17 February 2010
Horrible service
I ordered some perfumes on Dec 8th as I was leaving for vacation on the 17th. A sales rep assured me that the perfumes would reach on time. I did not receive the perfumes on time & was frustrated as the gifts I had planned to give had to be changed at the last minute.On returning after vacation, the package was waiting for me at home. On opening the package, I saw that my order was sent wrong. I called up LJ Shopping to resolve the matter amicably. After multiple emails, I returned the package back to LJ Shopping.A few days after when I contacted them for a refund, they claimed that they did not receive the package. I did not have the tracking number with me , hence contacted UPS & on getting the tracking number, it was confirmed that LJ Shopping had signed for receiving the package 10 days ago. After I sent this tracking number information to LJ Shopping, they then apologize & ask me to claim a refund from Amazon payments. Luckily I payed through Amazon Payments & hence have filed a claim with them. This has taken me more that a month of constant back and forth emailing , phone conversations etc. It has been a frustrating , exhausting experience & I still have not received my money back. Hope this can be a learning experience for someone else who tries to save a few bucks by using a new vendor. Be careful of LJ Shopping
Featured review of Ljshopping
09 September 2008
Better than other fragrances site
I ordered 3 times from LJShopping.Net, had nice experience. I see that they started FREE SHIPPING recently. I wish they had that when I placed the order. Well I am about to place my fourth order now, and get free shipping.
21 January 2010
order was placed 12/9, order was paid for, order still not received
I have spoken to the customer service department several times regarding this order (which takes about 20-30 mins. to get someone) and every time I am told a different story. First it was something about my shipping address, then it was a damaged shipment (which is funny considering UPS has never receivedthe tracking information) and finally I was told today the items are backordered (which I was never told). I find it hard to believe they are backordered since 1 item is on CLEARANCE. No apologies have been offered, always excuses and extremely poor service. I have reported them to the Better Business Bureau and I would strongly recommend not using this company.
20 January 2010
No response to inquiries with regard to an order placed
I place an order on 11/23/09 with one item missing which was backordered. It is now two months later and I have not received the item nor have I received a refund. I have tried to call and email with no response to either. This is not a good way to do business
14 December 2009
Very Disappointed
I placed an order on the 30th, received a shipping notice on the 1st, then a back order notice on the 3rd. Still on back order and said it will be atleast an additional 2 weeks. Asked for a refund b/c its a Christmas gift. Not happy at all with the service. Very unorganized..not worth it for the low prices..will just go to Macy's.
27 October 2009
Great buy!!
Delayed shipment due to Columbus Day, but the product quality and price was worth it!
18 August 2009
Horrible company to deal with. Wish I bought from another supplier.
I recently moved and forgot to change the billing address on my credit card. My order was placed on hold because I put the wrong billing address, which is fine. What was not fine was that they charged my card before putting the order on hold, and then did not inform me that the order was on hold. If it's on hold "for my protection" why did they charge the card? I had to contact them about 10 days after I purchased the products wondering why they had not shipped yet before they told me. I changed my billing address to match the information I provided and informed them and my order was taken off hold. They told me one of the items was out of stock and asked if I wanted them to ship the other. I said yes. The item never shipped. They finally got the out of stock item in and claim they have finally shipped the complete order out to me but only after ignoring about three of my emails and taking several days between my last email and their response. It has been over a month since I initially placed my order and I'm still waiting. The "track my order" page still lists my order as not having shipped and I have no tracking number to verify that it is on its way. The least they could have done would be to use next-day shipping for an order that was placed over a month ago, but they did not.
01 August 2009
POOR CUSTOMER SERVICES
15 DAYS WAITTING FOR A PERFUME WHEN IT SHOULB BE ONLY 7 DAYS.
NOW I AM CALLING LJSHOPPING AND THEY ONLY ANSWER FROM MONDAY TO FRYDAY
13 May 2009
poor customer support
I Order three items & was charged for three, recieved two after 8 days. (suppose to be 2-7 ), NO email telling me about the problem I contacted them & was told it was on back order, ok, then I was told I would be contacted in a day or two with up dated information, no one contacted me so after 5 days I called again, they said the item was discontinued they offered me a refund or a replacment I took the replacement wich again took took another week. (No contact again)
Honestly the product is fine but the customer service sucks, they don't seem to know that keeping the customer informed about there purchases is a good idea esp. when an important day is coming up like Mothers day.
Yes my gifts were late.
Be sure you check that the item you are buying is a perfume & not an eau de toilet, which is cheeper anywhere.
08 October 2008
very sweet deals
sweet deals
02 October 2008
low prices
very happy
02 October 2008
good prices
good prices.
01 October 2008
good company
good shipping
30 September 2008
item arrived on time
love the perfume
30 September 2008
excellent delivery time
excellent delivery time
29 September 2008
fast shipping
fast shipping. great
25 September 2008
fast service
good job. loving it
21 September 2008
5 star company
great prices. great company.
19 September 2008
Love it
My love the perfume. thank you LJShopping
19 September 2008
awesome
awesome deals.
19 September 2008
great job. very low prices
Happy with the prices and service.
19 September 2008
Creed 3.4 oz at $105
WOW, that great. 100% real, perfecto.
18 September 2008
Wonderful
everything went fast, easy...wonderful.
18 September 2008
amazing
i was amazed at the delivery time. I got my order in 2 days.
18 September 2008
very pleased
very pleased with the prices and customer service.
18 September 2008
Great customer service
They were out of stock on my item, instead of turning me down, they sent the gift set for it....really happy customer of LJ.
10 September 2008
Real Nice Experience
Got my item in 2 days, it was free shipping. original perfume. thanks
09 September 2008
100% real stuff
the prices are very low, and the items are real.
09 September 2008
WOW. Super Fast shipping
Thank you thank you, for the fast shipping. Hassle free company. thx
09 September 2008
So many Goodie offered from LJ
Love the free samples, love the free shipping, love the low prices, i think im in love. hehe
09 September 2008
Really love LJ
LJ has great customer service, fast free shipping. real perfumes.
09 September 2008
Very Easy and Fast
Shopping with LJ was easy, and fast.
09 September 2008
Love the Swiss Army
The perfume is great, price is very good. Shipping was FAST.
09 September 2008
Most Affordable fragrances
First of all the perfumes I received are 100% Authentic. Great customer service, had few question about my Paris Hilton perfume, called them up, and got the answers. Also thanks for the fast shipping.
08 September 2008
Fast Free Shipping
Thank you LJ for Super Fast and FREE shipping. Love my Versace, Hugo Boss, and Lovely. I will buy again. My sister told my about LJShopping and I thank her for doing that. I will tell my friends, since we girls buy so many fragrances to keep our selves FRESh.
08 September 2008
OMG, 100% Authentic items at such low prices
I was blown away with the great prices and also super fast shipping. I got my order in 2 days with standard shipping in New Jersey. Love the website and great selection of fragrances. Thank you, will by more.
08 September 2008
One of the best website for discount fragrances
I been buying all my fragrances like dolce gabbana Light blue, Gucci, Juicy from LJShopping for over a year now. Never had any problems. Love the service and prices.
Thank you
Debra