I have been using them since 2010. They have the cheapest pricing, website easy to use and efficient delivery. I save a lot of money when I place order for my moist dailies with them. They are recommended.
I have been using Lensplanet for a Year now & satisfied with their service everytime. Prices are competitive compared to other online stores and delivery is quick. My lenses always arrive on time as promised, in a nice package. Lensplanet.com is highly recommendable.
DON'T ORDER FROM lensplanet.com. I ordered contact lenses November 30th. They charged my credit card immediately. NEVER RECIEVED MY LENSES!! I've been emailing, and called, and not one email or phone call back. They stole my money and ignore my request for any information. I'm making sure I give out this information to anyone that is considering using them. I'm going to go on as many public forums as I can to warn everyone that they are scammers!! Don't do it!!!
Lensplanet is an OK sort of website, with excellent pricing. You can expect to receive your order in between 7-10 days after placing it but it surely comes. Place order well in advance as they are little slow at times.
Hi, PLEASE DO NOT ORDER LENSES FROM LENSPLANET.COM. This company is a scam, please avoid at all costs. I order lenses with them since 2010. They have always been very slow to deliver, I wear soft lens toric and have to wait 3 to 4 weeks on average from the day I place my order, I found it quite worrying at the beginning but lenses always arrived at some point and kept ordering again as they are the cheapest compared to other websites. But my last order dated 19th July 2013 has never been fulfilled, I've called their number and then exchanged several emails with someone called Jane but they have been completely silent for the last 3 weeks. They first said there was some delay with their deliveries and then that I should check with my local post office. (the tiny parcel has always been posted through my letter box). I've suggested them to send me a replacement within 14 days as stipulated in their terms and conditions. Since then, nothing. There is absolutely no customer service, the people there should be ashamed to work for this company. And the company should have its licence revoked as it's clearly a scam. They keep taking orders and online payments but don't fulfill them, knowing there is absolutely no way for us to reach them or get a refund. Thanks Francois
It took over a month for me to receive the order, all because they spent weeks just sitting on their asses instead of actually shipping it. I could have ignored that part, if it wasn't for the fact that they ended up scamming me for £50.
I decided not to pick up the package, for two reasons: 1. I had to order lenses from elsewhere in the meantime. 2. I was charged over £20 in customs fee.
The customs fee aren't their fault of course, but since I didn't pick up the package it got returned to them. So I mailed them about returning my money, and they said they would as soon as they received it. Weeks passed, no word. I wrote them several times, always having to wait days or even weeks to even get a reply.
After a couple of months I was losing my patience, and demanded my money back. They kept claiming they hadn't received the package, although I phoned the mail service and got confirmation that the order was indeed returned to them. But because I couldn't prove this, they refused to refund me. In actuality, they demanded proof from me that they had received the package in return. Unfortunately, I don't have hidden cameras set up in their offices, so I was obviously unable to provide the proof they demanded from me. All I had was a confirmation from the mail service and an order tracking that clearly stated the package was returned to them.
I have never in my life been treated so poorly as a customer. Not only do they have absolutely no respect for their customers, they even scam them if they feel business is running so slow they need an extra £50. All in all, the worst company I have ever come across. I would strongly advise against ordering anything from them. You'll get more customer service from a potato, and you'll find better morals with evil dictators.
I have now for 1½ month mailed this company about 10 times to get the remainder of my order. They either ignore my mails or repeat that the order is delivered or delayed. I will never do business with Lensplanet again.
Ordered from US. Ordered February 17, after business hours. Billed within 24 hours. Website did not show as shipped until March 4. Received on March 6. They only replied to one of my four inquiries. The order received was correct and in good condition. They do not ask for your doctor's contact info and do not confirm prescriptions. They actually billed slightly less after the exchange rate than I expected. The fast billing, lack of replies and bad reviews had me nervous. If they were up front about the total processing and shipping time I could more easily recommend them.