Livingsocial reviews

Livingsocial reviews

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2nd time is not a charm.....

They know how to take your money but they don't know how to ship your product! I had to fight with one of their providers to receive my product in a month. Placed another order with them thinking it would be better.... not at all! The site said they would ship the product and have it by the following Friday. It has been 8 days and it still has not shipped. I was told it would ship in the next couple days, yeah right.
After I receive this order (or should I say if I receive this order), there will not be a 3rd chance. I am done!
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no customer service.

absolutely no customer service. Their advice is to "read the fine print". You are not going to get any service from Livingsocial.
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this is a test

Living social sucks because I work for Groupon
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Terrible Product, Poorest Quality - AVOID

I bought some resistance bands - the clip broke after being used twice. POOR QUALITY, RUBBISH ITEM - NOT FIT FOR PURPOSE,

They would not give a refund. In my experience they are running a very very poor and inadequate service.
They have cheap low quality items .
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Appalled

Buyer BEWARE!!!!
I have to say that for the most part Living Social has been "ok" to use ... buyer must beware and read all of the fine print.
Once bitten, twice shy - I now make sure I read everything, compare and then purchase.
I have been refunded for false claims, etc - no issues.
This week, unfortunately, Living Social has ran a "deal" for $59 "FOR A $150 VALUE SILVER PACKAGE AUTO DETAILING at City Automotive (in Rexdale, Toronto - ON).
I reviewed the package and compared it to the same package on City Automotive's website.
They dropped a main feature (car interior shampooing) - in essence you are not getting the deal they proclaim.
Upon calling the owner at City Automotive (who refused to identify his name) - said that he was "fed up with people not reading everything before they purchase the coupons) ....
I then contacted Living Social - "who apologized profusely - didn't quite understand the point I was making and suggested if I were not happy that I might want to consider going direct to City Automotive to ensure I get the entire package at their regular rate".
Really?????
Sorry, Living Social! That is completely false advertising and misleading - NOT ACCEPTABLE!
Buyers, BEWARE!
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Worst customer service I have ever experienced!!!!

First they cancel a voucher and didn't bother to tell me so I was waiting around all afternoon for nothing. Then on a separate occasion I purchased a voucher however there was a problem with the merchant and when I went to cancel they refused to refund my money. Terrible!!!
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Burned by Living Social and Hog Shack Restaurant

I bought two vouchers for the Hog Shack restaurant in Richmond BC from Living Social that I gave to my niece and nephew. My niece went to the restaurant for lunch and they told her it was redeemed already. How could it redeemed, I gave it to her personally and it's first time she was going use it. I called Living Social to report the voucher had been redeemed. They are so fake on call being really nice saying we'll do everything we can to help you when really they are not going to help you at all. I should have been credited for that loss. I asked to speak directly to a manager two times on the 4 or 5 phone calls to them and nobody would put me through to a manager probably because there isn't one. I am so disgusted with Living Social that they believed the Hog Shack restaurant over me, the consumer who was telling the truth so I told them I was done with them and to cancel my account effective immediately. They don't care about you. Give your business to Groupon, a much better company.
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A defective Living Social product almost destroyed my iphone

I purchased a "battery powered" iphone case from one of Living Social's vendors. The case stopped charging within a couple days and the final time I used it my iphone became very hot to the touch from being attached to the case. I tried to contact Living Social's vendor and they never answered my calls or emails. I then contacted Living Social directly and for a month they sent me emails saying they were "working on the problem". The last email stated I could receive a credit ($5 for a $17 purchase) to purchase another one of their defective products. I've used Groupon a lot and never had a problem and hoped for the same from the similarly marketed discount company Living Social. It was horrible customer service and I will never use Living Social again.
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Merchant unreachable to schedule appointment. Livingsocial will not refund money.

I bought a voucher for a car detailing service. The merchant is unreachable. When you call their number it says "mailbox is full". Livingsocial customer service called them while I was on hold and confirmed that she got the same message. Then I get an email from Livingsocial (Help Request #14029415) saying that they confirmed the merchant is actively scheduling appointments at the number so they cannot refund my money. They just out and out lied about it.
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Buyer Beware

I bought a cosmetic treatment for close to $300. I scheduled my appointment well ahead of the expiration date. The merchant informed me that she would not be able to complete the treatment successfully because I required several treatments beforehand to prepare the site. These treatments and healing would span several months and cost at least an additional $500. I did not want to invest the extra time and expense. I contacted Living Social and told them the merchant is not willing to honor the voucher as is. They told me they would investigate and contact the merchant. Shortly after they told me the merchant said she would honor the voucher, but I STRONGLY repeated she will not without conditions that are unacceptable to me. Then they relented a bit and offered me deal bucks. But I wanted my money refunded. Fortunately, I appealed to my credit card company and after looking at my documentation, the full amount was credited to my account. As a result of this experience, I would never use Living Social again and never recommend them. They were dishonest as far as I am concerned. I will stick with Groupon from now on.
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Did not return an unauthorized purchase

"I looked through the site and found a pair of tickets I may have been interested in and placed them in my cart. Then a window popped up asking me to update my credit card information. I entered in my card number, thinking that it was just for their records. Guess what! They charged my card $170 for the ticket without confirming the sale. I immediately called them and asked to have my card refunded since I didn't authorize the purchase. They basically told me to wait for an investigation (or until my charge went through), then they sent me an email stating that "it was out of their refund policy." I WILL NEVER BUY FROM THIS SITE AGAIN. The people at Livingsocial.com are crooks."
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They did not refund me for a service I bought but never recieved.

