We ordered the light and the web site was clear. Ordered no problem and kept on getting emails at each stage of the despatch process. When it came to delivery day i got and email and text telling me when it is going to be delivered and options if it wasnt convenient. The only issue was the free bulb was not energy saving so no point in sending a free bulb as it is not going to be used.
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Had a slight problem with my product but this was very quickly rectified by Sanjay who was extremely helpful and apologetic. Best customer service I've experienced would definitely recommend and also use again.
Firstly the web site was easy enough to use. The product description first rate . Cost was competitive and the e-mail updates from the moment on placement of the product was fantastic. Will only use your service from now on.
Have informed work colleague to have a look .
At point of order was not told that stock came in from abroad, but the delivery time was stated once order was placed, and when I phoned to chase, my call was handled courteously and informatively. So I would use again, but not if I wanted something in a hurry.
Received the balance of my order which was missing by the carriers. This was no fault of sanford electrical and Sanjay did everything he could to make sure I received it. Would definately reccommend this company
Would definitely buy again. My only grumble is that I requested plain wrapping as it was a surprise gift but it came in a box with the product printed on the outside so surprise totally ruined :-(
ordered light fittings sanja called said could not get the fittings. really helpful sent me a picture of some other fittings. liked them ordered them instead nothing was to much bother for sanjay, cheers mate.
I ordered the Paris Half Wall Lantern and am over the moon with the product.
Ordered on the Friday and they were delivered on the Monday.
Value for money also got free bulbs.
Will definitely use again and will recommend to all.
Saw the ceiling lights at treble the price in a local store. Came home , went on line and saw the exact lights so I ordered them. They arrived on time, very securely packed and were easy to install. One very happy customer!
Ordered a couple of items and recd online confirmation. Subsequently got a mail advising they were checking stock levels but heard nothing more for a week. When I chased order had been overlooked and no apology was forthcoming. Items then arrived as promised but overall experience was poor
The lamps were fantastic and arrived in excellent condition the day after ordering so we were off to a good start. I always say you can judge how good a company is by the service they offer when something goes wrong and Lighting At Home wasted no time in resolving a small issue and their communication was prompt and polite. Would definately use again and highly recommend!!!!
The website is easy to use and delivery was exceptionally quick.
I received regular updates about the status of my order including a one hour timed delivery slot; why can't all companies achieve this?
Another nice touch is that all lights come with a free bulb that is automatically provided.
We have been looking for a new touch lamp for ages. Most of them in the shops were very expensive but there was nothing we really liked. I ordered one from amazon which was the first goods I have had from that were bad. I then found your web site and was delighted with the service, delivery and high quality of the lamp. I paid a very reasonable price and we loved the lamp. I have recommended you to a friend who has just moved home and needs lots of new light fittings. Thank you, you are a great company to deal with and we will shop with you again.
I ordered a couple of light fittings thinking 10 days was sufficient delivery time to book an electrician. They had not arrived after 8 days (no email sent to advise of delay) so contacted them. All the stops were pulled out, a complimentary set of lamps included as a sorry and I was able to re-book the electrician for a few days later. Have suggested they email customers if delivery is to be more than a week say.
Bought wall lights and really impressed with price (as seen higher priced on other sites) really speedy delivery and very good communication emails letting me know when they had been dispatched etc. Never used company before but will use again in the future. Thanks
The light I wanted turned out to be out of stock, so I received a call with some suggestions for similar replacements. It was clear that they had put some thought into the style I was looking for.
I am very happy with the final light selection, which arrived very quickly, well packaged.
The product was priced competitively, and dispatched quickly. The packaging was brilliant, all of the fragile items arrived safely. The delivery was on time to the hour, very well done.
I have used lighting at home three or four times over the last coupe of years and they provide an excellent service, with good prices and fast delivery. They are also extremely helpful if you call with a query (unlike many other web-based businesses who can be very difficult to contact).
They will sort out any problems if, like me, you ordered the wrong thing by mistake,
I ordered a ceiling light online and had my sale confirmed immediately. As the house that the light is for is still being refurbished, I forgot about the purchase for a while (four weeks, in fact). When I remebered it, I emailed the company and got a speedy reply, with a telephone follow-up explaining the delay. Apparently, the online system had timed me out when I placed the order, but that was not visible on the site and the confirmation was posted anyhow. Learning point for me: Be speedy whenn placing an order with this company. Learning point for the company: Fix the glitch in your online system.
I would like to thank Sanjay very much for his excellent customer service ,I would highly recommend Lighting At Home and I look forward to purchasing from them again in the future.
There is such an excellent choice , help is just a phone call away and the lights are delivered extremely quickly , I am very pleased with my choice of light.
It makes such a pleasant change to deal with a company that actually cares about their customers , thanks again Sanjay !!
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