Website fine , delivery fulfilment v disappointing
I liked the website, it was well laid out and I even went against my partner who said I should have used Mr Resistor. Mistake. I paid for Standard delivery with a clearly unreasonable explanation of delivery taking 3-5 day. So here we are at 13 days and Lightbulbs direct cant't do anything until the 11th June as Royal Mail have 15 days to deliver after that I can talk about a refund. I am sure it is not their fault but having paid 4.75 for delivery I think it is reasonable to expect a delivery a little quicker than this. So this is one customer that won't be coming back and will be letting others know to steer clear unless they have 3 weeks to spare.
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Hi Paul, thank you for taking the time to write this review. Just to confirm that your order was despatched the morning after you placed your order via Royal Mail. Delivery usually takes place within 2-3 days of despatch, usually sooner - as you can see by some of our other reviews. Unfortunately on this occasion they have let you and us down for which I appologise, we do however have to abide by their terms and conditions. Please keep us informed, if the order has not turned up once the 15 working days have passed we will happily send out a free of charge replacement order or offer a full refund. I'm sorry that you have had a bad experience on this occasion but this sort of issue is very rare. If you would like to discuss this further please do not hesitate to contact me directly on (01274) 957094 - Steve.