Lighting Majestic reviews

Lighting Majestic reviews

Good
8.6
from 0 - 10
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poor customer service - don't expect any communication if things go wrong.

Overall frustrating and upsetting experience after ordering from their website. Received an email telling me the item I ordered was discontinued. Thereafter communication was very poor, none of my emails were replied to and after 10 days and several phone calls I finally managed to get a refund. Sad to have such shocking service, maybe they have bigger fish to fry and my £60 order was meaningless to them.
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Review by confirmed purchaser

A great place for lighting

We would not hesitate to use lighting Majestic again. The products are good and the service was excellent.
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Review by confirmed purchaser

Thoroughly pleased with my purchase.

We received excellent service. The product took longer than anticipated, however, we were kept updated with its progress. Thanks.
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Review by confirmed purchaser

Excellent service excellent communication will certainly be using Lighting Majestic againagain

Informed of the delay and asked if we wanted to proceed. Only waited a few days. Really liked the one hour delivery to time slot
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Review by confirmed purchaser

An impressive start

Two glass lanterns well packed (in a vast box!) and delivered with exceptional speed. Very impressive service, though as this is a single purchase, perahpas a bit eraly for 5 stars.
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Review by confirmed purchaser

They Have Ups and Downs

I ordered two ceiling lights and a wall light. Waited five days but still no contact, when I tracked the order it was 'processing'. I emailed them and got a quick answer. Their supplier had only sent one ceiling light.

I was slightly annoyed, I think I should have been contacted about this. I was being delayed in finishing my decorating. I told them to send me what they had. The items arrived promptly.

I then waited another week for the second light, again going through the same process of emailing after 5 days.

However, the side wall ligth was not suitable and once returned (at my own expense) the refund was issued promptly.

Not sure how I would rate them, fairly poor for delivery based on my experience, but this may be a-typical. Good for the refund.

Would use again, but would not have high expectations of a rapid service.
Lighting Majestic Ltd

Reply from Lighting Majestic Ltd

Hi Chris, Thank you for leaving us your review. We do apologies for any inconvenience caused with the delay's regarding your order and please be assured it is not typical of us to not communicate. We appreciate your business.
It is very important for us to get feedback reviews both positive and negative from all customers to enable us to continually improve our services as a whole. Thank you again. David Cullis
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Review by confirmed purchaser

Very Efficient

Easy website to negotiate, quick and efficient delivery and lovely little light.
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Review by confirmed purchaser

Very good company to deal with.

Good service I had a small problem with an order and it was dealt with efficiently and promptly. I will definitely order from company again.
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Review by confirmed purchaser

Fast speedy accurate service, love my new lights, house transformed!!!!

Speedy delivery, well packed, on time, and they look stunning!!!'m
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Review by confirmed purchaser

Great light, quick service, very happy!

We love the light, it came exactly as was described, and it came quickly. Great!
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Review by confirmed purchaser

I would use again

very helpfull staff
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Review by confirmed purchaser

Excellent service, excellent product, speedy delivery.

I was contacted immediately after placing an order with majestic lightingv to say that the light fittings we had selected were no longer switched, otherwise exactly the same. We continued with our order, the price was less and we were refiunded the difference. The lights arrived very securely packaged within a few days and now look fantastic on our wall!
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Review by confirmed purchaser

Very good indeed.

I was particularly impressed with the text messaging service that kept me up to date with the delivery details.
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Review by confirmed purchaser

Wall Lights

Wall lights were excellent, they match with my headboard and look very smart.
They arrived quite quickly and in good working order.
Thank you.
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Review by confirmed purchaser

Excellent service and great products.

The wife found you guys online and when I called up and had a little "banter" with the chap on the phone, not only did he answer all my questions but he also gave me 10% off. Safe to say I will be a repeat customer at Lighting Majestic.
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Review by confirmed purchaser

Fabulous service

Great company, really helpful a joy to buy from
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Review by confirmed purchaser

light fantastic

Order arrived on time-items as described- well packed-good instructions.
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Review by confirmed purchaser

Customer service can't b faulted

Bought some wall lights from Lighting Magestic last week, they came but one was faulty, (they are lovely though). Gave them a call on there free phone number no problem replacement sent out that day and received following day! Can't go wrong with after sales service like that! Would recommend them to anyone
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Review by confirmed purchaser

Bulk ordering made easy

I am replacing almost all of the lights in my house. Delivery was quick and convenient as I could choose a day. Even though two arrived with glass components broken, they were quick to send replacements. I only wish the returns policy was more lenient as I could not get my electrician in to install them all within the two weeks of them all arriving, so hopefully they all work.
Lighting Majestic Ltd

Reply from Lighting Majestic Ltd

Hi Nerine

Thank you for your review and for your order. Please be assured if you experience any problems at all with your fittings just give us a ring and we will ensure to resolve any matters for you.

Thank you again

David Cullis

Lighting Majestic Ltd Details

About this company

Visit Lighting Majestic

Contact information

Call us on: 01384 825906
We live here: 19 Louise Street
DY3 2UA Dudley
United Kingdom

Category

Lighting Majestic is ranked 37 out of 57 in the category

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