This is not some kind of price comparison website, it is a shop. I got the equipment for which I was looking at a very good price, with no messing about. I received an email to confirm, then within two days the order arrived.
What I liked was not only the very competitive price, but the simple and discreet way in which the transaction was carried out. Remarkable in this day and age. It felt almost old fashioned, in a reassuring manner.
HIS phoned back after two days explaining it was a non stock item and would take two weeks. After two weeks I had to follow them up, I suspect they were suspicious as to the first time order and were waiting on the follow up call for verification, before they did anything.
After hunting for a pair of rigger boots on the internet I came across this website with boots that had the features I wanted in the correct size and at a very good price. Ordered late Wednesday evening. They were delivered on Friday! Very pleased with the boots and with this firm. Would use again.
Having never used this company before I was hesitant when placing an order for nearly £500, however I rang through to ask a few questions prior to ordering and was confident I was dealing with a reputable company after I got off the phone. What a shame the experience has left me very disappointed. If I hadn't rung myself to chase my order along the way I would not have had a clue what was happening. Communication was non existent, a few days after placing the order I rang to be told I would receive it within a couple of days... NO... I then rang again when it hadn't arrived to be told the same thing, only after the third chasing phone call was I told it was actually being sent that afternoon, I received two thirds of the order the following day, that was a week after placing the order. The outstanding item was out of stock but I was told that stock was coming in that week by the 11th March and it would be sent when they received it. Another chasing phone call when it didn't arrive I was told it was due in and would be sent... a final call this week to Sue, who actually had the courtesy to come back to me, I discovered that my item was actually not due in till April as there was a problem with the supplier. Sue arranged for me to receive a similar item. Yes the prices are great and I am pleased with everything received now, but nearly 3 weeks having spent in the region of £500, with no communication at all was a little stressful. Wouldn't use again due to lack of communication.
Received item packaged in black bag. This item was meant to be ex demo with some light scratches and signs of use. It was completely battered the brushes where sparking and smoked, made excessive noise. The casing was deeply scratched and metal front casing dented.
It claimed to be seen over by a Metabo Engineer on the Lawson website. Yes it had; a label affixed saying it was done in 2011, two years ago.
Excellent service - very helpful staff! The ordered item arrived the NEXT day securely packed. The price was cheaper than everywhere else that i have researched, thus all in all five stars for Lawson HIS or A++. Very impressed! Thank you.
Placed order. After two weeks no sign of order even though the confirmation email said 3 to 5 working days. Have them a call & they said item was out of stock & they were waiting for a delivery. Why didn't you email or call to explain this? Not very impressed. Customer services did apologise.