Friendly, helpful and prompt
Review by confirmed purchaser
There is a very wide range of products on offer, including some that I wasn't aware existed. I was looking for a low-energy alternative to a type of 40W bulb specified for a new bathroom lighting unit. The unit required two such bulbs, and 80W power consumption seemed excessive in this day and age. So, it was a very pleasant surprise to discover that there is a direct replacement (based on LED technology) which offers a daylight spectrum output, 40W equivalent, and yet only consumes 4W. Perfect. Two such bulbs were ordered, on-line, and the resulting package arrived promptly via first-class post. Unfortunately, one of the bulbs was not of the type ordered, so I cannot award a 5-star rating. However, we all make mistakes from time to time. I made a phone call to the company, explaining what had happended, and the very courteous and helpful person I spoke to promised to send out the correct replacement immediately, without waiting for the incorrect item to be posted back. Furthermore, a postage-paid return address label was emailed to me, so I didn't need to pay postage for returning the wrongly-delivered item. There was no additional paperwork to fill it and the correct replacement bulb arrived promptly. So, I have to award the company full marks for customer service when things din't quite go according to plan. I'd be happy to recommend LightBulbs Direct Ltd for that alone. The very wide range of items that the company can offer is also a major bonus.