Why send a delivery boy with a bad back to do a man's job. Negative, unthoughtful job's worth. You have to do all the thinking about how to drive in, where to reverse, where to stop, where to unload, help push the pallet trolley etc.
Very pleased to have found the exact tile I was looking for on their website - so placed an order for a sample plus next nearest in colour (as a comparison). They arrived quite promptly and well packaged. Unfortunately one of them was completely the wrong colour. Phoned the H.O.to explain problem - dealt with very nicely by the young lady and she organised to send the complete and correct sample order out again. Arrived the next day. Well done - as this gave me 50% confidence back again. I will be placing my order with this company - but I think I'll be picking up the tiles in person!
The charge for shipping was £25, which I thought was far too much. The order was for small prism mosaics on sheets. By the time my order reached my house the sheets had come out of the box completely and pieces were scattered having come away from their sheets. This is evidence of shoddy packaging at an exorbitant cost.
I think these people run one of the best and most efficient sites there are, highly recommended ,even when the couriers made a mistake they sorted it out in record time for me. And the sales department are efficient and helpfull. Thanks !
We ordered 2 lengths of tile edging, which, at 2.5m long could be awkward to deliver, but they arrived in excellent condition and in a very quick time scale. Excellent service, efficient delivery, well packaged. Will recommend to others.
The tiles were ordered and the order was processed very quickly. Excellent customer service, any questions were answered quickly. Deliver costs for sample tile refunded quickly once order was placed. Only let down was the delivery company who did not deliver the tiles to the door of my flat, but the front door of the building. When you are paying £25 deliver cost you would think this would get your tiles delivered to your door...