Fantastic service right from the start, placing the order was easy and the person i delt with was very efficient and pleasant, the goods arrived very quickly and in good condition also the product was of high quality. couldn't be more happy with the service, would highly recommened this company.
I ordered a toilet from Liberty Bathrooms and it arrived in just 3 days. The customer service I received can't be faulted, they were happy to answer any questions I had. I found their prices to be quite competitive and I would be happy to shop with them again. Overall I found them to be very helpful and efficient.
All delivery times were missed, wrong materials turned up and took nearly 2 weeks to sort out correct parts they also did not turn up on time eiher. Correct products were all fine. we never recieved an apology and found them hard to get hold of will not use liberty bathrooms again very poor
Delivery date isn't very flexible and unable to book delivery slot in advance, worse still entire bathroom suite left on busy road at front if house which as a single woman with a three month old baby was near impossible for me to carry into the house alone. Once in and unpacked wrong bath delivered and no toilet seat. Two weeks later I'm still waiting on my toilet seat!?
GOOD PRODUCT AT GOOD PRICE DELIVERED REASONABLY QUICK BUT WHEN I WANTED TO CHANGE IT THAT WAS THE END OF THE GOOD SERVICE,QUICK TO TAKE YOUR MONEY BUT NOT WILLING TO EXCHANGE FOR A DIFFERENT ITEM EVEN WHEN I WAS WILLING TO PAY THE DELIVERY COSTS,WIILL GO ELSWHERE NEXT TIME JUST BECAUSE OF THE LACK OF HELP AND WILLINGNESS TO EXCHANGE ITEM...
I ordered a bath on the 27th of September and it took till the 18th October to arrive. I phoned the helpline about 4 times to be cut off then when I finally got through the man wasn't very helpful all I was told was the courier would be in touch which didn't happen either. Poor poor service and delivery :(
Excellent products supplied at a competitive price. Delivery was exactly as explained and on time. There was a slight imperfection in one product. Customer services could not have been more helpful and understanding. A replacement was in my posession within a couple of days.
I will definitely use this company again and would reccomend to anyone.
From placing my order to delivery took less than a week. When ordering this product please note that it will be delivered on a large pallet but the delivery driver will place this at the location of your choice. My curved vanity unit looks splendid, beyond my expectations. The only problem was that my tap and waste was missing from the delivery. I would definitely use Liberty Bathrooms again.
Once the order was placed I received the usual email confirmation, along with a phone call to confirm that the delivery would be made, stating what would be delivered and the date, and wait for it, it got delivered when they said. I wish all online purchases were this informative and efficient. Instead of the endless waiting hoping that your order is on its way and that someone hasn't forgot to process the order.
Very pleased with the bath and accessories we ordered. Found ordering very easy and the person I spoke to very knowledgeable and helpful. Delivery was as promised and driver very helpful - overall very good . Just got to fit it now.
The 800mm Quadrant enclosure is easily assembled and fitted. The doors however, when hung and closed have a problem. With tops and bottoms touching, there is a gap of 14mm at the centre. The magnetic strip can just take up difference when teased into place but could be a problem if the doors are pushed open against the strip. The unit was installed in a rented flat. The doors could be ground and polished but the cost would be half the cost of the unit !
Ordered from Liberty Bathrooms online after finding via a web search engine. Online catalogue was extensive, clear and sufficient technical info to enable us to make an informed choice. Did some price checking against other online sites - Liberty were most competitive. Ordering was easy and the payment process smooth. Contacted almost immediately by the carrier to arrange a suitable delivery slot. Text on the day to say delivery was going ahead between certain times, then a further text to confirm delivery within the hour. Delivery guy was very pleasant and all the goods great quality. Would recommend - a really good experience from start to finish
Items arrived within days so very good service. The only downside is the fitting instructions for the shower screen, they don't make any sense, you need to be quite knowledgable in fitting these items.
Bought the taps to give a little class to the new bathroom, they did the job perfectly. Very pleased with my purchase****
I am really pleased with the quality of the taps I purchased. They were at a very competitive price and I was a bit worried they would be of a poor quality, which I am happy to say they are not. They arrived promptly and were delivered without any fuss, none of that having to wait in that some couriers have you doing.
I will be using this company again should they sell something I need.
Very very good.
Customer service a bit poor
Brilliant service can't fault it at all. We had a scratched bath panel, I sent an email informing them of this and a replacement was sent out to me within a few days. Quality of suite is good but the toilet seat is shockingly poor and cheap and doesn't even fit the shape of the toilet properly and I now have to go and look for one that will fit the toilet.
I have received and installed the item without much problem. The only issue was the shipping cost ( 33%) and the fact that I had to phone to get an ETA ( from 08.00 to 17.00) and it was not respected. It was good that I was on holiday.
I have used Liberty bathrooms for two bathroom suite purchases now and cannot faiult the service I have recieved or the quality of the goods.
I combed the internet to find a bathroom that had style at a reasonable price and was delighted when I found what I was looking for with Liberty bathrooms. Delivery was pretty quick but the toilet had some defects. This was replaced without any hassle. Would definitely purchase from them again.
The website is user-friendly and easy enough to order from, and arranging a time for delivery over the phone was fine too. The problem was the cowboy delivery company that they use. Apart from the fact that both of the lorry's reversing lights weren't working, I had an all-day delivery slot and the driver gave me all of two minute's notice that he was coming. He'd also got lost because the software on his satnav is about a year out of date. Then when he did turn up, he tried to make me take the pallet that my shower screen had been strapped into. I'd kind of understand it if I'd ordered loads of things that needed a pallet, but it was one package. When he gave in, he seemed to think he was doing me a favour by taking the pallet away with him. Apparently it's a major inconvenience because his boss then has to burn them and the council come and tell him off...
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