Ordered two 40W flood lights, neither of which worked. Advised to return these at my expense (£21 for an 11kg parcel I had to lug to PO myself!). Result was that one was faulty (go figure!) and replacements would be sent out. Received two replacement 20W lights instead and was told that I had to return them (again at my own expense). Was told they were unable to arrange for courier pickup from my address, despite their mistake! Asked to speak to a manager as I hadn't received refund for first postage at that stage and told that he/she was 'busy'. Have asked repeatedly for a manager to contact me at no avail. I am sure this could be sorted out to everyone's satisfaction with a courteous phone call from someone who is in a position to make a decision on the company's behalf! Have decided to keep 20W lights in case I don't get any further with this and have requested a refund of the difference in price (approx £60 to my reckoning), in addition to the original postage. So far have received £12 refund for God knows what! In the current economic climate, there is no substitute for first class customer service and this will inevitably be their demise - in the meantime, don't waste your time, or money!
Not surprised to see other reviews of similar nature - didn't take long to find!
,i have ordered only 4 mr16 led lamps at a cost of £35,cutting a long story short 2 did not work,i have tried to get replacements or refund,customer service does not exist,loads of e mails calls to no avail,i have spent £6 returning items getting nowhere.At this moment in time i feel so upset with it all,i am a time served electrician of 45 years and they suggested that my transformer was faulty not the lamps,so anyone considering using this firm seriously think twice,and if anyone in authority in this company reads this please feel free to contact me.
Their Courier said they had left the goods in our porch, which we don't have, then blankly refused to deliver to our address after I complained. Now LEDhut are refusing to refund until they get the items back, which I've never had and are still with their courier!
Update: Six weeks after order and still refusing to refund even though they never delivered anything - Don't touch
I paid for my goods and received an email confirming dispatch. 2 days later I had a phone call to say goods were out of stock and I agreed to wait.
I received another email confirming goods being dispatched but they still never arrived.
I waited 3 weeks for my goods even though the website promotes 24hr dispatch. Watt a waste of time!
Ended up requesting a refund
To reply as a company, please log in to your business account.