1.I love their site, every details put there is helpful. If you have questions they have online chat that can easily answers your questions.
2.they are warm accommodating they are fast in giving updates/feedbacks. In fact when I encountered having issues with my payment they are hands on to my issues.and have an feedback within the day.
3. You'll feel safe.(as a customer/client/consumer) nothing to worry! Just sit and relax:-)
4. Every details in the picture is seen personally when you got your orders.
5. Measurements? Just give them your customized measurement and stop worrying :-) Honestly me even I've read a lot of comments that everything is fine. I ordered in advance to check it first. My wedding is on oct. but I've ordered my gown last June 12 hahahhaha. And received the item this July4 (delayed due to our custom) but its different issue from light in the box. When the package arrived I have 1 concerns only is the packaging... Hahahhaha it's not that nice. It's just a box. But its fine! I'm so excited fitting the gown because if I have issues I can contact the light in the box ASAP... But the gown fit so well ;-) its really same in the picture! I already fit my gown 3x and can't wait for my big day :-)))) thank you light in the box!
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