Lenstore reviewed by

London, GB

4 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Poor customer support

This company offered little empathy towards my request of accepting back a batch of contact lenses that I purchased fro m them recently since they are not suitable for my eyes. I don't think they understand the customer lifetime value concept.
I would not recommend this company to any of my friends.
    Lenstore
    TrustScore 9.7 / 10
    19,854 Reviews

    Reply from Lenstore

    Dear Mr Villaneuva,

    Thank you for your review.

    We advise customers to only purchase contact lenses online that they have been prescribed by an Optician, as otherwise they may find them unsuitable for their eyes.

    Please rest assured however that a member of the Customer Services Team will contact you shortly to advise you further.

    Kind regards,

    Imran
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