I've ordered from Look Fantastic twice now, both times I've been a bit suspicious. My first order arrived fairly quickly and was the most impressive of the two. But the second (from last week) was terrible. Firstly the two items I ordered were wrapped in one thin sheet of paper, with no invoice/dispatch note/pick note (same as the first) and held together by one thin piece of clear tape which was actually open at one end! The items themselves were also very dirty. The finishing spray I ordered had a thick ring of muck around the lid and when sprayed felt as though it had already been tried. Another thing that strikes me questionable is on the back of the Paul Mitchell products it reads: "Guaranteed ONLY when sold by professional hairdresser, otherwise it may be counterfeit, black market, old or tampered with." Not sure what to make of that.
It is disappointing to hear that you have been less than satisfied with the packaging and state which the items have arrived in. I can assure you that all of the products that we sell are 100% genuine and we deal with many of the manufacturers directly. As we also run the Lookfantastic Salons, we are able to sell these products and I can assure you that none of these will ever be "counterfeit, black market, old or tampered with."
Please provide us with your order number to allow us to look into the order and discuss the matter with you further.
Many thanks once again for your time and understanding.