Actually Sanjay's attitude towards his customers is first class. They didn't have everything I ordered in stock and so I was telephoned to advise me and ask what I wanted to do. What they did have arrived next day and the balance was sent out within the time scales agreed.
The products were as described and we are very happy with them and the overall experience.
A nice company to deal with.
Love my new lights they look fabulous. Ordering extremely quick and easy. Fast delivery I knew exactly where my order was at every stage of the day. Excellent response to everything certainly recommend this company.
Feeling very aggrieved, I have nothing to complain about, but only able to confirm, as usual, excellent service from Lighting at Home - where's the fun in that! The items ordered turn up, as expected, properly packed and tracked, on time -and within thirty minutes are fixed where preparations had already been made. I must get out a bit - but anyway again many thanks for an excellent service.
The lights we ordered were just as described and at the best price too, also included free bulbs. Delivery arrived as described. The account information could be a bit more detailed, seemed slow, the carrier informed us of delivery before the company did, they still said "checking stock". That said, very pleased and would certainly use again and recommend.
Needed to replace recessed lighting - as usual, thought search and buying process would be a bore, but this site's simple, with direct access to the coded light replacement - and, as we ordered before for two more, we know they'll be here in a day or so
I was struggling to find a discontinued item and everywhere I tried could only find the one at the main dealer when I needed two. Lighting at Home went out of their way to ring round all of their stores to see if they could track down another off their displays. Couldn't ask for more, thank you.
the fan is beautiful, very quiet & efficient. the service from Lightsat home was really good 7 the fan was delivered on time. Would definitely use them again
We found that our order was dealt with efficiently and notification of receipt, dispatch and delivery all very well executed. Delivery by a courier who could give you the option of which day and a specific time also helped a very smooth process. The goods were all as described and very well packaged. All in all a very satisfactory transaction.
Order a 4 lamp spotlight from here.
Followed up as was told would be hearing about delivery in 2-3 days.
They phoned back within the hour to explain there was a problem with their supplier.
Advised me to check the website and choose a different product.
Did this and phoned back to advise them - this was about 3pm in the afternoon.
Product was with me by 10:30am the next morning. Granted it only need travel from Salford to Stockport but still pretty good going.
Very pleased with the way they dealt with the hitch and got the item to me superfast.
One slight issue - was not pleased that VAT seemed to be applied after the advertised price, rather than before. I may have missed a "Plus VAT" notice on the website - but it would still make better sense to include it in the original price. Unless the majority of trade comes businesses who may deduct the tax.
This was one of the fastest deliveries I've had for a parcel of this size and I was updated at every point and during delivery by txt's together with altaernatives for delivery, eg, leave with neighbour, and approximate time of arrival(2hr window) which meant I didn't have to wait in all day. I would recommend this company to anyone.
I cannot praise this company highly enough. I was attempting to purchase a mother and child lamp in rustic brown. I'd originally ordered the item from another company and after a week of not hearing anything I contacted them only to be informed that there was a 6 week delay on the product. I was disgruntled that I had not been informed within 24 hours of the payment being made and so I cancelled the order.
A web search took me to Lighting At Home where I noticed the same lamp was available without a delivery charge. I ordered it and approximately 15 minutes later received a phone call advising me that there would be a 5 or 6 week delay. What impressed me was the attentiveness and very quick response. I asked for and was given assurances that I would definitely receive the lamp within 6 weeks and went ahead with the order. A confirmation email was also sent to me. Sure enough, after 5 weeks I received a phone call (a rarity these days) to advise me that my lamp had been dispatched. The tracking system was fantastic - I knew the delivery time to within one hour - and the product was very much worth the wait. I am extremely happy with the attention to detail and personal communication that I received from Lighting At Home and not only would I use this company again, but I will recommend it to my family and friends. Thank you very much
Order took a little longer than expected to come but one of the items was marked and a replacement had to be ordered. I was kept informed of the order status at all times particularly during shipment. Very good service.
The lights were delivered, as per the email with the carriers tracking number etc, no issues. Good customer service as 1 of the shades was broken, I fill in the form as asked on the website and the new glass arrived in 2 days, thanks Will use again.
fabulous service, telephoned me to check when I had made a silly mistake with my order, and produc arrived promptlyand safely, a novelty when you live in the Channel Islands. Highly recommend, and I am placing an additional order today.
Had a really good experience with this store. They are highly efficient, they contacted me to ensure all details were correct before dispaching my ceiling light, even though my order was placed on-line.
The item arrived as described the following day.
I have bought on a number of occasions and am overall happy with the products and service. This time I used web chat to ask about the availability of a replacement glass shade for a wall light. The representative was very helpful and said they would enquire and get back to me but I never heard from them. This caused me delay in my project and was disappointing.
Only other criticism is that web pictures could do with facility to expand image
Ordered online on a Saturday, received call for payment Monday (opted to pay over phone, don't have to do that*), order arrived Wednesday (could have been Tuesday but I was out). Delivery company use gives you the option by text of when to received delivery and gives you a one hour time window on day of delivery of when it will arrive.
Product arrived safe and exactly what I wanted. In short, difficult to say how it could be any better (*other than perhaps accepting credit card payment instead of using PayPal (or whatever it was) but equally there may be technical and security costs and implications of that and it really doesn't matter much at all).
As above, the delivery went exactly to schedule and the light fitting was just as described, and of excellent quality.. One minor point is that it needed a ceiling hook plate for installation and this wasn't included. I had to go tot the local shop to buy one for £1.60 so feel that the supplier could well have included one and added the price, to save extra hassle.
But overall very pleased, thanks.
Shopped around and found just the items I was looking for. Ordered with no problems, had a choice of delivery dates and the items well packaged at exactly the time stated. Would have no hesitation in recommending or ordering again - thanks!
I ordered 2 set of lights for my Kitchen, took a little longer than expected to arrive. After emailing to confirm the delay I received a telephone call to explaing and the lights were delivered as per coversation.
Lights and customer service provided excellent
I have bought several items from Lighting at Home and I value their service and advice. When one light shade was damaged in transit, they immediately organised a replacement, similarly when a couple of small items were missing from one fitting, they organised replacement parts straight from the manufacturer which I received in just a couple of days. I've no hesitation in recommending them and already have to people admiring our new light fittings!
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