Lenstore reviews

Lenstore reviews

Excellent
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from 0 - 10
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Review by confirmed purchaser

Eye catching deal

I am really impressed with the service and price of the lenses which I have just received and would recommend Lenstore.co.uk to anyone.
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Review by confirmed purchaser

Fast service good price

Not much more to say. They deliver quickly and very competitive prices. Have not had any problems. Only wish they would stop pestering me with reminders - I can cope with it myself.
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Review by confirmed purchaser

Crystal clear ordering, delivered in the blink of an eye.

The whole experience was very easy and clear. My order was delivered really quick as well. Would recommend this seller to anyone.
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Review by confirmed purchaser

Waste of time and money

This is my first experience of buying contact lens on the internet. I used the facility on the website to match my prescription to a brand sold by lenstore. Although the service was good and the website easy to use, I'm afraid the product was of no use at all. Although the lens exactly match my prescription I cannot even see well enough to read a newspaper while wearing these contact lens. So for me, a complete waste of time and money.
Lenstore

Reply from Lenstore

Dear Edwina,

Thank you for your review.

Please accept our sincere apologies if we have not met your expectations on this occasion.

Please note that we do advise our customers to only order or wear the lens type for which they have been fitted with by their optician, and for which they have a valid prescription.

Different lens types tend to vary in terms of material and fitting. Many people find that they are only suitable for certain types of lenses, even if the dimensions of two different lens types are the same.

The range of reading additions for a multi-focal lens can also vary between different contact lens types.

The lens type that you have ordered is available in three different ranges of reading addition (Low, Medium or High), whereas other lens types may only cover two ranges(Low or High).

We can assure you that manufacturing errors are extremely rare, however we do accept that they may occur and are happy to source replacement lenses from the manufacturer.

The manufacturer may request for any faulty lenses to be returned to them for analysis before issuing replacements.

We value all of our customer feedback and are working hard to ensure that each customer can enjoy a 5 Star experience when they visit Lenstore.

A member of our Customer Services Team will be in contact with you within the hour to further discuss any concerns you may have regarding your recent order of lenses.

Kind regards,

Peter
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Review by confirmed purchaser

quick service and user-friendly website

I found the website very easy to use; it was no problems finding the products I was looking for. Delivery is extremely fast, which is great if you are running out of contact lenses. However, they give you the option of email reminders and automatic orders, both very helpful services!
In short, having only used this website twice, I'm convinced I will do so for the future.
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Review by confirmed purchaser

Great service

Lenses were the correct ones that I ordered and arrived the next day. Would recommend to others.
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Review by confirmed purchaser

Great!

Lenstore is the only website I order my contact lenses from just because they have a great service and delivery never takes too long. I would definitely recommend it to my friends.
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Review by confirmed purchaser

Easy online use and efficient service

Very easy website, all ordered in no time at all. The same day I received an email to say they had been dispatched. Fantastic service.
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Review by confirmed purchaser

Quick delivery good service

Easy to order, they store your details and account access very simple. Highly recommend
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Review by confirmed purchaser

Don't waste your money

I thought I would get a better deal on contact lenses, however, once I received my lenses I realised I'd been ripped off.
Enough for three days at £13.XX. Really!!

Be careful folk, Read the small print.
Who wants to pay £130.00 for a months supply
Lenstore

Reply from Lenstore

Dear Miss Albiston,

Thank you for your review.

Please accept our sincere apologies if we have not your expectations on this occasion.

We can confirm that the contact lens type that you have ordered can be worn on a daily basis and is a monthly disposable lens type.

You are not required to dispose of the lens after only one day of wear. This lens type can be cleaned, stored and reused for up to a month after opening.

One pack of three lenses will last three months for one eye.

We apologise for any lack of clarity you may have experienced regarding the use of this lens type.

As a goodwill gesture on this occasion we will arrange for replacement lenses to be sourced, as your order of lenses was intended for monthly and not daily disposable use.

We welcome all of our customer feedback and we are working hard to ensure that each of our customers can enjoy a 5 Star experience when they visit Lenstore.

A member of our Customer Services Team will be in contact with you shortly to discuss this matter further.

Kind regards,

Peter.
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Review by confirmed purchaser

With Lenstore you know the score

Fantastic choice, excellent delivery times when things are needed in a rush - the only change I'd make is to give a Free Delivery option if not ordering in hurry. Other that that I can't fault it.
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Review by confirmed purchaser

Lenstore

Not known them long enough to say. 4 days is not really enough is it ?
Stupid question at this point Delivery was good although I really dont expect to pay for delivery anyway. I have actually NO EXPERIENCE this company and only time will tell surely? Ask me if say 9 months.
Lenstore

Reply from Lenstore

Dear Sir/Madam,

Thank you for your review. We would like to apologise if you were unhappy with any of our services provided.

We really value all of our customer feedback and want to ensure every customer has a 5 star experience. A member of our Customer Services team will contact you shortly to discuss the matter further.

Kind regards,

Bianca
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Review by confirmed purchaser

Excellent and speedy service

Recommend as cheapest and easiest way to get your contacts. If you order before midday, they will be delivered next day.
I've never had any problems and would definately recommend
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Review by confirmed purchaser

Excellent!

Very good service! Quick delivery usually arrive next day! Have paid for next day delivery previously just incase but overall great service!
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Review by confirmed purchaser

Easy and straightforward

Easy and straightforward process, quick delivery
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Review by confirmed purchaser

Excellent service!

I placed my order on a Friday afternoon and received my contacts on the Saturday morning. Excellent service, highly recommended.
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Review by confirmed purchaser

A bit soon.

I received the lens by return of post. Have not worn any yet as I still have some from my previous supplier.
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Review by confirmed purchaser

excellent first class service

A very good service from start to finish and excellent price.
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Review by confirmed purchaser

just what i wanted and fast delivery

exactly what i wanted. easy to order and will be ordering from you again

Lenstore Details

About this company

Top brand contact lenses, dispatched and delivered fast; the very same day for Central London. Free optical advice consultations with every purchase of prescription lenses. Save £'s on high street prices at Lenstore, the UK's trusted contact lenses supplier.

Visit Lenstore

Contact information

Call us on: 0800 010 6865
We live here: United Kingdom

Category

Lenstore is ranked 1 out of 8 in the category Contact Lenses

Lenstore is ranked 3 out of 21 in the category

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