I bought a living social deal for Taylor Cleaning. I contacted the cleaning service to set up an appointment, not only was it frustrating waiting around and no one showed. I contacted them again and no response. When I contacted Living Social for a refund the response back was that" the voucher was used. We are sorry we are unable to assist further. Please continue to reach out to Taylor's Cleaning Plus since they will be taking care of you." Of course no response from Taylor's. I expected Living Social to at least credit my account. This is by far the worst customer experience I have received.
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Would like to give 0 starts

I bought 2 vouchers for a friend and myself, it was very difficult to book the lessons die to the company only dealing by email and changing booking requirements. Eventually managed to book a suitable time for is both but the company cancelled the session and wanted us to book another day - impossible for a variety of reasons, they told us to get a refund from Living Socials. As can be seen from all the other reviews on this site this is like blood from a stone. They refuse point blank to refund even though we could not use the deal and it wasn't our fault, we want to go but the company cancelled.

No more of these dodgy vouchers.

The deal was for a makeup session - I ended up booking directly with the Mac store where after your 'lesson' you get the amount you paid for the session in goods from the store, so it is essentially free, a far better deal.
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CON ARTISTS

My promotion ran at the beginning of January 2014. Initially it was meant to be for two weeks, near the end of my promotion I received an email to ask if I wanted to extend the ad. I said yes because I was happy with amount of vouchers which we're being sold, little did I know that the more you sell for THEM the less chance you have of being paid. My account manager Luke was very unhelpful and couldn't be bothered when I repeatedly called up to see why I hadn't been paid. They only pay you when you have redeemed 30% of the vouchers, however the more you redeem the less chance there is of being paid 30%. It is now 4th February and I still have not been paid. This company are bunch of thieving scum bags and I'm instructing my solicitor to recover the money owed to me. DO NOT PUT YOUR COMPANY IN THEIR HANDS.
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Misleading ads

A terrible company which misadvertises products, and fails to support customers. This weekend I received an ad for a Valentine's Thames Cruise, which, after I inadvertently purchased before reading the pages of fine print, turned out to be available on every day EXCEPT Valentine's Day! I wrote LivingSocial within minutes, but they were closed on Saturday. I called promptly Monday morning and an operator assured me they would refund the money. Twenty minutes later I received an email saying that there were NO refunds on the purchase. I called to speak to a supervisor and was put on hold for 20 minutes, when I hung up. Do not buy from this MISLEADING website! And if you do purchase something, you can't expect support from their Customer Service center!
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Horrible Company - Will Not Honor What They Sell

Horrible customer service. I purchased a voucher from them back in November and the merchant won't return calls or emails. So I can't use the voucher I paid $80 for. I contacted living social and they did nothing and refused to refund my money. I disputed transaction with credit card company. WILL NEVER USE LIVING SOCIAL AGAIN. I will stick to groupon and there fantastic customer service.
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Terrible!!!

I ordered items in October from two different companies. Neither has arrived and it is late January. Numerous emails to LS only result in form replies. One phone call two weeks ago was answered with "We understand and will get right back to you." Their emails: "Consumer Advocate will respond to you shortly." No one ever does. Emails to one of the companies (ePacificMall) also receive only form responses but one did say, "..be beyond doubt as these products will reach you in-time for Christmas. All we want for Christmas is a happy customer." Well, it's way past Christmas and where are my products? Rather than vent my outrage as I am doing here, I suggest that other scammed customers contact Consumer Affairs and/or if, in the U. S., Better Business bureaus as well as their respective consumer fraud agencies. Maybe someone should start a WEB: LivingSocial Scams???
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Nightmare for business owners!

I was told what offer I could promote, it was not what we wanted to do but my sales rep for LS said it was what was trending at the time. btw I started trying to get this going in March and never heard from anyone until July...So my stylists got stuck doing shellac manicures even though they wanted to do a hair promotion, needless to say most hair designers do not like to do nails so we got complaints and I feel over all it hurt my business. No one at LS told me how to run a deal, how to pay my designers,how the payments were broken down etc. When I tried to get help..no answer, had to email, got a snarky reply indicating that I was kind of dumb. Still no answers to my questions.
At the end of the day I figured it all out on my own and will NEVER use them as a business owner or consumer ever again.
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Avoid LivingSocial like the plague!

I ordered 2 USB charger cables on keyrings, as Christmas stocking fillers. After waiting weeks for them to arrive, I contacted the supplier, Shopper Gold, and received an unhelpful response which was barely literate! After further fruitless waiting, I was promised a replacement which I knew was never going to reach me.
I then contacted LivingSocial, who kept telling me I hadn't redeemed one of the vouchers. In response, I sent them the confirmation email from Shopper Gold which listed both chargers. They dug their heels in and refused to supply me with a refund...luckily, I had paid using PayPal and after lodging a claim with their Resolution Centre, I finally received a refund!
LivingSocial is to be avoided like the plague...Buyer Beware!!!
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Poor customer service

All I can say is that this is NOT good company you can rely on, overcharge for shipping and more than 15 days to deliver an item is unacceptable.

This is the first and last time I will ever use this company!!!

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Livingsocial Details

About this company

Any savvy local knows that senators and congressmen make more political deals on the greens of the golf course than they do on the floor of the Capitol. Call us the Commander in Cheap (deals), because we're giving pri...

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