I ordered a North Face jacket online and it came with no fuss. It was delivered to my works address and didn't get addressed to me so it wasn't picked up straight away. Please add the senders name on future packages please. Item was great but didn't fit so i am having to send it back.
I had difficulty finding any stockist in the West MIdlands who had a broad fitting walking shoe by Meindl. I asked for advice a couple of times on email and received speedy and good advice. I was reluctant to purchase shoes on line but was promised a replacement or return of money if on receiving the shoe I wanted to return it and look elsewhere. When I ordered the shoe in the afternoon I didn't really believe it would arrive by a named person the next morning. I really felt in good hands and very happy that there are still shops that deliover such an excellent all round service.
Great service including free delivery. I ordered some Ski Gloves for my Wife which were a lot more expensive on the LD website. However after a quick phone call they promptly matched the price and sent out using free delivery. Very happy to recommend them and deal direct with them in the future.
In relation to the previous posting. The company contacted me and explained following my posting on Trust Pilot they had identified a glitch on the price promise facility on the website - they have now corrected this and refunded the difference.
I feel this is genuine and appreciate their quick response.
The rucksack I was looking for was the Berghaus Vapour 32 and saw it at LD Mountain Centre with a massive discount. I ordered it online late afternoon and it was delivered the next day. You can't get better service than that! Really pleased with my purchase and I would definitely shop at LD Mountain Centre again.
Having never heard of this site before I stumbled across it when looking for some walking trousers for my husband. The competitive price & free delivery swayed me but this did not mean the service wasnt first rate. The trousers arrived quickly & were well packaged. Will definitely use this website again for walking gear
I have used Zamberlan boots for over thirty years and have never yet worn a pair out. I have only ever needed larger boots. my last pair I bought in the year 2000 and have worn them a lot and they are still as good as new. On needing a larger pair I thought I'd try Brasher Boots having met Sir Chris on an event some years ago but alas they are no longer what they were so back to Zamberlan it was and the new Vioms. I couldn't wait until they arrived and I must say that LD have been a pleasure to deal with. I have received prompt emails telling me what was going on vis-a-vis delivery and my only gripe is that the promised tracking facility on the day of delivery was not accessible; despite coming to me from the carrier with a reference number I was told I had no valid reference number or 'session' whatever that means. However as my new boots arrived prompt and early it did not really matter. The new boots are heavenly and although not cheap are worth every penny, being if solid construction - you even get a detailed guide with cutaway illustrations and are far more comfortable than my previous Zamberlans which were 'lights' but they have a good feeling of quality and stiffness which bespeaks wearing in and I am sure they will last another 20 years. Full marks all round.
The north face duffel bag was cheaper than anywhere if seen and it dispatched very quickly and I've bought products from similar more mainstream stores and the service was not nearly as good as when my product arrived it was the wrong one and had to send it back and I took a while. The service I received from LD mountain centre was the best I've ever had
I ordered a pink north face bag to be delivered to my friend's work address. They sent a red bag to the correct address but with my name on it- hence a lot of chasing around by my friend as their post room couldn't identify the recipient. All in all- not impressed.