Lightupuk reviews

Lightupuk reviews

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28 Trustpilot review(s)
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About

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Quality products

We bought the bakelight switches and sockets on dark wood bases for our 1930s house. Very high quality products and quick delivery.
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Great everytime

I have been using light up for my property development work over the past 2 years. I am no electrician so have to ask questions which are always answered quickly and pointed in the right direction for the products I need.

Delivery time is typically 1-2 days, always well packaged and delivered by courier.

Will continue to use Light up and recommend them highly.
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good value for money!

Chose light up UK as good value for what I wanted. Unfortunately that is the only positive I have.
Long delivery times as items out of stock. Sent standard and not premium product paid for twice! Missed one item out of order.
It was all sorted eventually but took almost a month!
In summary if not in a hurry and don't mind a lot of messing about then the actual products are good Value for money and quality is fine.
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Very good prompt delivery service

Sent me a free delivery code to buys small sample of lights before doing a big order
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unhelpful and abrupt

The second time I have had to call this company for advice or service and both times I have walked away feeling as if I have been slapped in the face for asking a question.
They really do need to send the lady on the phone to charm school or better still bin her off as she doing your company no good.
Apologies if it offends... But seriously you need to sort.
lightupuk.co.uk

Reply from lightupuk.co.uk

Dear Jon,

We take these matters extremely seriously and I personally wish to apologise for the experience you have received when utilising our services.

I would very much like to talk to you to establish what happened and allow me to take action and rectify anything you were displeased with.

You can contact me via our free phone number on 0800 612 0474.

Once again please accept my sincerest apologies and I look forward to resolving this with you.

Kindest regards,

Elliot Wise
Light Up UK - Director
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Good novelty items

This site has some good products not found elsewhere, good quality, fast delivery
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Poor customer service

Reasonably priced products but the after sales service was inconsistent and staff were unhelpful and disinterested. I wouldn't buy from this company again.
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excellent

Excellent site, excellent price, excellent service.......what more can I say!
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Clear information and photos of products

I found the ability to quickly navigate through the options much simpler than other rival sites, very easy to find what you are looking for. Good shipping info as well.
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Excellent

I have used Lightupuk on several occasions and have found the company to be very good. They stock a good selection especially for me owning my own electrical business, they sell the cheapest fire rated down lights in the UK and the fittings are excellent having fitted several hundred. All in all good company to deal with and customer service is quick to respond to any issues or questions.

Gary Price
Orrell Electrics Ltd
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First class service!

Items arrived very quickly and a small problem was resolved by the lady on the phone in a efficient and courteous manor. Thanks you!
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Excellent sevice.

Ordered some light fittings Monday evening, arrived Wednesday morning, and excellent price.
Will use again.
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Speedy delivery of high quality products.

They have a good range of quality lighting and other products at low processes and are very responsive to personal communications.
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All good

Very good fast service and delivery they had exactly what I needed
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Very pleased with the selection of switches and prices.

I found a range of switches I've been looking for at a better price.
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sound company with sound people

Just about to place second order ,as a non trade person I found them very helpful answering any query I had with a good delivery
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New customer...now a regular

This was the first time I have purchased from Lightupuk and I can say that I will definitely be ordering again. User friendly website, competitive prices and delivered promptly.
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Very slow, and made mistakes with my order

I ordered 2 smoke alarms from them. Expecting it to arrive within 3-4 days, it arrived a whole week later and the wrong item was sent to me. I contacted them back and they told them they will send me a replacement and a self address package to send back wrong order. Another week later , nothing from them. I had to call them and chase them up and they told them they will despach it within 1 day, seems someone forgot to action the order.

lightupuk.co.uk Details

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