LightBulbs Direct Ltd reviewed by

3 Reviews

Review by confirmed purchaser
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Friendly, helpful and prompt

There is a very wide range of products on offer, including some that I wasn't aware existed. I was looking for a low-energy alternative to a type of 40W bulb specified for a new bathroom lighting unit. The unit required two such bulbs, and 80W power consumption seemed excessive in this day and age. So, it was a very pleasant surprise to discover that there is a direct replacement (based on LED technology) which offers a daylight spectrum output, 40W equivalent, and yet only consumes 4W. Perfect. Two such bulbs were ordered, on-line, and the resulting package arrived promptly via first-class post. Unfortunately, one of the bulbs was not of the type ordered, so I cannot award a 5-star rating. However, we all make mistakes from time to time. I made a phone call to the company, explaining what had happended, and the very courteous and helpful person I spoke to promised to send out the correct replacement immediately, without waiting for the incorrect item to be posted back. Furthermore, a postage-paid return address label was emailed to me, so I didn't need to pay postage for returning the wrongly-delivered item. There was no additional paperwork to fill it and the correct replacement bulb arrived promptly. So, I have to award the company full marks for customer service when things din't quite go according to plan. I'd be happy to recommend LightBulbs Direct Ltd for that alone. The very wide range of items that the company can offer is also a major bonus.
    LightBulbs Direct Ltd
    TrustScore 9.5 / 10
    2,613 Reviews

    Reply from LightBulbs Direct Ltd

    Good afternoon Mr Miller,

    Thank you very much for such a detailed and positive review, we appreciate your feedback.

    I apologize for the initial mix up with your order but am pleased to hear we were able to rectify speedily for you. We will always offer replacements for damaged/faulty or incorrect items and I am happy to hear of your satisfaction with your chosen bulbs.

    We have a vast range of stock across all four technologies, we can even source some bulbs that are not on our site so please do give us a call if you have any further requirements and we will be more than happy to help.

    Best regards, Nicole
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