I've made two orders with Lookfantastic. And I am giving 4 stars because of my first order. I paid for a tracking number but the tracking number I received wasn't working at all. I tried to contact the Customer Service and received various explanations. First the tracking number was supposed to be working while the parcel was in UK. Then I was told that the tracking number would show tracking information after the arrival to my country. So Customer Service was totally unhelpful and I never knew where my parcel was until it arrived. It was my first time buying from LookFantastic and I was really nervous about the whole thing. The second experience was a much better one because the tracking number was correct and working just fine. The goods I received were of fine quality and I am satisfied with them.
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It is great that you have been so pleased with the service in general while shopping with us however, we're disappointed that your first order had some issues with the tracking. We will investigate this to ensure similar situation do not occur again in the future.