Linnworks reviews

Linnworks reviews

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Review by confirmed purchaser

Good but many areas in need of some logical improvements

Linnworks for us is a good affordable stock software system that could be an outstanding peice of software were it not for a number of characteristics that for our business model, are totally frustrating.

These annoying characteristics are as follows:
1. Picklists show parent items (made up of composites), instead of grouping by the child items contained in the parent items.
For instance:
The following SKU 'IPHONE-CASE+E-HOLDER+CARCHARGER' is a parent item that contains 3 composites. If there are 25 of these parent items in orders it shows up in the picklist like this:
SKU QTY
IPHONE-CASE+E-HOLDER+CARCHARGER 25

This picklist method makes no sense at all. The picklist should show all items in their granular form. like below.
SKU QTY
IPHONE-CASE 25
E-HOLDER 25
CARCHARGER 25

2. The inability to hide 'parent items' from view in the following places:
In the main inventory view. When adding composites to an inventory item (search function brings up the entire inventory) and when adding items to a PO.
We have so many parent items made up from composites that it takes ages to search for an actual physical stock item when completing PO's or adding child items to a parent item.

3. the way Linnworks maps and deals with ebay variation listings. I opened a ticket about this back in august and in December, i finally had the opportunity to speak with a support guy because we were going back and forth with support tickets and nobody was actually listening to what i was saying. We lost thousands of pounds due to variation listings not updating with the correct stock quantities and featured first listings re-listing without half of the variations that it originally had.
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Review by confirmed purchaser

Smooth and efficient flow of ordering and stock information between selling site, customer and carrier

This helps me with the flow of orders from the site through to the parcel carrier and information from the carrier to the customer. Eventually I want this to be a wholly automated process, with only exceptions requiring manual intervention of any kind. I can see Linnworks going in that direction.
It is not as helpful as I would like though, as Opencart does not integrate as well as it should or could. The 'pitch' for Linnworks gives a positive spin, frustratingly neglecting the negative points, so I am a a little disappointed.
For me, a website's purpose is to capture orders and be specially developed for that purpose. The same reasoning applies to the back end system, order processing, stock management and invoicing require a different type of thinking to a web store and Linn Systems have grasped that totally.
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Review by confirmed purchaser

Great Software

will recommend to anyone
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Review by confirmed purchaser

A diamond in the rough

Linnworks is a workable solution with the potential of being an ultimate solution. Packed with features, but not always intuitive, the application is in the formative stages -- with a geek-level useability. With refinement and a bit of polish, Linnworks could mature to be an elegant and market-leading application for ecommerce.
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Review by confirmed purchaser

Great System, makes order management very simple.

Not using Linnworks for long but would definitely recommend it.
User friendly software.
Very good support system.
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Review by confirmed purchaser

Excellent tool for any type of online business

We have been using Linnworks for nearly 12 months and have found it a valuable tool which allows us more time in marketing our products and less time in processing orders to be dispatched. Inventory control across our website, ebay and amazon is the key which also stops any over selling of a product.

Well done to the Linnworks team.
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Review by confirmed purchaser

A greta company full of helpfull people

A company that is growing fast but still manages to look after its users, Excellent support staff who are very knowledgeable. Problems are sorted quickly and efficently. On the whole linnworks is a pleaseure to deal with
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Review by confirmed purchaser

*****......SAVE TIME.......MAKE MORE MONEY..... WITH LINNWORKS .....*********

******************* LINNWORKS ......REALLY .......WORKS **************

Just to say since using linnworks for a short period of time ... I've been impressed... on the amount of feature that you can use... & i would recommend it to any newbie that is exploring THE BIG WORLD WEB ONLINE SALES ....

*********................. MORE PROFIT IN YOUR POCKET...............*******

Linnworks is all about saving time & making more money ....... which gives you MORE TIME to work on your business instead of getting caught up in the & in the end more Profit in your pocket...

Linnwork is that Friend that you can trust to make the right choices for your business 24hrs a day 7 days a week.

*************** KEEP THE UPDATES ROLLING ****************

!!!!!!!!!!!!!!!!!!! Keep up the good work Guys !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

*************** $$$$$$$...................$$$$$$$ ******************
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Review by confirmed purchaser

Don't start your online selling adventure without it!

Within a few days of starting to list our products on eBay and Amazon it became apparent we needed help. After reading lots of reviews and much research we opted for Linnworks and very glad we did.
It looks complicated when you first start, but put a day or 2 aside to learn the basics and before you know it you'll be automated and in control of your sales and packing. There is also a great community that makes finding help very easy.
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Review by confirmed purchaser

True multi-channel integration for your on-line and/or off-line business

We reviewed a number of multi-channel integration systems, and in the end chose Linnworks for its flexibility and ease of integration with our existing on-line business.

Linnworks does more than any business would reasonably need, and we found it was necessary to have some support from Linnworks in order to fit the best solution from the package to our business.

Support was well provided via telephone, and all our questions answered without too much jargon. We didn't expect to find Linnworks the perfect tool, and we did have to adjust some of our established systems to suit, but for the price, we felt it was a good trade off.

