Like another poster, I received a batch of logos that I could have done myself, and I am not an artist. After repeated attempts to get one that even partially matched the concise brief (I even attached jpegs and PDFs of what I wanted), I was no closer. I gave them several "last chances" as requested by them, but still the logos were absolute rubbish.
I demanded my money back in terms of the guarantee, but despite repeated assurances that:
"We humbly apologize for not being able to satisfy you this time around. Your refund request has been forwarded to our Financial Department's Manager himself. We will update you accordingly, via email, as to when you will receive your refund." I am still waiting.
I would assume from the way English is used in their emails that it is not the mother tongue of the writers.
Forget the guarantee - it means absolutely nothing! £68 down the drain!
The special offer logo price was the best online and they followed that up with not only a great logo design for my company, but also great customer care and communication throughout the entire project.
Will use again in the future.
I was tempted by the £25 offer of a logo design service, after several attempts of appalling logo's which a 10 year old could have designed on a child's etch a sketch i requested my money back, i was on several more occasions asked to give them 1 more chance to resolve the problem (redesign) which i refused and again asked for a refund, 6 months late no refund. i have now contacted trading standards
do not use there services, you will be ripped off
Frances Watts found this review useful
To reply as a company, please sign up here.