This is my first and last experience with this PATHETIC SERVICE and ZERO COMMUNICATIONS COMPANY Lawson H.I.S. Ltd
From a day of purchase on 22 March 2014 passed 3 working days and the status of order stuck on '"processing". I did call to customer service to find out what is happening with order - answer by male staff adviser was that it is ready to dispatch tomorrow (Thursday) and will be with me on Friday or Saturday. Okay. No problems. Saturday, 29th March 2014, no order delivered. Made the call to customer services, to find out what happening, was promised to call back in 5 minute - never happened. Called myself again just few minutes before office close time to place complaint and to find out from Mrs. Kim, that, sorry, my ordered item gone to somebody who ordered after me by some mistake, and item is out of stock now, and now is nothing that can they do by the Monday the 31st.
Today, Monday March 31st received email from customer services that sorry , item is expected only on 14th of April!!!. Quick service - forget it! Worse is that their staff hadn't been bothered to communicate when problem with stock happened, all the time I needed to call them to trace events. Now, after more that week, they came with this pathetic offer to wait another "approximate" 2 weeks and 2-3 days of delivery!!!
DEAR KIM, I NEEDED MY TOOL YESTERDAY FOR MY WORK, BUT NOT IN ANOTHER 2-3 WEEKS!
To say that I disappointed - to say nothing. Will go for refund tomorrow.
AVOID THIS COMPANY IF YOU ARE VALUE YOUR TIME!!!!
P.S. Just checked on http://www.lawson-his.co.uk/ you can order and pay for same item online and it doesn't say that it is out of stock!!!!. Who wants to wait another 2-3 weeks? - Order now! :). LIARS!
Used before, all ok. Delivery poor this time. Had to chase after a week, and then it took another week and came in two parts. Could have sent first part out much earlier. Would have been nice to be informed of delays rather than having to chase.
First time using Lawson's so was a little sceptical. At the time of purchase they were offering a great deal so went ahead a bought item. Delivery was very fast. Had a few problems with order but customer service was friendly and extremely helpful and sorted all my issues very quickly. Looking to build up a set of tools so will definitely look to use again!!!
I will be buying from Lawson His again at these prices, I love milwaukee power tools and I was looking everywhere for the milwaukee m18 fuel 3/4" impact wrench and found it cheapest here at Lawson His, the delivery was quick and item was exactly as described.
I ordered a makita grinder from Lawson HIS as they offered the best price on the internet for the particular product I was searching for. On receipt of my order I realised my mistake in ordering the incorrect model, I then called Lawson's to explain and the representative ordered the correct model for me promptly sent it when they had received my original returned order. A superb service and the best price by far for the product I purchased.
Was looking for a Makita BMR102 radio, after searching the internet found this website and it was the cheapest I could find. I ordered it on the Monday evening and received it on the Wednesday morning, it arrived well packaged and everything inside was exactly as it should be. I was reluctant to buy from this site at first as they don't use paypal as a payment option but decided to give it a go and I am glad I did as the service I received was brilliant, I would certainly buy from these again if I need anything and they are the cheapest for that particular item.
Wow that was a smooth purchase! The saw I ordered turned up in under 24hours. Really very impressive in the speed department! Super happy with the condition of the ex-demo unit I bought. Such a big saving i'll be happy to use them again next time.
I had been recommended using this site from Bosch as they are a main dealer. However the listing for the product that I purchased clearly said "Quantity: 10 packs of 3". This is in fact not the case and you are mislead into buying ONE pack of 3. The quality of the product was top class, I just wish I could say the same about the site.