Lighting At Home reviews

Lighting At Home reviews

Excellent
9.1
from 0 - 10
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Not Great

I placed my order in time so that it could be processed and dispatched before the last delivery date for Christmas,but I did not receive my product until a month later.

Firstly I like seeing an option for PayPal payment when online shopping, it is quick and easy but on this site it was not set up correctly so it just charged me the subtotal (excluding postage costs). At the time I had not realised this was the case, the order was processed and went through a few statuses until it stopped on the 'Checking stock' status on the same day as the order.

At the time I thought it would stay on this status for a bit and then will be dispatched, the order was not dispatched and I had not received any message about any problems by the end of that week (The last days of the Christmas post). At this time I did contact to see what was happening, though as the company was on a Christmas break I left it until service was returned.

Once the company had started up again for the New Year I received a message about the postage costs, though I was not that happy that I was not contacted on the first week I made the order about this problem as I could have paid for the postage and received the product earlier (hopefully before Christmas).

Once the remaining costs were paid, then everything went smoothly with quick dispatch. I am pretty happy with the product, I think it does reflect the price. It was however very well packaged and came with a free bulb, though the bulb was 60W and the lamp could only take a maximum of 40W so that was not very useful.

Overall I do not think I will use this company again for any lighting products, the payment system does not work (hopefully is/will be fixed) and the amount of communication was not great.
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Review by confirmed purchaser

Great Service, Excellent

I ordered three exterior lamps for my house, they arrived very quickly, superb. I have used Lighting at home before, and they always exceed expectations and this time was no different. I would recommend them to anyone who is thinking about making an order, you will not be disappointed.
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Review by confirmed purchaser

Excellent service

There was a problem with the light we ordered due to a manufacturers error. It was immediately exchanged and a refund given for the difference in price. The service was pleasant and very fast. We would certainly use this supplier again.
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Review by confirmed purchaser

Your selection is excellent, but the delivery was over 3 weeks..maybe because of the Xmas holidays. However, once we were able to make contact, the error was corrected immediately. Thank you

Your selection is excellent, and although our delivery was delayed because of the Xmas holidays (?) once the order was found, your follow up, delivery and communications were excellent. Thank you.

Barry
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Review by confirmed purchaser

superfast delivery

Easy to use website, arrived next day, exactly as described.
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Review by confirmed purchaser

quality lamps and a timely service.

Loved my lamp bases. They were expensive but well worth it.
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Review by confirmed purchaser

Very happy with the service.

Can't fault the service, I would certainly buy from them again.
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Review by confirmed purchaser

First time I've ordered, will not be the last, first rate customer service

The bulbs I wanted were available at a very good price compared to where I've bought them previously. Slight issue when I ordered them, the payment for postage wasn't taken meaning I had to phone the sales counter. The chap was very apologetic and promised to send them out that night. I was very pleased to get them delivered before 8 the following morning. Excellent customer service, will definitely be ordering from them again.
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Review by confirmed purchaser

Fast, first rate and fantastic!

I liked the range of lighting on offer but i was after something quite specific so I had done a lot of searching on the internet and Lighting at Home was the cheapest. There was a problem with the order as Pay Pal didn't add in the postage so they emailed me the next day. I phoned and the problem was sorted out straight away and they delivered the next day. The courier company was brilliant. They texted me the evening before to ocnfirm they were coming and on the morning texted me to tell me the name of the driver, and approximate time. They texted me later to tell me within which hour they would deliver. As my plans had changed i wasn't able to be at home so i used their text bacl option to have the parcel delivered to a neighbour. The light arrived well packaged and protected as it is glass. Fantastic service all round.
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Review by confirmed purchaser

Excellent Customer Service

My ceiling lights were delivered very promptly, however there was a small fault with one of the shades. I notified customer service and this was dealt with very efficiently and professionally both over the phone and followed up by email. I would definitely recommend them and use them again without hesitation
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Review by confirmed purchaser

Great customer service and quick delivery

The item i ordered had been discontinued, however the customer service agent took the time to find me a similar item and then fast track the delivery of the new light. Very helpful.
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Review by confirmed purchaser

Quick service, good price, and the correct product arrived.

I got exactly what I ordered, it arrived quickly and they used a courier who seem to have one of the more efficient and flexible services for delivery.
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Review by confirmed purchaser

Lighting at home are brighter than all others on line with more choise

Lighting at home had a very good selection of lights all at a reasonable price , delevery was very quick.
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Review by confirmed purchaser

Wonderful website, backed up by excellent product and service

My first purchase with this firm was so simple, loved the great detail and choice on the site, simple ordering, quick delivery, quality product. Will be the first place I go to when I 'm looking to buy any more lighting. HIGHLY RECOMMEND
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Review by confirmed purchaser

Very good, quick delivery

Very quick delivery - any problems they call you. You receive a text message saying when delivery will be.
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Review by confirmed purchaser

good price and wow super quick delivery

good price for good, came as described and came next day all boxed and proper...very impressed and would deffo buy from them again next time I need anything lighting related..
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Review by confirmed purchaser

Excellent service

Very we'll packaged and fast delivery. Very pleased with the lights
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Satisfied Customer

Excellent, we have used this company before and were very satisfied with the products and service.
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Review by confirmed purchaser

Excellent all round

Very happy with the service and products. Pleased that they called a couple of hours after I had ordered more than one item to say part of the order was out of stock and giving me a choice of sending the part order or holding on until the rest came in. The order then came more quickly than expected. I would definitely use them again.
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Review by confirmed purchaser

Delivery was so fast I didn't have time to get my screwdriver!!!

Ordered one day, email acknowledgement received, then notified order in warehouse and delivery was + 1 day later. Great product and well priced. Great service - thanks

lightingathome.co.uk Details

About this company

We are Lightingathome.co.uk. We're one of the nation's leading lighting retailers, with over 25 years of experience in the lighting industry; in fact we're one of the oldest lighting firm in the UK. We have extensive showrooms in Liverpool, Manchester and Leeds displaying all the latest ranges and we have accounts with every major lighting manufacturer from Mantra, Diyas, Franklite, Searchlight, Endon, Eglo, Phillips Lighting, Massive Lighting, JH Miller and many many more.. We're also the main supplier to many high street lighting companies and we're well established in the wholesale marketplace. We also specialize in supplying the UK's major building and development companies such as Barratt Homes, Wilmott Dixon, and major high street brands like Ted Baker to name but a few. We have literally kitted-out thousands of show homes throughout the UK. So what does this mean to you? Well, it means you get to benefit from our huge bulk buying discounts and from our amazing clearance lines. We'll always give you our best price; many of our products are discounted by 20% and some by as much as 55% off RRP. Lighting At Home. Salford Electrical Factors Ltd, Unit 5, Trafalgar Business Park, Broughton Lane, Manchester, M8 9TZ. Tel: 0161 839 5900 - Fax: 0161 839 5911

Visit Lighting At Home

email:- sales@lightingathome.co.uk

Call us on: 0161 839 5900
We live here: Unit 5, Trafalgar Business Park, Broughton Lane
M8 9TZ Manchester
United Kingdom

Category

Lighting At Home is ranked 24 out of 57 in the category

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