LookFantastic reviewed by

Turin, IT

1 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

A little delay, greatly made up for by Customer Service!!!

I ordered the Tangle Teezer a few months ago, on www.lookfantastic.com.
I live in Italy so I am used to waiting for my orders to arrive...however my order (26841410) took longer than usual.
I wrote to Customer Service, and they answered immediately and were very helpful and polite. We exchanged a few emails, and they never stopped being considerate and helpful. Eventually my order arrived, but they had already sent a replacement.
I was very impressed with the attention I received, even for such a small order...not to mention the fact that shipping is always free, which is a great bonus.
Overall, I was very pleased, I will definitely purchase from their site rather than others!
    TrustScore 8.3 / 10
    1,675 Reviews

    Reply from LookFantastic

    Hello Camilla,

    Thank you for your kind review.

    We're very pleased to hear that you have been so pleased with the customer service that has been offered while shopping with us. We are sorry to hear of the slight delay with delivery and are sure that this will not become a regular occurrence for you. We look forward to seeing on site, ordering again soon.

    Many thanks once again for your time.

    Kindest regards,

    LookFantastic.com Customer Care Team
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