I wished I had read the other reviews on this forum before I submitted my order. Like everyone else, I placed my order a month ago and am still awaiting delivery. my account says in preparation and nothing has changed. I have emailed the company and asked call back, non of which have resulted in contact. I have even raised a case with paypal and they have not even responded to that. 1 star is actually too high - come on trust pilot, allow us to rate companies like this a zero star status.
Save yourself stress and give this company a miss. Amazon have 47% off some of their LED bulbs at the minute and at least you know they will deliver within a short period.
Dear Sally-Anne, we firstly apologise that you are still waiting for delivery of your item. Please could you email us again with any details you have regarding the order so that we can look into this for you. Regarding the emails not being responded to, please could you let us know which email address you were sending to as we are having similar comments from other customers who have been using an incorrect address. The email address we now use is firstname.lastname@example.org and so they may not have been received.