I've made two orders with Lookfantastic. And I am giving 4 stars because of my first order. I paid for a tracking number but the tracking number I received wasn't working at all. I tried to contact the Customer Service and received various explanations. First the tracking number was supposed to be working while the parcel was in UK. Then I was told that the tracking number would show tracking information after the arrival to my country. So Customer Service was totally unhelpful and I never knew where my parcel was until it arrived. It was my first time buying from LookFantastic and I was really nervous about the whole thing. The second experience was a much better one because the tracking number was correct and working just fine. The goods I received were of fine quality and I am satisfied with them.