Reply from Lenstore
[REPLY]
- Reviews (9,521)
- Dan Haslam
- 1 Review
First class pain free service
I would fully recommend Lenstore for purchase of disposable contact lenses. The site is well laid out making the products easy to find.
I was also impressed with the delivery time and packaging. The lenses arrived 24 hours after the order was placed.
- Tamlin
- 1 Review
Always in stock, Always deliver!
Great service from these guys! Always have my lenses and are always reliable in posting them. I have been ordering from here for two years now and only once were they out of stock. My only negative point would be that I wish they were a little bit cheaper. At £42 a month, a discount would be nice!
- Katrin
- 1 Review
perfectly happy
I filled in my order according to the prespription and received my lenses very rapidly. I would definitly use this online store again.
- Natascha
- 1 Review
brilliant and quick service!
Never had any problems with Lenstore - always reliable and very quick!
- Tara
- 1 Review
Speedy, reliable, simple!
Thorough selection of lenses available at competitive prices. Easy, straight forward system to view products relevant to prescription and to place orders. I've never experienced any issues with my orders. Which have all arrived very quickly, complete and correct. No problems at all! Will definitely continue to use this company and would definitely recommend to others.
- Sanjay
- 1 Review
Excellent service
The website is easy to use. The contact lenses are at a good price. Delivery was fast and efficient. Excellent service
- Lada
- 2 Reviews
Professional, fast and efficient.
Delivery is always fast. The office handled some issues efficiently and to my best satisfaction. Thank you
- Tanya
- 1 Review
reliable and quick
Website was easy to use. Simple ordering and checkout procedure. Lenses arrived quicker than anticipated. Very happy.
- ronald
- 1 Review
excellent service will use again
Ordered on sunday and recieved on tuesday morning fastest delivery ive ever had on anything i bought online
- Laura
- 1 Review
Great, helpful and fast service
They provide a wide range of products and offer good, comprehensive information on those products. When you have made your order it its delivered very promptly and I find the reminder emails very helpful!
- Angie
- 1 Review
Perfect on-line shop!
Lenstore remind me when I need to re-order without being bombarded with spam mail. I will use them again and again, never had a problem with them & lenses arrive within a week, plenty of time before I need them!
- Dan .
- 1 Review
Want lenses fast? Use Lenstore!
I decided to order from Lenstore after Specsavers didn't seem bothered that the batch of lenses they provided had a manufacturing defect, they wanted to charge me £20 to look at my eye to confirm this was the case....they wouldn't take my word even though they could see my left eye was watering and very red. After they failed to order replacement lenses I decided to order online from now on. I found identical lenses on Lenstore which are slightly cheaper, delivered to my door, and also delivered first class! Specsavers usually take 3-4 days in comparison. I will always order my lenses from here in the future.
I shouldn't have gone to Specsavers.
- Jeremey
- 1 Review
Fast and prompt service
I always use lenstore as I find their prices competitive and their delivery and service fast and efficient
- Cristina
- 1 Review
- Rachel
- 1 Review
Great service
Fast and easy to do online with fast and reasonable postage.
- Ali Tabari
- 1 Review
Easy and convenient
Once you get the initial order right, it's simple to refill your order and get your next batch. Lenstore emails you once your lens supply is running low, which is a useful memory jogger! It takes about 30 sec to put in an order these days, which is great when you're having a busy day.
- Helen
- 1 Review
Convenient, simple to use, fast delivery.
I ordered my lenses for the first time on the Monday and they'd arrived by the Friday with normal delivery. The lenses are exactly the same as the ones I get from my high street optician, except I didn't have to go in for an eye test before purchasing and they were delivered to my door for no more than I pay at the high street optician. They're the same brand (in their original brand packaging), comfortable to wear, and I would definitely use this service again.
- Wendy Ellegard
- 1 Review
They are a quick reliable and friendly company,
They are a company who do what they say on the can with no messing and no delays.
- Stephen
- 1 Review
From ordering to delivered in Spain 3 days. Can it be beaten?
I have been using Lenstore for a year now. In the past having them delivered to a UK address then having them mailed to me here in Spain. This time I used their international service.
Postage at £9.99 I thought was fair. Initially being told to expect the lenses in a week.
As ever I was kept informed of my orders progress, they were dispatched the same day and arrived here in Andalucía 2 days later.
The pricing of their lenses is competitive but their service for me puts them head and shoulders above the competition.
In future I will be sticking to this delivery method for any of these spending most if not all their time over on the continent I can't recommend this service enough
- Emma Louise
- London, GB
- 1 Review
Super fast delivery and exactly as described
Having never used this site to order contact lenses, I wasn't sure if I would receive my order as quickly as it states, but I ordered on a Thursday evening with estimated delivery the following Monday-Tuesday. I actually received it on the Saturday before then so was really pleasantly surprised. Will definitely use this site again.
