Overall frustrating and upsetting experience after ordering from their website. Received an email telling me the item I ordered was discontinued. Thereafter communication was very poor, none of my emails were replied to and after 10 days and several phone calls I finally managed to get a refund. Sad to have such shocking service, maybe they have bigger fish to fry and my £60 order was meaningless to them.
Informed of the delay and asked if we wanted to proceed. Only waited a few days. Really liked the one hour delivery to time slot
I ordered two ceiling lights and a wall light. Waited five days but still no contact, when I tracked the order it was 'processing'. I emailed them and got a quick answer. Their supplier had only sent one ceiling light.
I was slightly annoyed, I think I should have been contacted about this. I was being delayed in finishing my decorating. I told them to send me what they had. The items arrived promptly.
I then waited another week for the second light, again going through the same process of emailing after 5 days.
However, the side wall ligth was not suitable and once returned (at my own expense) the refund was issued promptly.
Not sure how I would rate them, fairly poor for delivery based on my experience, but this may be a-typical. Good for the refund.
Would use again, but would not have high expectations of a rapid service.
Speedy delivery, well packed, on time, and they look stunning!!!'m
I was contacted immediately after placing an order with majestic lightingv to say that the light fittings we had selected were no longer switched, otherwise exactly the same. We continued with our order, the price was less and we were refiunded the difference. The lights arrived very securely packaged within a few days and now look fantastic on our wall!
The wife found you guys online and when I called up and had a little "banter" with the chap on the phone, not only did he answer all my questions but he also gave me 10% off. Safe to say I will be a repeat customer at Lighting Majestic.
Bought some wall lights from Lighting Magestic last week, they came but one was faulty, (they are lovely though). Gave them a call on there free phone number no problem replacement sent out that day and received following day! Can't go wrong with after sales service like that! Would recommend them to anyone
I am replacing almost all of the lights in my house. Delivery was quick and convenient as I could choose a day. Even though two arrived with glass components broken, they were quick to send replacements. I only wish the returns policy was more lenient as I could not get my electrician in to install them all within the two weeks of them all arriving, so hopefully they all work.
I did have a problem with the website trying to place the order, however the lady on the phone was very good. I was especially impressed with being kept up to date by the delivery company, by being able to choose a delivery time & the fact that were even able to let you know within the hour the delivery time
The lamps are beautiful just as I hoped after viewing them on line
We recently ordered lights and are very happy with them. Although one of the lights were damaged which we called up about and we're getting it exchanged on Monday which isn't an issue for us. Over all we're happy with the service we've received. I would recommend buy lights from here!
I am happy with the quality of the product and the products were safeguarded with foam and I can tell company care for their products and customers. It took 2days after placing order and that was quick compared to some other companies 7 to 14days.
I recommend Lighting Majestic to be the best and everyone the rose glass lighting really sparks and brightens up the house and all my neighbors love it and never seen a light like this!
We purchased our little cottage and needed new wall lights, looked online and came across Majestic lighting loved all the Tiffany lights ordered seven wall lights and two bedside lamps, they look absolutly beautiful, most of the lights were reduced which made it even more of a delight. Would most certainly order from Majestic again.
I ordered some light bulbs (for a chandelier) which are not easy to find - good on them for having them and for giving me a bit of discount for a bulk order. Liked the staff I communicated with, only had trouble with getting the delivery day sorted out - thought it was fixed then kept getting texts and mails saying they were going to deliver on a day we were out! Eventually it came on the wrong day but we hadn't gone out yet so no problem in the end.
We are pleased with our new lights. The fitting allows us to use good quality LED energy saving bulbs. We have been look for ages for something with a modern style, switches on the light itself and the correct fitting.
Fast delivery and tracking.
Dave was especially helpful on the 'phone before ordering. and again on the delivery timing.. (Thanks again, Dave) I am not very experienced when it comes to ordering on- line but I found the whole exercise very uncomplicated and the end result very satisfactory.
Turned up when stated, really useful tracking system that gives you the hour of the delivery and the drivers name. Saves you hanging about all day. Light fitting delivered in good order and as stated, what more can I say.
The website itself was excellent with a very good range of lights. We chose the items (2 chandeliers and some matching wall lights) and placed the order with no issues at all.
After the confirmation email we also received emails informing us of the progress of the order and received the lights in about a week.
I have to say I was a bit hesitant about ordering such delicate items over the internet but they arrived very well packaged and the items were in perfect condition.
Thanks for a hassle-free shopping experience.
We were looking for the perfect wall lights to go with a 10-arm tulip style bulb ceiling light, an art nouveau fireplace, and a tiffany lamp. There was so much choice on the site that we couldn't decide between 3 of our favourites! Would definitely recommend.
I have purchased two lighting products off this company after locating them on the Internet, nice to know there are still companies out there that give proper customer service.
They ordered desired item for us to browse first with no commitment from our side, when visiting their premises they were very helpful to help us locate the product that suited us.
Also perfect delivery with email and txt updates I forming us to an hour window when product would be delivered, item was delivered two minutes in to this window.
We found the online listings very clear and well laid out. What's more, the designs were varied, fashionable and from the top names in lighting. We found both our 1st & 2nd choice in lights in this one shop and despite the modest size of the shop in Gornal, they were able to show us large glossy catalogues which were good enough to order from. One part of our order was initially just a bit dearer here than another online company but the boss agreed to price match so they took the whole order. Regular emails kept us up to date with the progress of our order and it arrived safely and on time. They even packed an extra light bulb for us, free of charge ! We have already recommended Lighting Maj. to friends and they purchased lights following a well worthwhile visit to the shop. YOU JUST HAVE to consider this company when selecting lighting which varies from Art Nouveau to cutting edge Industrial style. Chandeliers to Fishermans Lanterns !
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