use.
I have travelled to the U.S twice now using Lastminute.com, and even booked flights for my U.S fiance, back home to America using the site, and had nothing but ease. The website is easy to use, and I have never encountered any issues. I wouldn't know of their customer service, as I've never had to use it. A return flight I had booked had been changed, and I remember being slightly annoyed that they'd not given me any option about the change, which meant a delayed wait in the airport of 8hours, instead of 5. But I've heard this is normal with most airfare companies, so can't really complain. Would use their site every time, and recommend it to friends and family
lastminute.com have totally messed up a 2 day trip to lisbon fior me and 4 of my friends. tried booking flights/hotel package online, saw a good deal, entered details for 5 people, names, dates of birth etc etc, by the time i pressed confirm, the flights had gone. Found alternatives, went down same process, same result. did this 3 times, with no luck. Frustrated, i thought i'd phone them. deal with a real human. little did i know. Again, gave the guy details of what i wanted, told him i had seen something at 267 quid each. Hey, i can do something better he says. 224 pounds. Great says i. Gave him all details again for 5 people, by the time he spelt out and repeated every detail i gave him, the flights had gone. He finally found something at over 300 quid , i told him i was not happy, as i had started at 267 quid, he offered 224 quid, now, after 40 minutes, i'm at over 300 quid. he explained that the flight prices move up and down, ok, i understand that. but if lastminure.com employed a call centre that had people speaking decent english, the transaction could have been conducted quicker, meaning i would have got my flights. Spoke with supervisor, he said he would call me with something within half hour, its now been hour and 10 minutes and nothing, not even the courtesy of a call telling me they cant help. Thanks lastminute.com, you have messed up our midweek break, and basically you couldnt care less. i will not be using you again, and i recommend that other people dont either.
Booked a flight two weeks ago, three months ahead as relatives are coming the first time over and I have planned a huge family reunion which hasn't happened for 20 years!!!
There were two flights available, one going out of London at 6am, one at 10am. Went for the 10am due to public transport usage.
Yesterday I received an e-mail that my flight was cancelled and if I wish to proceed with the 6am flight I should reply to this email within 48 hours. As further arrangements have been made already, I replied to the e-mail accepting the inconvenience. No confirmation until today. Had to call their hotline which is somewhere outside UK, barely understood what the agent was telling me. Now waiting for the confirmation which hopefully will come soon!
In the e-mail nothing was mentioned about a reimbursement if flight would be cancelled from lastminute.com, no phonecall received from their side (phone number supplied when done the booking).
Next time I rather spend some more money but have some assurance of my booking instead of going cheap at all means! The money I have saved I now have to spend on a taxi! Well done lastminute.com!
ON TOP OF ALL THAT: THE FLIGHT I HAVE BOOKED EARLIER IS STILL AVAILABLE FOR BOOKING! HOW DARE IS THAT? OR JUST PURE ONLINE INCOMPETENCE?
NEVER, EVER AGAIN!!!!!!
They misrepresent information and when they are at fault they deny compensation and bet on the fact that powerless consumers will not sue because the personal cost of suing is too high. Avoid at all cost.
I booked a theatre and meal deal through lastminute.com for my girlfriends birthday. I didn't pay a lot for the deal so I wasn't expecting much in terms of meal and seats but I was planning to make the most of it all the same. We arrived for the meal at Kitchen Italia in Covent Garden and were handed a small menu called their "Rapido" Menu. The waitress explained that we entitled to a main course from the rapido menu and a glass of house wine or soft drink. So good so far, however, 20 minutes after ordering our meals and drinks, nothing had arrived. Then out of nowhere, a small slab of lasagne arrived in front of me, stone cold!!! I told the waitress who didn't even offer an apology and took the food away. Meanwhile, my girlfriends macaroni and cheese arrived complete with raw pieces of bacon in it!!! So again we told the waitress and again no apology and again took the food away. 5 minutes later my lasagne was returned, nuked to an inch of it's life and my girlfriends macaroni and cheese minus the raw bacon. Both tasted as bad as they looked and we still hadn't had our drinks. At this point we decided to leave, without so much as a goodbye from the staff. Before we left I did notice that the meal offered would've cost us £7.95 each, along with the £30 theatre tickets, our so called "Deal" should've cost £75.90......I paid £80.00!!!
