Lightinthebox reviewed by

Copenhagen, DK

5 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Online thieves, no delivery, late delivery and no customer service!

I ordered my item 16th January and paid extra for fast 3-5 day delivery and it's showing delivery 12th February! This is a joke, I paid extra so I could be the owner of the dress on time for my event. Not only this but clearly they can see I paid extra for fast delivery and they can't meet the request therefore they should automatically credit my card and Handover refund for late delivery and offer me a refund as they can't mert my request. Thieves and the worst customer service online procedure. I will never ever ever order with them again and if you want your order, don't bother, go elsewhere there are better companies online.
2
Ellice Park and Evgenia Zorina found this review useful
    Lightinthebox
    TrustScore 8.7 / 10
    2,841 Reviews

    Reply from Lightinthebox

    Hi Sylvia,

    I'm sorry to hear you were caught unaware of the Processing time before your order will be shipped to you. Should you need further assistance on your order, please let me know on email with your order number and send it to feedback@lightinthebox,com. Thank you for your patience.

    All the best,
    Angelie
    Lightinthebox
    Comment (?)