A trip to Longacres is always nice but with the flower deliver service the fantastic selection and quality of cut flowers is available without even going there. Beautifully presented and pretty good value too.
All excited to be putting up our Christmas tree and then realised that we were missing the middle two parts - soooooooooooo disappointed - got online straight away and re-ordered the same tree we bought from Longacres Garden Centre about 2 years ago. It arrived quickly and is really lovely up and ordered in time to get discount. The tree is well worth the money - nice and big and also well rounded - some artificial trees look so skinny and miserable. Hopefully we will have it for many years to come (once we don't or should I say my husband lose any parts when he stores it back in the loft!).
I had been looking for some feeders like this as I have one already and the birds always come to it especially the greenfinches. I ordered two more and I am really pleased with them. They were delivered by Yodel and they brought them at 8 o'clock at night -what a long working day they must have!
We ordered a Christmas tree on line, usually we choose it ourselves, it was delivered by a longcross employee who carried it into the back garden for me. He was a helpful & cheerful person.
A positive shopping experience all round.
We ordered a garden arch for my parents, and paid online for in store pick-up. The website told us it'd be ready to collect 3 days later, but to wait for a text. We never got a text, but did get an email on the day of pick-up to say it wasn't in stock and so not available. While the refund we then requested was handled very quickly and efficiently, I think the website should be capable of telling us if something is in stock or not before we pay for it.
Found the exact Cluster Lights that I needed to matched the ones I already had and at an brilliant price!! I'll certainly return to Longacres again.
Ordering my Christmas decoration was easy and it was available for collection when it was supposed to be and I am sure it will look beautiful in my garden.
Collecting the item however was alarming.I followed the click and collect sign which was pointing into a dispatch area with forklift trucks flying about.The sign on the gate said hoot your car horn for assistance which I did and I was beckoned into this industrial area and led into the warehouse.It did not feel a safe environment for a customer to be and I would suggest relocating the click and collect area.
I have used Longacres a couple of times for ordering bouquets with a balloon. The transaction was easy, the delivery was made 1st thing in the morning and they have put a smile on the faces of the people who received them
I ordered a bird feeder because the store hasn't stocked it for months, it was available online so I booked to collect it and arrived a few days after the delivery date to be told it wasn't in stock. Got told it would actually be in stock for another month and there was nothing they could do. The sakes guy didn't really have any idea and couldn't see the problem. I won't be bothering again.
I asked for a 6/7 ft tree and the one delivered was a lot taller therefore wider and too big for my lounge.
We had to trim it to fit. I have used Longacres for several years and this is the first year I have been disappointed
This is the second year we have ordered our office xmas tree from Longacres and the service was excellent and the trees have been absolutely brilliant every time. Can't fault them and would thoroughly recommend to everyone.
Long acres ordering system was easy to navigate. The tree arrived one day rarely although I requested a Sunday delivery. It would've been good to have had a delivery time confirmation as they were lucky to find us in but otherwise I couldn't fault the service. Definitely a bonus on queuing up, having to man handle in& out of the car!
We needed some new Christmas lights for the garden. Longacres offered what we wanted at the best price and delivered the goods promptly and in line with their schedule, so it went perfectly.
Always pleased to browse Longacres website always competative prices excellent service and fact delivery. Wished I lived nearer!!
Mike B Malvern
I ordered an artificial Christmas tree, booked the delivery day, for 2 days after order, it arrived on time and packed well. The tree was excellent, I usually have a real tree, I would highly recommend this company.
Placed order for flowers online, they were delivered as requested and I was advised by the recipient that they were beautiful! What more could you ask for?
I ordered two seperate flower arrrangements last week, one arrived, but one didnt! Fortunately I visited the person who hadnt received her flowers and found out about it .When I rang to tell Longacres they were very apologetic, and sent flowers the following day with chocolates as an apology. If it had been the other person who doesnt live locally I might never have found out.
Bought the village skating pond and starburst ferris wheel to go with the roundabout we bought from a local garden centre and we are delighted with them cant wait for christmas so we can put them on display they are so realistic with real fairground music. I know our grandchildren will love them and they will be among a few christmas decorations that will be treasured.
Longacres - a good company for wild bird seed. I buy in bulk, and take several large bags which saves money. Delivery day is at the purchasers choice, and the website is good to follow. I would like to see a previous orders section to save time as I tend to order the same product and quantity each time so would save looking at the list of products.
I've now ordered a few things from Longacres. The delivery charges were reasonable and I had the choice of delivery day to suit me each time. My products arrived well packaged and I was delighted with the quality of them. I would definitely use them again!
The online ordering process was excellent and this was matched with the delivery which was exactly on time with helpful and polite delivery staff.
BUT - and there mostly always is one, having ordered products that are VAT chargeable I need a VAT invoice to claim this back, but one doesn't come via the confirmation email. When I phoned I was told I needed to come in and see someone on the information desk to sort this out.
It rather negates the benefits of ordering online. PLEASE sort this out Longacres. Thank You
I ordered a Christmas tree which was derlivered the next working day. I found the web site easy to use and my tree was very well packaged & arrived in perfect condition.
Longacres are excellent value for money and I would never use anyone else. Their service is impeccable and the quality of their goods are second to none.
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