- June
- 1 Review
Awesome
Easy to navigate the website .You receive reminders by e mail and lenses arrive within day or two.
Prices good
- Katherine
- 1 Review
Quick excellent service
They provide the lenses I need quickly and at a good price.
- joanne
- 1 Review
Great lenses , quick delivery
I have orderd daily lenses from lenstore since last year and i have never had a problem . I once ordered +4.00 lemses instead ov -4.00 lenses , i rang and this was'nt a problem they were quickly exchanged and posted back out ti me .
Great service .
- Sarah
- 1 Review
Excellent fast service
Can't fault the service , easy to order , next day delivery , good advice , however if the postage was dropped it would be even better as lenses are pricey enough . I can't see how one or two boxes warrants £2.99 to send . This ought to be waivered
- Margaret
- 1 Review
Why go anywhere else?
I have been using Lenstore for some time now, and without doubt they are excellent. The service is quick, no fuss, efficient and thorough. The lenses are excellent quality, and give you total confidence to use them.
I have complete faith in recommending Lenstore to other people thinking of buying their lenses online.
- Lesley
- 1 Review
Fantastically quick easy to use service!
Looking to get lenses quickly used this website. Hassle fee and lenses arrived within 48hrs!
- Suzanne
- 1 Review
Fantastic service
After my usual contact lense supplier was out of stock I tried Lenstore, I am so impressed with the efficiency and speed of delivery that I will be placing all of my orders from here in the future.
- Godfrey
- 1 Review
Absolutely suberb - can't fault it!
After trying a few online contact lense suppliers I now have no need to look elsewhere. The Lenstore website is really easy to use, my lenses arrive the next day and they even have a reminder system which lets me know when I'm about to run out.
- Susan
- 1 Review
Easy to use website and extremely quick delivery.
I like the re-order feature so you can't order the wrong lenses by mistake (providing you got the order right the first time!). Delivery was very quick. They arrived the next day.
- Mercedes ataydes
- 1 Review
Fast, reliable and awesome customer service!!
This is the best site I've ever come across!
It's cheap and fast wat else can I ask for!!
Thanks so much! I wouldn't function without my lenses!! Love saving money hell yea!!
- Andy
- 1 Review
Outstandingly quick delivery and simple site to use.
Took about 10 minutes to fill the online forms to register my details found the contacts that I needed and placed the order late afternoon. Following morning I got my contact lenses which was surprised about how quickly I got them in the post.
- Nicola
- 1 Review
Contacts made easy!
Been wearing and buying contacts from high street opticians for over twenty years. Fed up of slow service and expense. Ordered on line and here within 48 hours, won't be going back to the high street again! Thanks!
- Colin J Kent
- 1 Review
My past experience of Lenstore has been very positive but poor delivery of last order caused problems.
The product and service from Lenstore is normally excellent. However this last order took weeks to deliver rather than just a few days. The result was that I had left the UK by the time the order arrived and I have been buying temporary product in and around Europe for the last few weeks.
Reply from Lenstore
Thank you for your email and we are very sorry to hear that your order took longer than expected to be delivered.
First class Royal Mail delivery usually takes 1-2 working days to be delivered and it is very unusual for it to take longer than this.
Please be assured that we will contact you soon to discuss this in further detail.
Thank you for choosing Lenstore.
Christina
- Teresa
- 1 Review
- NZLond
- 1 Review
Reliable but not the cheapest
Lensstore have a good and reliable service but not necessarily the most competitive prices for the lenses I use + they charge for delivery
Reply from Lenstore
We would like to apologise that we have not met your expectations on this occasion regarding the pricing of our products and delivery.
A member of our customer service team will contact you shortly via email to assist you further.
Kind Regards,
Gemma
- Tanya
- 1 Review
Easy to find what you want and swift, efficient delivery.
I found Lenstore using google. It has a very clear website which is simple to follow. Everything was so straightforward. I found the lenses I wanted and could order them without a prescription from my optician. All dead easy. They were delivered within a couple of days, were exactly what I ordered and cheaper than Boots or Tesco. Job done.
- Mr Petheram
- 2 Reviews
swift service seeing superbly
great service,next day delivery,competively priced
- Patricia
- 1 Review
RELIABILITY WHERE YOU NEED IT
I'm usually fairly last-minute in re-stocking my lens supply, so I appreciate the fast turnaround I get with Lenstore. They are not the cheapest but their speed and efficiency is worth the slightly higher prices. It's also super-easy to re-order.
- Jade
- 1 Review
Fast cheap and on time
Can order 3 days before running out without panicking they won't arrive. Always there two days later good value for money.
