I ordered the product online and immediately received a confirmation of order by email. Shortly after that, I received confirmation that the product had been picked for delivery.I then received confirmation it would be delivered the following day.
I then received confirmation first thing in the morning it would be delivered between 14.27 and 15.27 giving me options for delivery if I was not available.
The product arrived with a smiley happy man at 14.30.
The service was absolutely extraordinarily good and by far the best I have ever had from an online service. It's a pity they are not all like this!
Excellent service. I had replies to my emails within 30mins and my 14 rolls of insulation arrived 24 hrs later - B&Q wanted 4 weeks for delivery and was more expensive! I will use LBS again and have already recommended them to my friends - well done LBS.
Excellent service and value. Order delivered by the next day with a phone call to let you know they are half an hour away. Well done all, you are all a credit to your company
Overall a good experience.
Improvements could be made with delivery interface eg ordered on Thursday and asked for delivery on Monday due to absence on Friday - what happened, delivery attempted on Friday !
Also product colour range was not mentioned because LBS only stock one colour.
These were minor irritations overall service is excellent.
I purchased several items to insulate a guinea pig hutch from this company and they were delivered the following day which was fast.
The items were wrapped in cling film to hold them together (not in a box) but there was a lot of it so it was secure and the insulation wrap I purchased was pretty big so it probably would not have fitted in a box anyway. The delivery was sent Royal Mail Tracked, so I could track my item which was an added bonus.
Overall a good all round company that seems to have got off to a good start.
I ordered Friday morning and received the goods 1500 hrs the following working day Monday. I say that is pretty good.
The only criticism is that I could not get the tracking system to work The relevantt website failed to work but as the delivery was so prompt , tracking was irrelevant.
LBS Online, comprehensive, fast and efficient. Highly recommended
The website was easy to navigate and it was easy to place my order. Within minutes I received a confirmation of my order. However, when I received my delivery email, it asked me whether I wanted to change the date of delivery. I did so, requesting delivery for Monday, but it arrived on the Friday before.
I needed to purchase access panels for a concealed flue to meet with gas safety regulations. After visiting many sites without being able to access real information I found LBS - theirs was the only one with clear information regarding regulations. There was a great choice of sizes and prices and I was able to order without any fuss and the goods arrived promptly the following morning. It was a pleasure doing business with them.
The web-site was easy to use and they have a great selection of products - with a good range of prices on each product, from basic to high quality items. I was kept informed of my order at each stage with tracking information provided for the delivery. The items arrived well packaged and within the time frame stated on the web-site. I will definitely be shopping here again.
Ordered some insulation due to my usual supplier letting me down, dispatched at the speed of sound, free delivery and even a few quid cheaper than my usual supplier.
Slightly let down by parcel-farce however, totally not the fault of LBSM. Seems their "express24" service means "we'll deliver it when we can be bothered" apparently.
Wouldn't hesitate to use again tho' like I say, parcel-farce's fault, t***ers!
Will be even better as more lines are added as range is limited at the moment but very pleased
I searched for the best price and LBS came up.
I telephoned with a few queries and.....
Greg Ace answered my questions promptly and expertly.
I ordered and my order was fulfilled and delivered as promised.
Well done LBS.
Great service, very pleasant on the phone. Product as described and delivered within 24 hours. If we need anything else I will always check here first.
better than expected service can recommend LBS to anybody cannot praise this company enough. Keep up the good work guys a workforce to be proud of.
I was pleased with the service from LBSMonline, prices were competative, goods were as ordered, slight hiccup on delivery time as they were being delivered to an empty property but customer service were excellant & resolved the problem quickly, while not making me feel I was a nuisance, a great skill.
I would not hesitate to use them again & will be recomending them.
It showed up on time fit perfect I would use them again. Dpd delivery is great texted with a time to be delivered.
I wanted some gutter "Hedgehog" to keep my gutters clean and LBS on-line seemed to have the best price. But I had a question about the clips to use and a quick phone call to LBS gave me a clear answer and I ordered on-line immediately. The parcel arrived by DBS courier the next day - amazing! And the courier uses a fantastic tracking system so I knew exactly when it would arrive. However, the package was open on arrival and one item was missing. I emailed LBS to explain....and they were onto the problem immediately. My missing item arrived less than 24 hours later! I think the real test of a great business is how they deal with the inevitable minor problems that arise - LBS Builders merchants exceeded my expectations. Well done to them,
I was looking for some Superquilt insulation and LBS had the most competitive price. Delivery was on time and great that it was free. Also useful to have the ability to track the delivery. Thanks.
Ordered Hedgehog gutter brushes on Monday morning which were delivered on Tuesday morning. I was kept informed when delivery could be expected and driver turned up within the 1 hour timeslot. LBS online price was best I found on the internet/shops so thumbs up all round. Thankyou LBS!!
The website was slow and I lack confidence in the payment process, though I needn't have worried as the aluminium foil rolls were well packed and arrived very quickly. Second time we have bought these items and will continue to do so in the future.
Delivered ahead of schedule with a personal friendly service. I would recommend ordering using the LBS Online system to anyone, especially for those products that might not be available in the local store.
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