Unable to cancel a booking!
I booked a room for 4 nights a couple of weeks ago, but am forced to change my plans. Therefore I have tried to cancel the booking on the website, but it said tI couldn't. I send two emails, but have only received automatic replies! I phoned the hotel, but they said that my booking had to be cancelled through late rooms! I phoned the number Laterooms has on it's email, but just get an unintelligible answer phone. Now Iwas wondering if this company is a scam, but some people seem pleased with it. What to do next. Any ideas?