Emailed them for technical assistance. No phone support. It had now been 16 days and no response. They have a history of taking forever to answer emails. I stopped my broadcast, blocked my credit card and moved to shoutcast. This company is a complete joke!!!!!
For a good while I had a station w Live 365. The product is good, but they are a perfect example of company that does not want to work for its money. They want everything automated and on their terms. Sad to see a good product miss out on many sales simple because of arrogance. I had someone hack into my bank acct and needed to wait on a new debit card no. TWO different people sent me different messages, one saying it's OK, we will wait a week to bill, the other saying, your acct is being cancelled. So my acct got cancelled, 2 days later the new card came in the mail...but I WANTED TO ASK QUESTIONS about UPGRADING to a bigger package...they HAVE NO PHONE SUPPORT, I do not have time to go back/forth for 3 days while all my questions are asked/answered. The problem is that the Income Statement does not show SALES MISSED. They could be doing a lot more business. Another example of technology getting in the way of business.