The item I ordered was out of stock so it was some time before I received it. However I was kept in the picture at all times and it arrived on the promised, revised date. I regard the company as reliable and good communicators.
I really recommend Lawson HIS for their attention to detail. I was dealt with as though I mattered and I was pleasantly surprised with this 'old-fashioned' service.
Simple transaction just buying one item but all went to plan. This is the third purchase from this company over the years and all other purchases much the same. Do not buy enough to test out returns service. It is the first company I think of when buying tools online.
Ordered online but collected in-store for shaped mounts. I asked a few questions on ordering and actually got a personal email response from them which is rare when ordering from other online shops. When I went in to collect the staff were really chatty and friendly, giving me advice too. I would highly recommend them.
After doing some price comparisons on the tools I wanted , found them here on this website by far so much cheaper than B&q trade point, I will be using these guys again without hesitation!
We needed a Makita fixed base router and checked the Lawson HIS website. They had the one we wanted at the best price we had seen. We ordered it and it was delivered in just a couple of days. What more could you ask?
I ordered a Makita DAB radio and battery, offered at a good price.
The ordering and payment was straight forward, the delivery was prompt and the
items are 'music to my ears'.
I shall be trading with you again in the future.
Order placed on Friday, 15th November. Delivery time 3-4 working days.
On Tuesday, 19th November, I am advised of a delay in stock availability and that order delayed. Stock expected in UK w/c 25th November and I would receive 2-3 days from expected date.
On Wednesday, 27th November, I am advised that there are only 19 tubes available (not 20) and that this is all available stock until the new year.
During a phone call on the same day, I was also informed that the goods had not yet left the manufacturer in Europe.
Monday, 2nd December, I finally receive the goods.
So, basically, an order that should have taken 3-4 working days was delivered more than 2 weeks after placing order and also short-shipped due to unavailability of stock.
Hed an easy to use web site, the product I wanted, a Bosch pillar drill, rapid response when I phoned them and the drill arrived when they said.
Ordered a saw and guide system,was unable to be at my home address so 1 quick phone call and the lady on the end of the phone could not be more helpful, I had not received my e-mail confirming my order so she re-sent it while we were talking on the phone.
Saw was delivered on the due day, will be buying from them again next time I need any tools.
Found the product I was looking for at rock bottom price and it arrived within 2 days so very pleased with serice. Only slight criticism is that plastic it was in was not secured so looked as if it had been packed in a rush!
Ordered what I wanted, got a great deal, was kept informed of how my order was progressing, who would deliver it, and what day. All went exactly to plan. If you want a good deal and brilliant service this is the place to go.
I called on Monday morning to check if the Makita Mitre saw I wanted was in stock. I was told it was not but if they ordered it would arrive with them the next day. It would then be delivered to me buy Thursday. It actually arrived on Wednesday morning. I cannot fault the service the saw is exactly what I expected. I would certainly use Lawson HIS again.
Very good, always nervous when using an online seller for the first time but they were very good, helpful with queries. A bit disappointed with the £13 surcharge wanted for delivery to highlands (not all IV postcodes are in the middle of no-where...) but I was able to have the order delivered to my son for free who lives in a non IV postcode.
First time I have placed an order With Lawson, so I was hopeful after finding the 4 stroke Ryobi oil at an affordable price (even when adding their £4.95 for shipping) still £4-5 cheaper than the competition.
The oil was well packaged in plastic, then boxed up and arrived in perfect condition (no spills etc).
However, the delay of almost a week from placing the order was not good! I sent an email and this took a day to get a response, stating there was a delay and the delivery to Lawson was expected in another 2-3 days.
About an hour later, another email arrived stating the product was now in stock, 45 minutes after that, another email stating the order had been dispatched and hooray the next morning it arrived.
So we got there in the end, however, a simple email after placing the order to say the item was out of stock and an expected back in stock would have been great!
So to recap, good pricing let down by admin and delivery hassle.
I was looking for anti-slip edges for my my outdoor steps. Lawson HIS had the Product, a good price and the delivery - even to Norway - was excellent handled.
My best recommendations, I will recommend this Company to anyone!
Thank you, Lawson
It took me some time to research the kind of hedge trimmer I wanted. When I found what I was looking for, Lawson gave the best price, easily beating any other seller by £20. I contacted them regarding delivery and was reassured. In truth, delivery was speedier than expected. I have been very happy with this merchant and would use them again without hesitation. My thanks to you!
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