Anyway, the seats in the theatre were great and the show was awesome, apart from the over enthusiastic woman next to me who hit me on the head and in the face several times, to my girlfriends delight!!
So to sum up, lastminute theatre and meal deals aren't deals at all and cost more than face value. And stay away from Kitchen Italia!!!!
Booked a last minute trip to Moulin Rouge, and we ended up having the best seats in the house with three course meal and complementary drinks all night. I do not know whether this was a mistake but wonderful mistake if it was!
Nicolas Steno found this review useful
I think lastminute.com not only have some awesome deals, but they are really helpful on the other end of the phone. I was booking my first holiday by myself so had no clue what I was doing, luckily I had a great guy, named Ricky, helping me out all the way! So, yea, I definitely recommend them! Great service, and even better if you ask to speak to Ricky. Haha
I booked a dinner/theatre trip as a special outing for myself and three friends through lastminute.com. The package was £40 and it said tickets were up to £45 face value and we would get the best available seats within their allocation so we thought great.
Dinner was fine but when we got to the theatre the seats were dreadful and we were so high up the only way we could see the stage was by leaning right forward for the whole of the performance! We went to the box office and asked if we could change seats as there were plenty of empty seats elsewhere but they said no, we had to stay where we were.
We talked to other people who had done the same as us, they were all very disappointed. We also found that we could have put the same deal together ourselves by going direct to the theatre and would have got much better seats for less money. Complained to lastminute.com who said they were seats with a good view - only with binnoculars and if you are a contortionist! They offered a £10 voucher towards another event.........I don't think so. Won't use lastminute.com ever again.
I have used lastminute.com for about four years to book all kinds of things - holidays, comedy events, theatre shows, meal deals, etc. The prices are cheaper than booking direct. But after yesterday, I will never use them again.
About a week ago, I searched for available theatre tickets for the day of my search. The site presented me with a few options. I found a show I wanted and booked it. When I arrived, the show said there were no tickets for me that night but tickets were reserved for me by lastminute.com for tomorrow night. I checked my confirmation and sure enough the tickets had been booked for the next night. I was surprised but I thought maybe I had made a mistake.
Yesterday, I went through the same routine of finding a show on their web site. However, this time I remembered the problem from the last time so I made sure I searched on 22nd February 2012 and when the shows came up I clicked on the box for 22nd February 2012 and made sure I was *definitely* booking for the right date. Imagine my howls of anguish when, after payment, confirmation of my order showed *23rd* February 2012. i.e. the same bug. This time I rang their "Customer Services" department immediately (within about two minutes). They found my order but refused to refund the money I'd spent on the tickets and said there was no possible way what I was describing could have happened and that I 'must have booked for the wrong day'.
I did not book for the wrong day. I made sure I was booking for the *right* day. I sat explaining over and over again (and listening to the agent's rehearsed spiel) and, staring at the evidence before my own eyes as I moved Back and Forward through the web pages, I then told him politely to get lost. I do not know what sort of company refuses to refund when their own software causes a problem, not less when the order was only processed a few minutes prior. I am lucky the tickets only cost £35. If it had been a holiday it could've been far worse. I think their software automatically chooses tickets for the NEXT day if the current day's tickets have sold out. Hence, I will never use them again and recommend you all steer well clear.
I decided to book a hotel through lastminute.com. When I searched the hotels list i found there seemed to be a good deal to be had by booking a so called "Secret Hotel".
Its advertised as a 4 or 5* hotel offering up to 45% off. Sounds good so far doesnt it. The only thing you cant see if the hotel name so you cant research it at all before you go.
I booked one of these hotels on a room only basis, breakfast was not an option, only to find once I received my confirmation booking that I could have booked the hotel cheaper by booking direct AND I would have been given breakfast.
I made an enquiry with lastminute.com only to be told that as it was a promotional price on the hotel website they wouldnt do anything to change my booking.
Now imagine how I felt being told up to 45% off a 4 or 5* hotel and the fact you are taking a chance as you dont know the hotel you are going to and then to find I was paying more for it.
Not impressed and will NOT be using this facility again. BEWARE of this nice little scam
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