I'd had a Logitech Harmony remote control for a while when one of the buttons stopped working. It was within the warranty period so I e-mailed Logitech customer support and received a response very quickly. Via messages I was taken through various steps to find out what exactly was wrong with the remote. When it was established that the fault was with the hardware a replacement was shipped out very quickly via UPS. I couldn't have wished for better service. I also have speakers made by Logitech. Their items are top quality and their customer service is awesome.
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