As per oodles of other folks The London Perfume Shop does not answer emails and one cannot contact them on the phone
They certainly seem to behave as though they"re primarily a scam site.
Beware these people, really
I purchased Agent Provocateur Maitresse 100ml Eau De Parfum on the 17th December tried to call them today as other have said the phone number is unobtainable, emailed them but had no reply so went to my bank for advise, as soon as i emailed again mentioning a possible fraud claim i was retuned by No Chex, stating item out of stock, i am very frustrated they have had my money for 11 days and the product was not even in stock, i have informed the company by email that i intend reporting them as the distant seller regulations state the item has to be in stock if advertised as such plus the company have to provide a valid phone number, The product is still on the website in stock.
I have now had a reply stating the the shop has been ( CLOSED SINCE MY ORDER 17TH DEC ) and this is why
a problem has occurred, with all due respect i do not believe
this one bit i would avoid this company at all cost.
I live in Azerbaijan. Before the Christmas I ordered perfume from LONDONPERFUMESHOP onliene market because prices seems to be cheaper than in my country. For tracking my item I asked the customer service for tracking number and I got replays from customer service to all my emails. They gave me a tracking number for my order so I could track it. Although they were in a very busy period because of the Approaching Christmas, I received my order within the delivery time which I was informed by the LONDONPERFUMESHOP.
In short my opinion about this online market ( LONDONPERFUMESHOP) is positive and I would recommend it to others.
I ordered my perfume on 28th November 2012. I have received nothing and get no response from my emails despite writing daily and their phone number is not connected. My order has been marked as complete since 6th December but no goods received. No-chex, who I paid through, have been no help either. I would avoid this company at all costs. I trusted the online reviews but it has since been pointed out that these are probably written by the very people who have ripped me off. Avoid!!!
I am very satisfied with this online store. At first i have read some bad reviews about the website, and i was a little frightened when i made the order. But the service is good enough, i would recommend this company to anyone. Fast delivery, good communication original perfume. IT IS NOT SCAM.
Placed an order 5 days ago on a recorded delivery due Wednesday no delivery and despite 5 emails now, not one single response told them i needed it urgently for a birthday present, So I have reported them to paypal and my credit card company, WONT EVER USE THIS COMPANY AGAIN, AND I WOULD NOT RECOMMEND ANYONE DO, CUSTOMER SERVICE IS BEYOND A JOKE, NO RESPECT FOR THE CUSTOMER JUST TAKE YOUR MONEY. SO HERE IS MY REVIEW YOU GO STICK YOUR CRAP COMPANY RIGHT WHERE IT SHOULD BE !!!
I HOPE YOU GO OUT OF BUSINESS.
I ordered two perfumes from the shop. After 3-4 days my order was still showing as Processing. I emailed the company on Wednesday got a response on Thursday and got the items on Friday. So probably the people at this company need a wake-up call/nudge. Apart from this completely happy with my purchase. Would definitely recommend to buy from this company.
This was the first time I used london perfume shop as an international customers. I was assured of progress at each stage by the tracking number and the goods were delivered within days as promised. Product exactly as described, cheapest price I could find. I will use them again.
I have been a customer of London Perfume Shop for years now and have always been completely satisfied on every occasion I have made an order. Really fantastic prices & lots of products choices.
The prices at London Perfume Shop are mostly below the retail prices in the market. I am very satisfied with all of the purchases I have made so far from london perfume shop and will be purchasing from here again. Thanks
I ordered some perfume a week ago with extra payment to get it to me in 2 days and still nothing, item is apparently 'processing' not happy about this at all... They conveniently don't mention this on the website and also have no contact number, guessing that's because of all the complaints they receive...
I was very impressed with the prices, ordering, customer service, despatch and delivery - everything was easy with no hassle. Goods receive on time. The gift set was packaged extremely well. Thanks again. Will continue using London Perfume Shop
A disappointing experience for me I'm afraid. I ordered a 75ml bottle of Lancome Hypnose Senses as a Xmas present. It was at the very good price of £33.92 + p&p. A week later my order was still showing as 'processing' when I logged in. I tried calling them but the number just rang and rang, so I emailed them as was getting concerned i'd been scammed. A couple of days later I received an email from them saying that my item was out of stock and they were refunding the money. They DID refund with no issues, but when I looked on their website I saw they were still selling the same product I had ordered (not out of stock) BUT they had increased the price to £46.28 +p&p. I emailed them to ask about this, but they have not replied. They have also removed their telephone number from the website. It is my belief that they made a mistake with the pricing and decided to refund the money instead of letting me purchase it at the advertised price.
I don't doubt that this is a legitimate company, but their customer service is terrible and if you're hoping to contact them for any reason, then give it up now.
as a mother of 4 I don’t normally find the time to write reviews however I feel obliged to do so in this case.
I have just fallen into the hands of THE ESSENCE STORE, an online perfume shop, CRIMINALS!!
After the experience I took the risk and ordered online again instead of buying my perfume in the shop. To be honest it wasn’t really the money, but the fact that I just didn’t want to believe that all online shops are Fraudsters.
And I must say I am very glad I placed my order with you! Super price, original product, prompt service and delivery.
I only wished you had more reviews…because criminals like THE ESSENCE STORE may make it harder for people to trust online companies.
I will def buy again and also recommend to my friends.
It was the first time I placed my order via londonperfumeshop.co.uk and it is a very good deal. Thank you very much for your prompt & friendly customer service, with original sealed product & perfect packaging. Look forward to shop again.
Casey Barton found this review useful
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