I checked out as an express customer, thren when needed to return the boots as they were not comfortable and not wide enough (even tho the make i ordered was supposed to be a wide fit) the sit edid not appear to be working correctly. Under the return section it said to register if yoy hadnt already done so which would then let you into your orders. Not so, there was no box in the registration details for me to add a password therefore it was impossible to return using the instructions printed on the web site. Called the office and sent several emails, each time i open the account it tells me i have no orders!! Hopeless!
Initially there was a little misunderstanding about the size of the jacket. I called back and made arrangements to exchange it without any problems. Unfortunately when the item was returned, there was second misunderstanding and they the credit card instead of sending the new size. When I called them up again, they sorted out things very quickly that same day. I explained the need to have the jacket in a couple of days, and they made arrangements to delivery overnight. After the little hiccups with the initial order, it was nice to know they care enough to make the extra effort.
I ordered both a size l and xl north face flashlight green kardiak tri climate jacket it is gorgeous ! I ordered both sizes hoping one would fit thankfully one did yeah I knew in advance that I would have to at least return one I emailed ldy mountain centre as my printer is broken so unable to print off any returns labels etc they got back to me very quickly well done Caroline from ldy mountain centre ! The jacket is even better than the picture lovely colour very warm arms slightly too long but no major problem I almost but not quite don't want to wear it so it won't get dirty ! Lol ! I will be posting the jacket back that doesn't fit and my only complaint is there is no free returns so I am dreading goin to pAy and send at post office it is very heavy and cost £203 so free or reduced returns would be great !am also gutted having just got email from ld mountain centre now 20% off that would be £40 + cheaper but felt slightly better as they no longer seem to have my size in stock ! I have lost count and know most can relate when u buy something and the next day it is greatly reduced !thats life eh ! Will wait for refund
I needed a jacket urgently, found one on the webiste (which was the last in stock). I tried to call the web team to ensure it was infact in stock as sometimes with other retailers when there is only one left it can't be found. The order needed to be in by 2 pm for next day delivery, I could not get a answer from the web team so tried ringing the shopfllor (unfortunately can't remember the mans name), he was extremely helpful went to find the item in stock, kept it aside for me until the web team returned and I received the item next day, very helpufl staff!
Needed to replace my existing meindl boots for a while now and whilst expensive they are most certainly worth it. Found this company by chance, had the boots in stock and a discount too so I was an even happier Yorkshire man. Ordered, despatched and received. Good communication throughout. Already recommended them to friends
I phoned the shop today to reserve some Wild country Anodised Rocks. They agreed to put some aside for me however when I went to collect them I noticed the batch number was the same as my other set of nuts which were recalled by Wild country. I asked the guy who I assume was the manager whether these were the nuts which had been recalled and he assured me they were not an affected batch and that they had returned all their faulty sets. I purchased the nuts and double checked the Wild country website and found that these were one of the faulty batches. I went straight back into the shop 5 minutes after I bought them and they gave me a refund. The guy seemed annoyed that I was returning the faulty product.
My advice would be to avoid the shop when buying any Climbing Kit or Kit your going to trust your life with.
Also here is a link to the Wild country recall page :) check yours [external reference]
Ordered jacket for daughters ski trip ,went online on the sunday order confirmed .2014 N. Face ski jacket heavily discounted£ 250 down to£ 135 ,to good to be true maybe.ordered good amount of merino kit for myself whilst browsing,and then 4 _5days later phone call from sales team, jacket not in stock."would i still like the full price merino items to be delivered"i will not tell you what i was thinking at time. So i was left without jacket for travel on the following monday.in my opinion the jacket never existed at the advertised price . If it looks too good to be true it normally is.Thanks LD.
The website offered me a discount and I successfully placed an order including paying on my credit card. I got a phone call the next day to say that the website should not have offered me the discount and that LD Mountain Centre would not honour the price and they tried to get more money out of me.
I think that's a pretty poor show, personally, so I cancelled the order.
I have been looking at buying The North Face Mcmurdo parka after first spotting one in Ambleside,the price was the only thing putting me off, I have spent weeks on and off searching the internet for a price I felt comfortable paying, I came across LD Mountain Centre and couldn't believe that they had the size I was looking for at a price I couldn't resist. Their site was easy to navigate, ordering was simple and being able to use Paypal put the usual worries about giving card details to rest. I chose the next working day option and sat back and waited for my new jacket to arrive, DPD gave a 1hr delivery window, which was really useful and I could track my item all the way to the door. My new jacket is just what I would expect from The North Face,very well made and very warm, can't wait for the snow to arrive. Thank You to LD Mountain Centre for a price that was even cheaper than many a used Mcmurdo parka on eBay,I still can't quite believe the price I paid. All in all, great jacket, great price, great delivery. I have no hesitation in recommending friends to your site,and will be buying from you again in the future,Thanks
I usually check the high street stores for quality products in preparation for winter. The kind of winter boots I wanted for my partner wasn't available after a few trips to town! What I finally decided on from LD Mountain Centre is just right - style, quality and price - I will definitely recommend this site to friends.
Ordered jacket on 18th October and was concerned when it arrived it was a little too big. Emailed LD on 24th October with my concerns and asking about an exchange of jacket for a smaller size and received a very helpful and prompt reply from LD on 25th October. By the 30th October I had decided to keep the original jacket and emailed LD again to that effect and asking for confirmation that this would be OK, as LD had helpfully indicated that they would put another jacket aside for me to replace the original. I never received any confirmation back from LD so a little disappointed in that, but I am assuming it is OK or LD would have been in touch to indicate otherwise. Other than that, jacket and LD service has been very good.