Reply from Lenses For Hire Ltd
[REPLY]
- Reviews (1,234)
- Kevin Croucher
- 1 Review
A Lens for Red Squirrels
This was the second time I have used Lens For Hire and both times they could not be more helpful to make the hole process easy and straight forward. This time I wanted a lens for sea birds and Red Squirrel images and that I managed to do thanks to their great equipment and service.
- Gail Heaton
- 1 Review
Good service. Great product
The lens turned up the day before the hire period was due to start, as promised. It was in perfect condition and had all the accessories listed. The lens itself is lovely. The only problem is I now want to buy one!
- Robert Lawrence
- 1 Review
First Class Service
I really cannot praise this company enough. I have used them on numerous occasions now and every time the service has been fantastic. Very good selection of lenses at very reasonable rates, good availability, excellent delivery service and easy payment (no deposits extra insurance etc).
- Robert Jackson
- 1 Review
Long Lens Brings Them In
I hired a Canon 70-200 IS USM II to complement my other lenses to take pictures at an Ironman event. Camera used Canon EOS 5D mkII.
The 70 - 200 is a great lens. Superb back ground bokeh at F2.8.
Fast focus at all F Stops and Focal Lengths. I hand held the lens and only used the IS occasionally and all good results. In all this is a lens that I am considering buying for myself.
Lenses For Hire. They made every effort to ensure the whole process is as easy as possible and gave great service. I will definitely be using them again.
- Chris Bell
- 1 Review
Fast enough to Capture that Moment!
I needed a Teleconverter to give me a bit more reach to photograph my son having a helicopter flying lesson. Lenses for Hire's service was excellent with the Teleconverter arriving when needed and I will be back for another in a couple of weeks. Thanks guys!
- Mark Swaisland
- 1 Review
Great service
Very impressed. First time I've used Lenses for Hire (or in fact any lens rental company), and I really wasn't sure how it would pan out. However, the very helpful and responsive customer service combined with efficient delivery of my rental item provided a great experience, and everything went like clockwork. Would happily use again in the future (in fact I already have another rental booked).
- Mark Keohane
- 2 Reviews
Faultess Service
I wouldn't hesitate to use LFH again. The whole experience was as easy as it could be. The lens (Nikon 24-70 f/2.8) arrived when expected at the address where I needed it, in excellent condition, well packaged in a reusable box with a lens manual and instruction and the packaging I needed to return it. I received an email to say it had been dispatched, a reminder to return it, notification that they'd received it back and confirmation that it had been inspected and all was ok. HIghly recommended for those occasions where you don't have the equipment or you want to try out a lens before you buy one.
(My only advice is not to go to the post office at lunch time when you come to send it back. You might think that the Post Office had learned by now to expect lots of customers at that time of day, and staff up accordingly, but it seems their preference is still to only staff 2 of the 9 positions and you may end up wasting half an hour of your life in a queue, like I did.)
- Minh Phan
- 1 Review
Great Service from Lenses for Hire
It was a shame I didn't get to use the Canon 100-400mm L IS lens which I had rented as much as I would have liked (great lens), the service from Lenses for Hire in particular Beccy was very good and professional. I would have no hesitation using Lenses for Hire again in future should there be a need for me to hire a lens for my travels.
- canonfan
- 1 Review
- Karel Kuran
- 1 Review
Great company. Will ase again
This is second time that I used Lenses For Hire. Both times they were great and I was very satisfy with the service and lenses I rented. Recommend to anyone.
- Damien Johnson
- 1 Review
Brilliant
Great service easy to deal with and going to use again soon, can't fault the service that I received thanks again
- Anthony Philpot
- 1 Review
Friends with lenses!
Everything about Lenses For Hire Ltd. is as I would wish. They are friendly and helpful over the phone, have a "can do" attitude, and ready to offer good advice and suggestions if asked. Their rates and terms of business might have been written by one of their customers, and i shall certainly be hiring from them again.
- Stephen Carter
- 1 Review
Great price & communication, would use again.
Cheap, no messing about lens delivered and collected from your chosen place. Great communication from start to finish so you know where you stand and beat of all the lens is like new. Pass on the good word. Will use again in the near future...
- Ian Robinson
- 1 Review
A very efficient company that provide a great service.
Nothing much to say other than great service, fast, efficient, good communication.
Will always use again.
- Wojciech
- 1 Review
-
- Jonathan Peace
- Aberdeen, GB
- 1 Review
Great service!
Great place to rent from, and i will most certainly use them again. Lens arrived early, great condition, great packaging, and easy to send back. Highly recommended!!
-
- Gayner Smallwood
- Sheffield, GB
- 1 Review
Fabulous Company
I have never hired a camera lens before but they were so helpful when I rang and explained what I need the lens for.
Due to the urgency for the lens they packed and dispatched it whilst I was on the phone and sure enough it arrived the next day.
