Litecraft reviews

Litecraft reviews

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7.6
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Review by confirmed purchaser

Excellent

Our new light is fantastic. Very quick delivery would recommend Lite Craft.
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Review by confirmed purchaser

GREAT SERVICE AND GOOD DEAL FROM LITECRAFT

GREAT DEAL WITH 30% OFF ALL PRICES, QUICK DELIVERY AND INFORMED ALL THE WAY OF DELIVERY DATE AND TIME! LIGHTS ARE BEAUTIFUL AND GREAT QUALITY TOO!
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Review by confirmed purchaser

fabulous

The selection of lights is vast. The prices are very competitive with discount offers. Delivery times are very quick and the web site is very user friendly.
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Review by confirmed purchaser

efficient quick reliable

A great service was provided. Product exactly as described. Delivery was prompt. Will shop here again.
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Review by confirmed purchaser

Not had my order

I have been asked to comment on an order I have not recieved
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Review by confirmed purchaser

Litecraft has not seen the light yet!!!

Litecraft is a weird company. Ordered light bulbs 9th April, it is now the 17th and I still have not got them. Phoned Monday 14th April, got promised I was going to be phoned back by the dispatch team as the bulbs according to the system had not been dispatched yet. I actually also never received an confirmation email, but my order is on their systems. So how on earth can you as a company send a request for feedback when they have not fulfilled my order???????????
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Review by confirmed purchaser

Fast and reliable service

Thanks, has an issue with my order which has been fixed without any problems.
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Review by confirmed purchaser

Very poor. Lack of attention to detail. I was sent the wrong product on 2 consecutive deliveries.

I was really disappointed when I opened the box for my first ever delivery of lighting from you. I called immediately and arranged a replacement service. When the second delivery arrived I opened the box and to my dismay the order was incorrect yet again. To make it worse it was identical to the first delivery.
Litecraft Group Ltd

Reply from Litecraft Group Ltd

We apologise, computer and stock error. Our apologies, we did try to find the stock to fulfil your order.

Kind Regards

The Litecraft team
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Review by confirmed purchaser

poor organisation and awful communication

I ordered lights and expected delivery within a few days. I had to contact them only to be told they are not in stock and will be sent when they come in approx. 4 weeks time
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Review by confirmed purchaser

Not the service we were promised!

Ordered a lovely light at a reasonable price but then it all went wrong! Expected delivery as stated on the web site. Received a letter three days later asking for us to contact the company to confirm our delivery address as it was different to our invoice address , not an issue and promised delivery three days later. Now four days later and no correspondence I rang the company to be told its out of stock. Not good enough when they take your money and don't inform you. I asked for an explanation and was told they would ring me back. Six hours later no call but now an email saying they found one. Delivery now next week so fingers crossed it arrives.
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Review by confirmed purchaser

Great product, on time delivery, great value for money

I wanted a pair of black nickel wall lights to compliment our black nickel bed. The Kay lights from Litecraft are perfect. Beautifully made and finished, they arrived on time and well packaged. Easy to put up and astonishing value for money, a real quality product.
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Review by confirmed purchaser

Vorst I have ever came across. Avoid, Avoid, Avoid

I have made my order of two chandeliers Romeo 9 bulbs creme gold and antique brass in beginning of February 2014 previously contacting customer service about stock availability. I have been advised that waiting time is up to 4 weeks so I have put my order. After 4 weeks I have been told that waiting time extended for another 12-14 weeks. After another 9 weeks of waiting, also knowing that both chandeliers are available in Erdington store I have been told that the deliver is planned for next week. Unfortunately few days later you send me an email stating that I have to wait another 12-14 weeks. This is silly and unprofessional. Your customer service is incompetent.

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Review by confirmed purchaser

LiteCraft will lit up your life!

my y Surreal Wall light is a beautiful feature in my new orangery. It's bright without being overpowering and different enough to attract attention. I loved it that much I also bought the Surreal ceiling light. A few of the glass tubes got damaged in transit but excellent customer services sent out replacement without any hassle at all. I would highly recommend this company especially if you are looking for something maybe a bit out of the ordinary
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Review by confirmed purchaser

We waited light years for our delivery

Good product at a fair price but placed the order on 6th March, delivery 25th March, obviously the same year!
Litecraft Group Ltd

Reply from Litecraft Group Ltd

Apologies this best selling item went onto Pre-order. We should have confirmed the delivery date with you and given you the option to choose an alternative from our vast range. Our apologies. Kind Regards The Litecraft Team
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Review by confirmed purchaser

Extremely Disappointed

I ordered the galaxy light after Christmas and opted for payment after delivery through Paypal - I still haven't received delivery and have chased and still don't have an update as to when I can expect delivery?

Please confirm ASAP when I can expect to receive my light.

Regards
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Review by confirmed purchaser

good efficient delivery

Product was as advertised and now installed in the garden, solar lamps do work better however after a bright day
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Review by confirmed purchaser

excellent value and service

very pleased with my lights, they look really good they were good value to start with and then I got another 20% off I was well pleased, I would definitely recommend this company.
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Review by confirmed purchaser

Very good, informed me regarding item being out of stock an I was offered alternative which was delivered promptly.

I ordered the light fitting online and a few days later I was telephoned to say it was out of stock. Patricia offered me an alternative light fitting which I accepted and it was delivered promptly. We have now have the light fitting up and it looks beautiful. I am very pleased with it and would order from Lightcraft again.
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Review by confirmed purchaser

Litecraft - lighting crafted to perfection!

Two conch shell shades from Litecraft which I recently purchased over the internet arrived by courier within 48 hours. I was so impressed by the quality of the product and price that I subsequently ordered two more, with similar results but enclosing a 10% discount on future orders. The website is highly informative and an email enquiry was dealt with immediately and followed by a phone call. With such efficient and friendly customer service, Litecraft put the 'craft' into lighting!

Litecraft Group Ltd Details

About this company

Litecraft, for modern and traditional home lighting with next day delivery and up to 80% off high street prices, including Chandeliers, Light Bulbs, Tiffany, Ceiling Lights, Table Lamps, LED and Bathroom Lighting.

Visit Litecraft

Contact information

Call us on: 0844 997 0615
We live here: Gorse Mill
OL9 9RJ Chadderton
United Kingdom

Category

Litecraft is ranked 48 out of 57 in the category

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