I bought some taps from Liberty Bathrooms.I didnt realise i needed a higher pressure of water for the taps i bought.Phoned Libery and explained my mistake,They were very helpful and arranged for me to return them with a full refund,Very impressed with them and would use again.
Considering the taps were half the price of those I have seen in large stores I was a bit worried about the quality but there was no need. The taps were absolutely perfect and manufactured to an excellent standard, really good quality, well packaged and delivered within a few days.
from placement of order to fulfillment and delivery this company excelled standing out from your normal bathroom or kitchen companies !!! order received on the monday order delivered on the wednesday same week !! exact specification as ordered and at what i would say are very very good prices and extremly good value for money !!
a satisfied customer
eddie buist 14 central avenue birkdale southport PR8 3EG
Purchased a shower-bath with shower screen last year. When I came to fit the bath, there were only 3 feet in the cradle kit. Took them two weeks to send, not the one plastic foot that was missing, but a whole cradle kit, which I didn't want and now have to chuck as it's bugger-all use with only 3 feet. Then tried fitting the screen. Not easy even for an experienced DIYer with sub-standard instructions. Several hours later, tried fitting the plastic chrome effect towel-rail that came with it. Two small plastic bolts are all that hold it on. Got the first one in no problem. The second sheared in half with no force applied to it at all. 20 plus phone calls and 1/2 a dozen emails later, I still have no replacement bolt. They claimed to have posted a set to me three times - never arrived. They sent a set by courier - that arrived.....wrong bolts. They claimed to have sent two more by post - never arrived. Sent another out by courier - that also miraculously arrived....with a random assortment of screws, spacers and caps. No plastic bolts. Their last effort was to send me a whole shower screen kit with the expectation that I would replace the one I'd spent hours fitting, have a screen (and a bath cradle) I didn't want or ask for, and somehow be grateful for it. I have never encountered such incompetence or so many excuses and tall stories. They don't return voice messages, rarely answer the phone, and seem incapable of sending me....one....tiny....plastic....bolt. Find another company - I thought I'd got a reasonable deal, but I've spent probably 40 quid on phone calls, put up with significant delays on refurbishing house with associated stress, and after many months of biting my tongue, remaining polite and putting up with their incompetence I STILL don't have the poxy bolt. (Yes, I have tried to find an alternative - everywhere - without success. It's a weird size). I've now given up all hope of getting them to put this right. I would spare you the same experience. If I could give them 0 stars I would. Look elsewhere.
Purchased some cascade taps via ebay. One washer set missing but when I called the gentleman (John I think) dealt with the issue straight away and the washer arrived in the post the next day. Great customer assistance. The taps are top quality too. We will be using again.
The main reason to purchase was price, customer service OK but after 3 weeks of hearing nothing I had to chase a delivery date & was never given a reason why it appears my order was forgotten. Liberty Bathrooms however did not forget to take my money promptly.
Fantastic service right from the start, placing the order was easy and the person i delt with was very efficient and pleasant, the goods arrived very quickly and in good condition also the product was of high quality. couldn't be more happy with the service, would highly recommened this company.