We underestimated the time and effort that would be required for the integration, but in fairness, this was nothing to do with Linnworks.

In summary, a great tool, but one that needs careful thought and training.
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Review by confirmed purchaser

Good service, made better by friendly tech support

Excellent value for money, without a doubt. Linnworks might not have all the features of some of it's older, more aggressive competitors, but it also doesn't have the audacity to charge ridiculous amounts and revenue percentages.

It more than pays for itself. We've had a few bugs along the way, but we've had some fun conversations with the tech support as well.

Also, bribing them with Wagon Wheels doesn't actually get things done. :(
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Review by confirmed purchaser

Peace of mind, excellent system! Can't survive without it now.

We've all had our initial teething problems with a new system being implemented. The system once you get to grips with is very well put together and well thought out. Everything (vital) has been taken care of and right at your finger tips. The customisation via the scripting feature is also an added bonus for when you require specialists functionality.

The business has grown with the system and so far has coped exceptionally well, although on our subscription level we would like a quicker response via the support system. The integration and multi channel options are beneficial and supports our business rather than hindering it.

We are still learning the ins and outs and every now and then are surprised to see how sophisticated the system is. If like us you are willing to go in this system with an open mind and with a bit of patience you will find you too will succeed with it.

Not had much experience personally with other similar systems, but so far from what Linnworks/LinnLive provides it has proven sufficient for us and doing a good job of it at the same time:)

Well recommended for new growing businesses looking at Stock Management and Inventory systems.
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Review by confirmed purchaser

its amzing will help al ot of peopel in th buissness

its a program you have to take the few minutes and see how it works there are many programs who offer all kinds of different reprograms this is definitely a must have or at least give it a change to see what it does its assermann
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Review by confirmed purchaser

Superb, time-saving and easy to use back office system.

The great thing about Linnworks is that it's an easy to use time-saver. Brilliantly configurable and superbly supported I'd have no problem recommending this application to anyone with a small to medium ecommerce operation. Perhaps not as feature rich as the big players but pound for pound the best solution out there.
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Review by confirmed purchaser

Easy & Effective for small to medium sized business

Linnworks is a very effective solution to small to medium sized businesses.
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Review by confirmed purchaser

Linnworks is the backbone of my business

I see in the Linnworks team a young energetic team of guys who are really striving to come out with the best product in the market.

The software is a dream and does it all for me. Their helpdesk is second to none.

Keep up the good work.
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Review by confirmed purchaser

Fantastic software competitively priced

I have been using Linnworks for over a year now and moved to it from a competitors product. It does everything I need, is quick and easy to use, and saves hours every day. The price saving over its competitors is huge and the product in my opinion is far superior. The amount of development that is ongoing and the excellent customer support means that I expect to be using Linnworks for many years to come.
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Review by confirmed purchaser

Have had some initial issues but Linnworks answered

We had some things which where not working but unlike other companies we have worked in the past, Linnworks has given us a solutions in a short timeframe. It is delightful to work with what seems a dynamic proactive company with people full of energy and willing to help. I now trust we will be able to use Linnworks as we had planned and trust it will be THE backbone to our online business.
Linnworks

Reply from Linnworks

Hi Rita,

We regret to hear about the issues that you are having with Linnworks. Let's see what we can do. One of our representatives will be in touch with you today to help get these queries out of the way.

Kind Regards,
The Linn Systems Team

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Review by confirmed purchaser

An excellent and affordable multi-channel order management system.

Linnworks Anywhere is an excellent multi-channel order management system. It is also very affordable with various packages for small, medium and large businesses.

No more sleepless nights since we opted to use Linnworks Anywhere. It has saved us countless hours in manually updating stock inventory across 6 different selling channels. There are many great and time saving features such as automatic invoicing, emailing, address labeling and ease of product listings to name a few. We can really focus our efforts in growing the business.

I would highly recommend Linnworks Anywhere to any businesses selling across multiple channels online.
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Review by confirmed purchaser

I have tried the rest, this IS the best

After trying other solutions, I was recommended to try to Linnworks, that was the best advise I had all year. It has organised my e commerce channels - ebay, amazon and our own website, so our stock is always correct. I love the flexibility of linnworks and how easy it is to customise, it has made listing new products very easy.

Linnworks Details

About this company

Our mission is to help entrepreneurs, businesses and organisations to automate and optimise their online selling experience. Since time is a key asset, we focus on ways in which to reclaim this by taking manual tasks completely out of the online selling process. Our customers include Blue Inc, The Officers Club, Parts World Group and Startup Media. The company headquarters are in Chichester, United Kingdom. For more information, visit www.linnworks.com.

Visit Linnworks

Contact information

Call us on: 020 3651 7045
We live here: Suite 3 First Floor, City Gates House
PO19 8DJ Chichester
United Kingdom

Category

Linnworks is ranked 201 out of 450 in the category For Companies

Linnworks is ranked 18 out of 51 in the category

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