Linens Limited reviews

Linens Limited reviews

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Review by confirmed purchaser

Cheap product

Dye colour still bleeds onto white clothes after several washes, and the half of the buttons have fallen off.
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Do not bother with them. 3 months and still waiting..

I ordered a blind, it arrived late, soaked cardboard covering and we didn't sign for it. We opened it to find it must have been bent in half and half again before it reached us. I emailed linens ltd and they asked me to email pictures which I did. I don't know why they asked for the pictures as they won't refund until they receive the blind.
They gave the 4th February as the collection date. After many phone calls and hundreds of emails they still haven't collected the blind. (It is now April) They claim the delivery company cannot find our address. I do keep pointing out that they found it to deliver it so they could just retrace their steps.

Basically, Hermes deliver here almost everyday the month before Christmas, and around each of our 6 birthdays and they have delivered here for years. They know the family name. they know the house, they know where to leave stuff if we are out. There is NO way Hermes couldn't find the house as Linens Ltd claim. They were here today to deliver the second half of a parcel they delivered last week so I asked the driver to just collect the blind as he says he had no instruction from them but could easily do it. Three months they have had my money. Do not give them yours because when their shoddy products arrive extremely late you will be wasting a lot of time chasing them to return it to you. One of their customer agents was bordering on nasty on the telephone today.
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DO NOT USE THEM

I wish i had read the reviews before ordering my stuff! Customer service is very poor, they are all unhelpful. I had to wait 2 weeks for my stuff to arrive, i had to phone them up every day, they kept telling me, my stuff will arrive next day. I had nothing but trouble with them! Avoid this company! I know they cheaper then others, but its not worth it!
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Review by confirmed purchaser

Used it once, then threw it away"

I bought a double fitted sheet and two pillow case to go with my sons newly decorated bedroom, his colour scheme was grey and orange. Orange fitted sheets as you can imagine are not easy to find so was delighted when I came across the ones on the Linens Limited website. Although the colour name was terracotta the picture showing on the website was true orange so I decided to take a chance and order them. But of course when they arrived they were nothing like the colour shown, they were a brownie red colour. Decided however not to send them back because by the time I had paid postage it wasn't worth it. After a few nights of sleeping in his new bed though my son complain it felt all bitty, the sheet had gone bobbly! Uncomfortable to sleep on, no use!
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Brilliant

Brilliant. Fast shipping. Exactly like the picture. I would recommend to anyone. Quality is very good too.

Keep up the good work.
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2nd time I've had a bad experience with this seller

I shouldn't have ordered from them again. The first time I ordered (via Amazon) was in Sept 2013. It took 30 days for the items to reach me. This last order took 25 days.

I checked the tracking info and it appears they have sent on time, however their courier company (Hermes) appears to have lost our parcel in 'the system'

My issue with this company is their lack of initiative in chasing up lost/delayed orders. They apparently have a contract with Hermes and probably pay less for their courier service, but considering other peoples reviews.....they're getting a bad rep.
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Bad dont buy from them

I bought 5 sets of roller blinds from them 3 where ok 2 where badly damaged .
had to email photos of the faulty products they sent and it took over a week for them to
arrange for them to be picked up . they couldn't even get this right making me wait in for a day that the delivery company did not show to pick them up. There reply was they emailed me to inform me that it had changed to the next day lol . I run a business where I get lots of deliveries in a week so I ask them to check when they where asked to collect the items and surprise they where asked to collect on the day they arrived not the day before . So linens did not tell the truth discussing service
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Customer service unbelievably bad

I wish I had found this site before I ordered from this company. I couldn't believe that I had to supply of photograph of the incorrect goods they sent before they would sanction the return. Also, do not bother to pay the extra for 'next day delivery' as mine took 5 days and were delivered to an address in the next street. When I rang to enquire when my money would be refunded I was told that they had to allow 14 days from when the return parcel was collected from me. I have given up asking for the extra postage to be refunded.
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Review by confirmed purchaser

very upset I brought such an expesive item from yourself unable to use bed cover at all as so many stones have come off will never use again or recommend