It was so easy to return the lens as well. I just rang the courier company and they arrived to collect it without any problems.
I cant thank Lenses For Hire enough for their help and speediness. I will certainly recommend them to everyone I know
-
- Sadik Ibrahim
- City of Bradford, GB
- 1 Review
Probably the best Lens Hire Company in the world
I don’t have to write this review, but if I didn’t then it would be criminal. I'd be letting everybody who wants to use this company down. So here goes - BRILLIANT!
The best experience I have ever had, from the moment I rang Lens for Hire up about which lens is best for me to the point of writing this review, everything was perfect.
I received emails about when the item was going to be dispatched
I was given a 1 hour slot for the day it was going to be delivered.
I received returns labels and even the packaging to send it back was sent.
I received plenty of instructions, not just for the lens but other useful stuff also.
They send it to you the day before your rental starts and you send it back the day after your hire agreement ends - genius!
They sent me an email once they received it back.
They sent me another email once they tested the lens to notify me that all was ok.
The whole service from start to finish was absolutely excellent and I could not recommend them enough.
Thank you Lens for Hire for such a seamless transaction.
-
- Dave Nash
- London, GB
- 1 Review
Excellent Service
I have used LFH a few times, they have always given excellent service, been extremely helpful, and supplied lenses in perfect condition. I recommended my friends to them, they have experienced the same.
- Mike Macdonald
- London, GB
- 1 Review
Always brilliant!
These guys are brilliant, there's no doubt about it.
Always friendly, always prompt, always useful :)
The one time something has gone wrong (through a computer error) they did everything they could to fix it. I have nothing bad to say about them!
The only thing I would like to see is a website where I can have an account and download my own invoices rather than having to email them!
-
- Justin Petersen
- Stoke Poges, GB
- 1 Review
A firm that goes "more" than the extra mile
There are companies which you encounter which leave an impression and Lenses For Hire certainly did, from my first phonecall to the collection of the equipment, they have been nothing but professional, efficent and very patient.
I'm starting out in photography and they took the time to recommend the correct kit and really care about the photos I want to take, not how much money they could make.
I opted to collect the lens as they are based near me and even though I got held up by traffic and got lost they waited for me, during collection point and we then chatted for a few minutes, where the collection member of staff gave me some more tips.
Overall these guys are quick, listen and genuinely care about what you want, they are keen photographers themselves and can only help the entire photogrpahy world go further, in a place gripped by short term gain and profit, this company care about keeping a customer long term and they've added another one to their books.
NOTE FOR COLLECTION CUSTOMERS: This helps the company out and this is why I'm typing it - Bring ID and loads of it, I took eight forms of ID with me yesterday - how can you expect a lovely and trusting company like Lenses for Hire to hand over expensive pieces of camera equipment if they don't know who you are
(although this is covered on the website I feel some people may forget this small but significant detail on collection)
It's a win-win for you and them, if you do this it makes their life much easier.
-
- Dan Kyp
- 1 Review
Excellent service
I must say that Lenses for hire is one of the best companies I have ever had the pleasure of using. The range of lenses they offer is great, the prices are good value and the customer service is outstanding. I was thrilled to discover that the lens is actually delivered the day before your rental starts. It is delivered well packaged with very clear instructions regarding your rental and how to return it. I will definitely be using Lenses for hire again, and would highly recommend them to anyone considering using their services.
- Zhaoyang
- 1 Review
Great
perfect! everything is perfect, the delivery on time which is quite improtant thing to a media guy. the lens work so well..
- Steve
- 1 Review
Excellent customer service
This was the first time I had used Lens for Hire and was impressed that I didn't need to provide either personal documentation or a deposit as you do with some other lens hire companies.I ordered the Canon EF 100-400mm f4.5-5.6 L IS USM Lens to try it before I bought it and it duly arrived via DPD within the hour time frame. Sending it back wasn't quite so easy. Even though the lens had been booked for a pick up on the appointed day, the courier failed to turn up. Lens for hire staff were brilliant when I told them and didn't charge me for the extra day. However, the next day nearly came and went and by now I had spent 1 1/2 days waiting for the courier. Lens for hire suggested that I took the lens to the Post office and send it back to them as a special delivery and they would reimburse me which they duly did. Can't fault the customer service or the condition of the lens I used
- Kieron
- 1 Review
Flawless, would 100% recommend.
Flawless, would 100% recommend. They made the service so user friendly, and the cost was extremely competitive.
- Patrick
- 1 Review
Great service at a great price
A first time hire that went as smoothly as this ensures it will not be the last. I am already compiling a list of requirements for later in the year.All i can say is buy with confidence
- Dustan
- 1 Review
Excellent service well delivered
Great opportunity to use a quality lens for a one off event - took a telephoto on safari and results were amazing much better than I would have got with my normal lens. Lens was delivered when I needed it in sturdy packaging which was reused to send back. Lens was great quality with all you would need to use it. Will definitely use their service again. Thanks.
