Shockingly horrific customer service
Made 3 separate orders of curtain rings from them via Amazon. First one arrived fine, a bit slow considering, but fine. Other 2 shipments were actually wrong item, brackets. Contacted them via Amazon, no response so called several times with no answer, eventually spoke to the most condescending person I have ever spoken to in my life who informed me I would need to send a picture of the goods they sent me as the barcode on the product didn't show in their system. I have never ever been asked to do this before by a company who sent me the wrong goods. No word of when they would send me the correct product, was told the incorrect one needed to be identified first. Now they are saying they haven't received the picture I sent (despite sending several times via different methods) one person told me they couldn't help as I was dealing with someone else but in actuality I am not being helped by anyone and the only communication channel I am able to get any response from is via Amazon. Feel as if they are actually playing a joke on me, trying to wind me up by delaying the process and making this the absolute worst online ordering experience I have ever encountered. Having read the reviews here, I guess it's no joke. Have now requested a refund and will take the advice below about using the UK's distance selling regulations to get my refund. Have wasted literally hours trying to get the right product, curtain rings for God's sake, and have never been so angry or annoyed before. Don't ever order from them!!!!