Do not sure this company, show it sells great quality products. I spent over £70.00 for a bed cover that I don't let anyone sit on only for show base but lots of stones have come away. so angry and uoset will never use again!
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Review by confirmed purchaser

Great customer service, good products, very reasonable costs

I am very happy with the service. I ordered some curtains which turned out to have a flaw and I was able to return these and have my money back without any problem.
All the other curtains were perfect, very reasonable cost and delivered quickly. I have ordered several things and would recommend to others.
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Review by confirmed purchaser

really deceived by quality of goods

The quality of the goods isextremely low. The duvet cover are not usable; the material is so cheap. It is a real deception I would return the goods if I could. I feel really cheated.
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Review by confirmed purchaser

Cheated and ignored

Bought two fitted 400 count cotton sheets to fit a standard size double bed.
Followed instruction on label and washed for 30 mins on 30c. before using. When put on the bed neither sheet fitted the full depth of the mattress. The actual depth is 10cm shorter than described on website. Washed the sheet again after seven days as per label. When fitted the second time the sheet ripped down the corner. Emailed Customer Services explaining problem. Told nothing could be done because I had opened the packaging! The small print confirms this. Emailed my response and was told to put my concerns formally in a letter to the Complaints Department. Yes, they have a whole department for complaints. Months on and I've never had so much as an acknowledgement of my letter. Do not use this company
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Don't touch this company

It took me over a month to receive my order after I sent numerous emails asking what had happened to it. When it eventually arrived, some of the bedlinen was incorrect (I ordered percale cotton as advertised on their website but instead received satin ones). Linens Limited are insisting that the order is correct despite me pointing out to them that the items are not the same as advertised on their website, and thus refusing to refund me my postage costs!

This company doesn't even deserve one star. The sooner they get new management in, the better!
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Review by confirmed purchaser

Good quality products

I am very pleased with the products, (towels and bath robes). The price paid was good value and the quality seems pretty good but have only used them occasionally since September 13. The robes remain soft and fluffy and the towels haven't lost their colour from hot washes. I would deffinitely use this company again.
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Review by confirmed purchaser

not impressed

The delivery is not good. Pay for next day and took 5working days
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Review by confirmed purchaser

Poor

Paid extra for next day delivery goods did not arrive and no explanation or apology forthcoming. I had to contact the company twice re delivery of goods as they had not arrived. When received, very disappointed, poor quality for price considering they were on sale too, the towels were a wedding present, had thrown the box away, had to keep the goods and purchase better quality product as gift. Would not recommend or use this company again.
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Good product lousy processes

We have purchased items from this company on two occasions now. The most recent order included a duvet. The company sent the incorrect item but will not send the correct item until they get the incorrect item back. We followed their instructions and re packed the duvet, and told them where it would be left and gave them our address again to make certain they got it right. They instructed the collections company to collect the item from the delivery address (work) instead of home. When I tried to get hold of a manager or directed, there were none in - it was late morning. Unfortunately, their customer services got both barrels for which I apologised. They really do need to sort out their process as they are causing their customers grief and aggravation for their errors. This is a real shame as their products are first class and a reasonable price.
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Review by confirmed purchaser

If you value your sanity and your phone bill..... do not use this company

Words can not express how appalling this company is. Management should be ashamed of the level of incompetence within the operation. This review has cost me any chance of getting back the £125 they owe me...But if you go elsewhere it will have been worth it and believe me, you will thank me.
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Review by confirmed purchaser

The product was as described and it came on time.

There is not a lot to say about a company that delivers the goods efficiently.

Linenslimited Details

About this company

Buy Luxury bedding, bed linen, duvet cover sets, fine egyptian cotton linen, towels and bath robes at great prices and FREE UK delivery on orders over £49.99!

Visit Linens Limited

Contact information

Call us on: 0800 389 0059
We live here: Linens Limited, Ram Mill, Gordon Street, Chadderton
OL9 9RH Oldham
United Kingdom

Category

Linens Limited is ranked 95 out of 108 in the category

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