- Joanna
- 1 Review
Fabulous service!
First time user of this company!
Customer service was amazing, equipment tip top condition and very well organised pick up and drop off.
I will be back again!
- Lauren
- 1 Review
TOP CLASS CUSTOMER SERVICE
I was so impressed with the customer service from Lenses For Hire. Receive the lens a day early and when the courier didn't collect for return I was pleased not to be charged as it wasn't my fault. If you have any problem big or small they will go above and beyond to help you in any way they can. Will definitely stick with this lens hire company. SO much more positive than other companies I have used.
- Douglas
- 2 Reviews
Excellent kit, friendly and enthusiastic staff and simple to work with.
I hired a Canon 70-200mm f2.8 lens for 3 days, for a photography day at the British Wildlife Centre. I was able to pick up and return the lens in Maidenhead (living locally) removing delivery charges. The lens was in almost min condition and I took some great photos with the lens. I believe that one of their staff will be heading down to the centre as he has been wanting to photograph some badgers for a while, having seen a few of the photos I took. I will certainly be going back to the, the next time I want a lens that I don't currently have.
- Roy T
- 1 Review
Great service, always happy to help!
Fast and reliable, will help as much as they can.
- Kevin McGarry
- 1 Review
Excellent service and great range of products.
Great service, easy to use website and friendly service over the phone. Will use them again.
- Hugh Jephson
- 1 Review
Refreshingly personably and communicative on line and over the phone.
This is the first time I have used a lens hire service. I looked at others but find them over complex and quite limiting.
Lenses for hire have a good website and support this with good telephone information. The guy I spoke to understood my requirements and responded with a full explanation.
The rental was excellent value and allowed 'extra time' with considerable flexibility.
'Delivery' and communication were excellent. 'Collection' only gave a 'day' with no attempt to help in terms of am or pm collection. (Not the norm these days, logistics companies are generally much more flexible and accommodating with times and communication by mail or text.
Lenses for Hire will be recommended and used again.
Many thanks
- Bill
- 1 Review
Says what it does on the tin!
The lens arrive as ordered and on time. I ordered the Nikon 300mm f2.8, and it was in near new condition nicely secured in a tough carry case. The online ordering system was easy enough to follow allowing several different options for delivery and pickup. All in all I was very happy with the service.
- Mike
- 1 Review
Great service worth every penny
I used Lenses For Hire Ltd for the first time and it was worth it :) Got Nikon 14-24 f.2.8 for a weekend. Great lens and as I was shooting an indoor all day festival it was perfect for the job. Great communication with the company and I'm pretty sure I will get back to them :)
- Matt
- 1 Review
Excell-LENS - in every way.
Couldn't recommend this company highly enough.
- Jennifer
- 1 Review
Awesome. Needed a lens, they sent it to me, it worked, it was easy, the end.
I'm a hobbyist, not a pro or even a wanna be pro. Just moved to the UK, planning a vacation to Ireland, decided my newest lens wasn't going to cut it. I have a 50mm 1.8 and a 28-75 2.8 that I just got and I thought was going to be the answer to all my problems. I wanted more scenery, but also the ability to zoom in on my kiddos in case they did something cute and had a clean face. (fat chance.) So I googled, decided I wanted to get the 18-200, but didn't want to pay for it since I wasn't sure it would be that practical and I was worried about how heavy it might be. Enter lenses for hire. They didn't have the best price (sorry guys) BUT they were the ONLY website I found that actually had the lens available when I needed it. It was SO EASY to order, it got here EXACTLY when they said it would, they sent an email the day before with a one hour window (ABSOLUTELY important since I have four kids in four different schools) it came with a filter and the baggy and the end cap...I could go on and on and on. I wish I'd set up the return delivery beforehand, I'll probably do that next time. It was so easy and such a great experience, I probably wouldn't use the cheaper website next time even if it was available, because I want to deal with these guys again. In fact, I'm considering renting a full frame camera...no!! Can't!! Must stop. Anyway. Highly recommend. Will DEFINITELY use again. In June when I go to Paris :)
- Drew Farrell
- 1 Review
Great service, great communication and great selection of lenses
I have used Lenses For Hire a couple of times and have been impressed at the level of communication, before, during and after the ordering process. Items arrived when promised, well packed, with return labels and packing, making the return process easier. Great range of equipment available too. I have and will continue to recommend them to my peers.
- John
- 1 Review
Fantastic service!
The whole process was very clear and easy; delivery was fast and the returns easy as well.
Overall, thoroughly recommended!!
- Callum
- 1 Review
fantastic service, fantastic lense, fantastic price
Wish all companies operated like this. They say what they are going to do and then do it for a fair price. Wonderful
