Why send a delivery boy with a bad back to do a man's job. Negative, unthoughtful job's worth. You have to do all the thinking about how to drive in, where to reverse, where to stop, where to unload, help push the pallet trolley etc.
The tiles - I haven't looked at them yet
Very pleased to have found the exact tile I was looking for on their website - so placed an order for a sample plus next nearest in colour (as a comparison). They arrived quite promptly and well packaged. Unfortunately one of them was completely the wrong colour. Phoned the H.O.to explain problem - dealt with very nicely by the young lady and she organised to send the complete and correct sample order out again. Arrived the next day. Well done - as this gave me 50% confidence back again. I will be placing my order with this company - but I think I'll be picking up the tiles in person!
Product as described and arrived in good time.
Website was informative and accurate with product details and description, i would highly recomend the London Tile Co.
The charge for shipping was £25, which I thought was far too much. The order was for small prism mosaics on sheets. By the time my order reached my house the sheets had come out of the box completely and pieces were scattered having come away from their sheets. This is evidence of shoddy packaging at an exorbitant cost.
I ordered some samples of wall tiles, which I received promptly.
Unlike other sellers they have sent full size tiles, what really helped to make the decision.
I have ordered the tiles for my kitchen floor. Delivered quickly and tiles are very nice.
I think these people run one of the best and most efficient sites there are, highly recommended ,even when the couriers made a mistake they sorted it out in record time for me. And the sales department are efficient and helpfull. Thanks !
We ordered 2 lengths of tile edging, which, at 2.5m long could be awkward to deliver, but they arrived in excellent condition and in a very quick time scale. Excellent service, efficient delivery, well packaged. Will recommend to others.
London Tile Co supplied a drainage part for a new shower exactly on time and exactly as ordered, the delivery beat the dawn chorus and I had it fitted and running that day, superb
excellent customer service
The tiles were ordered and the order was processed very quickly. Excellent customer service, any questions were answered quickly. Deliver costs for sample tile refunded quickly once order was placed. Only let down was the delivery company who did not deliver the tiles to the door of my flat, but the front door of the building. When you are paying £25 deliver cost you would think this would get your tiles delivered to your door...
Having looked on most tile retailer sites for black dado border tiles, found the exact ones i wanted on London Tile Co and they were nearly a quarter of the price of other retailers.
Very quick delivery - packaged excellently on a pallet. Would have no hesitation recommending.
We have been looking for months for a mosaic tile for our master en suite then stumbled upon The London Tile Co. We ordered a sample which arrived very quickly and was packaged really well. The glass tile has a range of toning colours and stands out from others we have looked at in terms of design & quality is at a competitive price.
Have used London Tiles for a number of orders this year. Find their website easy to use with an extensive product line. Email queries are always promptly responded to. Deliveries are always on time. You can't ask for much more!
OUR CUSTOMER SOURCED THE TILES FROM YOU ON THE INTERNET, LET US HAVE YOUR DETAILS AND WE CONTACTED YOU AND RECEIVED THE TILES IN A FEW DAYS. WONDERFUL SERVICE. I WOULD MOST CERTAINLY RECOMMEND THIS COMPANY.
I made an order for an item only to find the next day that they no longer stock it. Nevertheless, they were quick enough to charge me so that they had to make a refund. Because my payment card was in €, I lost about 5% of the order value on currency exchange. In essence, I had to pay for the pleasure of placing an unfulfilled order only because the company is incompetent, 'selling' what they no longer stock. They could at least check their stock before they process the payment.
Also, they have sent me one of the most unprofessional customer service emails I have ever seen. Never seen such a lack of punctuation and capital letters.
Wanted a sample, ordered it on line and it was deliverd in two days. The sample looked as it was described and represents a good value for the product.
Good and navigable website, best value and availabilty, delivered quickly. But, surely, a £132 5litre tin can of fluid needs more than just a flimsy unpadded courier's plastic bag around it? Miraculously, arrived horribly bent and battered but somehow or other intact.
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