I use this company probably once a month for a one off purchase. I always pay instantly over the phone and so expect my order to be with me on said delivery date. The sales team are polite enough, but in my experience a little slack when it comes to informing about any changes. I made an order at the beginning of the month and as, I said paid over the phone, I was thanked for my order, it's in stock and told to expect it the next day. My order didn't arrive the next day. When it hadn't arrived by the day after that I rang to find out what was happening. I was told that another customer of theirs had made an order of the same item and needed it fast tracked, now they only had 7 (instead of 12) cans in stock so were waiting for the remainder until they sent it. This did not sit well with me as I was told it was in stock, which led me to believe my order was put on the back burner, for another of their customers. The order was eventually sent (3 days late, and a little too late for our customer) in two halves! If i have to use this company again I will be making sure they can guarantee my order before making a payment. If the same thing happend again, i would definitely rethink my supplier.
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