LookFantastic reviewed by

Bicester, GB

1 Reviews

trustpilot stars
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trustpilot stars
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trustpilot stars

Bad Customer Service!

Purchased a pair of GHD Gold Straighteners from this company using their free next day delivery code. The stylers came with a free heat protection spray, which arrived the next day, without the GHD's. when I phoned them to ask where the stylers were, I was told they normally took 5 days. I explained I'd used the free next day delivery code, only to be told, yes, you will get them the day after dispatch, but if could take 5 days for them to be dispatched! I said that was not my idea of next day delivery?!? Anyway they arrived later that week, so I left it at that.

Used the stylers for one week, and my hair never looked so bad. Far from the smooth finish I expected. Phoned the company again and was told that as I used them, I'd have to take the matter up with GHD. Contacted GHD to be told they couldn't refund me as I hadn't purchased from them. Neither company want to know 😡

In the mean time I went to [external link removed] and purchased a pair of Remington's, so now at least I have smooth hair 😃 As the assistant in [external link removed] was handing me my receipt she said "keep hold of your receipt and if you have any problems just bring them back for a refund". That's the difference!

[external link removed] 10/10 😀😀😀😀😀
Lookfantastic.com 0/10 😓😓😓😓😓

Ps. Anyone interested in a barely used pair of GHD's?
    TrustScore 8.3 / 10
    1,675 Reviews

    Reply from LookFantastic

    Hello Mary,

    Thank you for your review regarding the delivery and quality of your GHD styler.

    We're very sorry for the delay in dispatch of your recent order. In order to discuss the issues that you have experienced while shopping with us on this occasion, we have sent you an email on your lookfantastic.com account.

    If there is anything further that we can help you with then please do not hesitate to get in touch.

    Kind regards,

    Lookfantastic.com Customer care Team
    Comment (?)