I placed a order on the 2.12.13 online. Still waiting on my down lighters . When you place a order online and the billing address and delivery address are different it is impossible for the customer to put a the same postcode in with the addresses being different so how has this happened ? I now need to go and purchase another set of lights from another company as these are required for tomorrow .My receipt states the package would be able to get tracked but this did not happen!!!!! . Very very poor response from your team and won't be buying anything else from your website .
I've made four different purchases from Litecraft and each time the price was good, the delivery prompt and the quality excellent.
On the third purchase a part was missing but a call to customer-services was answered promptly and the part was delivered next day. I'm a firm believer in the concept of mistakes being possible but the measure of excellent customer-service is how quickly mistakes are rectified.
Fourth purchase was a real bargain-basement end of range pair of lamps. The order was accepted online but I quickly received a call to say that the shades were not available. I was offered a much more expensive alternate shade but for the original price. The lamps arrived the next day and I am absolutely delighted.
Brilliant company to deal with!
Purchased all my household lighting from lightcraft over the last couple years. Everyone that comes to my home passes comment about my lights!!!! Highly delighted with them, really classy and excellent value for money. Highly recommend lightcraft and would not purchase lighting from any where else!!
Instructions unclear for lights. Cheap quality. Very basic fitting. We only worked out where the seal went because the second (identical) light that we bought came with the seal fitted.
Have always wanted a multi-coloured chandelier, but they are so expensive ; so when I found this one, I started to get quite excited, however the store it was advertised in did not have them in stock; so I googled 'Litecraft' and there she was in all her splendour for less than half price! A little hesitant, however I placed the order, it was late on a Friday evening. On Tuesday there was a knock on my door, she had arrived. I tentatively opened the box, and to my delight there she was in the box, she sure was a stunning little number ! Have got some friends coming round to help attach the droplets, so we'll make it fun. Cannot wait until Tuesday next when up she goes, a fabulous flirty and brightly shining star to grace my new bedroom - Thank you Litecraft :)
Great range of lights available, easy shopping experience, good value, will definitely come back for more.
I only placed a small order with this company but their service was excellent. They kept me fully informed and responded very quickly to my emails. I would not hesitate in recommending them also the product I order was of excellent quality.
I needed a light to match existing ones, and as this was in the litecraft range I ordered it from you. The price was very reasonable, delivery quick and the item was very well packed. I'm now the proud owner of another light fixture and will probably visit your shop again when I need more light fittings. Very impressed!
I bought a light that was unsuitable and had no bother returning it for a refund. I also have just bought a Pendant light to match existing wall lights and it was a super bargain at £14 down from £59.95 which was unbelievable.
I'm not one that often orders anything on line.
But the service was just wright, no hassle, keeping me informed about where my order was.
We placed an order for 7 light fittings of 4 different types, all of which were showing as in stock at the time so we were expecting a delivery within a few days. When nothing had arrived a week later I called up to find out where our order was and was told that it hadn't been dispatched because the delivery address was different to the billing address (we've temporarily moved out of our house while building work is going on). I was told that a security letter would be sent to the billing address and that we should call in with a code from that when it arrived. 4 days later and with no sign of a letter (it never did show up), I asked if the delivery could be sent straight to the billing address as we now needed the lights quite urgently. I was told that this was fine, however it then turned out that in the nearly 2 weeks which had elapsed since we placed the original order, 3 of the 4 lights we wanted were out of stock and had a 4-6 week waiting period.
In short, after a lot of time spent trawling through the website, ordering, chasing up, looking for non-existent letters, etc. we ended up with 1 light out of 7 and an emergency trip to our local lighting store to source the rest. The 1 light is fine, but the rest of the experience was frankly pretty rubbish.
I was very impressed with the speed of your service. The goods arrived within two days of order at the specified time, something I haven't experienced lately with deliveries from other companies! Well done.
I ordered what appeared to be a "cheap and cheerful" ceiling light. As it was only for a house I was renovating before selling on, price was more important than quality. It arrived within a few days and within the one hour delivery window I was given. When I opened the package I was very pleasantly surprised at the quality of the light - far better than I was expecting. I don't know how they can do it at the price. Brilliant!
I didn't receive confirmation email, and after a few days I found the money had been taken from my credit card. I had to contact the company twice and after a few days was told that they didn't have the product I had requested nor did they know when it would be in stock, and that it should not have been on the website as available.
Incredibly pleased with the light fitting, received within 3 days. Lovely quality. The false start was because Litecraft information required a County field to be entered in the details, which unfortunately does not appear on the bank holder details. Thus we lost a couple of days whilst this was sorted but thanks to a lovely helpful girl, everything was sorted by 'phone, and the product dispatched. Will definitely use Litecraft again!
Even though I was unable to obtain the desired light fittings on this occasion I was given very helpful and friendly service by the Customer service staff !
Really please with the service. I ordered 2*2 bulb packs. One of the bulbs was broken on arrival. Reported this to Litecraft and had a reply within a couple of hours stating that a replacement pack would be sent. Pack arrived a couple of days later.
Bought white circa replica 6 months ago, already knowing it would take 3 months to manufacture. After 3 months phoned Litecraft asking what was the delay? (After spending £600 on a light) they were sent a 'red' light instead of the white one. Of course this was not Lightcrafts fault, however felt there could of been more communication via email or telephone. Luckily I was waiting on our house being built, otherwise I would of been a little more inpatient. Each week was told the light would be dispatched, but never was.
However received the light today and hope to build it tonight. We also ordered hall flush lights (monochrome) they were ordered on next day delivery (of which did come) yippee!!
All four lights took 1 hour each to fit by my engineer husband! But worth it as look great!!
Tracy & Steve
From ordering to delivery, this was as good as it gets. Ordering on line took no time, and the delivery was easy to track right up to the moment the delivery men arrived outside the house. Would definitely recommend.
What a pain!! I ordered a light fitting online after going to Leeds and it was out of stock online it said in stock but the next day got an email saying 5 weeks waiting time !! I had to ring and request a refund as I didn't want to wait 5 weeks as bhs have it for £80 less and I would prefer to wait for them to get it back in stock !! I still haven't received my refund through paypal 1 week later !!!!!! I am so annoyed and will have to mess around ringing paypal for a refund now !!!!
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