LookFantastic reviewed by

Malta, MT

2 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Sometimes Questionable

Further to my message below, I would like to add that I received this order today. Still a bit unacceptable to receive parcels after two weeks or even more ..within the EU!
Thanks anyway,

I agree with S.Alex.
It happened to me as well.
I remember the first order was delivered promptly- received within a week.
And now after two weeks, I still haven't received my last order ( Order Number: 29661640).
Even their customer care is somewhat inconsistent. When I tried to cancel this order (before it was despatched), the customer care rep told me that yes it can be cancelled & that I can be refunded, then I received an e-mail telling me that this order cannot be cancelled as it was ready for despatch.
I hate this inconsistency with lookfantastic.com & I'm seriously considering of refraining from using their services in the near future.
Kind regards,
Rosanne Bugeja
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