LateRooms.com reviewed by

Ross On Wye, GB

1 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Over priced, Unhelpful, very disappointed

Arrived for a 3 night stay for the Ironman European Championship. Told on arrival that the pool and leisure facities were closed..... I had booked this hotel 11 months ago because of its leisure facilities for my pre race planning and for my families entertainment. After much complaining I was offered the leisure facilities of another hotel several miles away !!! but told I would have to pay a taxi. Eventually the manager was called and I requested a refund on my stay and that I be booked into another hotel with the neccesary facilities. I was told this was not possible but he eventually agreed a one off paid taxi to use the pool at the other hotel.
Absolute disgrace.... Add to this the parking charge of 27 euros a night !!! I ended up paying well over 420 euros for a basic room only !!! Complete rip off and would not use this chain anywhere again
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